Customer Service Representative Jobs in Evanston, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Success Advocate - US Remote
- Motorola Solutions
- Chicago, IL (10 miles from Evanston, IL)
- 1 hour ago
- Chicago, IL (10 miles from Evanston, IL)
- 1 hour ago
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer...
RemoteCustomer Service and Rebate Processing Team Supervisor
- Nexant, Inc.
- Chicago, IL (10 miles from Evanston, IL)
- 1 hour ago
- Chicago, IL (10 miles from Evanston, IL)
- 1 hour ago
Resource Innovations is seeking a Customer Service and Rebate Processing Supervisor to join our growing team. As a Customer Service and Rebate Processing Supervisor with Resource Innovations, you...
In PersonMulti-Location Customer Service Specialist
- Sherwin-Williams
- Niles, IL (5 miles from Evanston, IL)
- 1 hour ago
- Niles, IL (5 miles from Evanston, IL)
- 1 hour ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
In PersonCustomer Service Representative - Home Improvement - Work from home
- Mr. Handyman
- Oak Park, IL (12 miles from Evanston, IL)
- 4 hours ago
- Oak Park, IL (12 miles from Evanston, IL)
- 4 hours ago
Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman were growing our team so we can continue to be one of the most...
RemoteCustomer Service Representative
- MC Machinery Systems, Inc.
- Elk Grove Village, IL (15 miles from Evanston, IL)
- 14 hours ago
- Elk Grove Village, IL (15 miles from Evanston, IL)
- 14 hours ago
DESCRIPTION: The Customer Service Representative will support by providing helpful product information to clients and answer customer’s inquiries in a timely and courteous manner....
In PersonAutomotive Customer Service Advisor
- Icahn Automotive
- Chicago Ridge, IL (24 miles from Evanston, IL)
- 14 hours ago
- Chicago Ridge, IL (24 miles from Evanston, IL)
- 14 hours ago
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
In Person- The Auto Club Group
- Skokie, IL (1 mile from Evanston, IL)
- 14 hours ago
- Skokie, IL (1 mile from Evanston, IL)
- 14 hours ago
Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Member Representative Is or Branch Customer...
In Person- GoodVets
- Chicago, IL (10 miles from Evanston, IL)
- 14 hours ago
- Chicago, IL (10 miles from Evanston, IL)
- 14 hours ago
Who We Are: GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of...
In Person- The Cary Company
- Addison, IL (18 miles from Evanston, IL)
- 15 hours ago
- Addison, IL (18 miles from Evanston, IL)
- 15 hours ago
About The Cary Company The Cary Company is a forward-thinking industrial distribution company committed to excellence in customer experience, innovation, and employee development. Our culture is...
In PersonMulti-Location Customer Service Specialist
- Sherwin Williams
- Skokie, IL (1 mile from Evanston, IL)
- 22 hours ago
- Skokie, IL (1 mile from Evanston, IL)
- 22 hours ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
In PersonCustomer Service Representative, Operations
- Fresenius Kabi
- Lake Zurich, IL (20 miles from Evanston, IL)
- 1 day ago
- Lake Zurich, IL (20 miles from Evanston, IL)
- 1 day ago
The Customer Service Representative, Operations is responsible for delivering exceptional customer service by serving as a key point of contact for customer inquiries, issue resolution, and transactional...
HybridCustomer Service Reservationist Wanted Full Time Immediate
- Elmhurst, IL (16 miles from Evanston, IL)
- 1 day ago
- Elmhurst, IL (16 miles from Evanston, IL)
- 1 day ago
CUSTOMER SERVICE RESERVATIONIST WANTED FULL TIME IMMEDIATE We are seeking a reliable Customer service / Reservationist for our Transportation Company for a full-time, long-term position. This role...
In Person Full TimeRemote Customer Service Rep. - $28/hour + $2,500 Sign-On Bonus
- Chicago, IL (10 miles from Evanston, IL)
- 1 day ago
- Chicago, IL (10 miles from Evanston, IL)
- 1 day ago
Remote Customer Service - $28/hour + Commission & Sign-On Bonus Overview: Most companies are one OSHA inspection away from serious problems. They just dont realize it yet. Raincoat Claims...
RemoteCustomer Service Front Desk Representative - Lyons, Illinois (53451)
- Performance Home Medical
- Lyons, IL (17 miles from Evanston, IL)
- 1 day ago
- Lyons, IL (17 miles from Evanston, IL)
- 1 day ago
Job DetailsJob Location: Lyons, Illinois - Lyons, IL 60534Position Type: Full TimeSalary Range: $18.00 - $20.00 HourlyJob Category: Customer ServicePerformance Home Medical has been a leader in...
In PersonAutomotive Customer Service Agents
- McGrath Elmhurst Toyota
- Elmhurst, IL (16 miles from Evanston, IL)
- 1 day ago
- Elmhurst, IL (16 miles from Evanston, IL)
- 1 day ago
440 W. Lake Street, Elmhurst, IL 60126 Automotive Service BDC Agent Starting $18.00 per Hour + Monthly Performance Bonus! Great Training, Benefits, & Career Growth! McGrath Elmhurst Toyota is...
In PersonDemographic Data for Evanston, IL
Moving to Evanston, IL? Find some basic demographic data about Evanston, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Evanston, IL
Highest Education Level
Customer Service Representatives in Evanston, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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