Call Center Representative Jobs in Evanston, IL

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 32 Jobs

Inbound Call Center Representative

Chicago, IL (10 miles from Evanston, IL)
2 hours ago

Chicago, IL (10 miles from Evanston, IL)
2 hours ago

Inbound Call Center Representative Job Description Patient Services Inbound Representative (Chicago, IL) Bring your passion for making a meaningful difference in people's lives to the forefront in this...

Call Center Representative (Temporary)

Chicago, IL (10 miles from Evanston, IL)
2 hours ago

Chicago, IL (10 miles from Evanston, IL)
2 hours ago

Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....

Remote Work

Call Center Agent

Chicago, IL (10 miles from Evanston, IL)
15 hours ago

Chicago, IL (10 miles from Evanston, IL)
15 hours ago

SCR Medical Transportation LLC We are hiring for the following onsite shifts at $17.00/hour, $17.50 after training: Second shift: 2:15PM-10:45PM, must be able to work both Saturday and Sunday,...

Client Support Specialist

Riverwoods, IL (12 miles from Evanston, IL)
2 days ago

Riverwoods, IL (12 miles from Evanston, IL)
2 days ago

Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed...

Inbound Call Center Representative

Bannockburn, IL (12 miles from Evanston, IL)
3 days ago

Bannockburn, IL (12 miles from Evanston, IL)
3 days ago

As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center environment...

Call Center Customer Service Representative

Chicago, IL (10 miles from Evanston, IL)
4 days ago

Chicago, IL (10 miles from Evanston, IL)
4 days ago

Call Center experience in a healthcare related organization is preferred....

Call Center Customer Service Representative-Bilingual

Chicago, IL (10 miles from Evanston, IL)
4 days ago

Chicago, IL (10 miles from Evanston, IL)
4 days ago

Call Center experience in a healthcare related organization is preferred....

ULINE- Call Center Representative

Burr Ridge, IL (24 miles from Evanston, IL)
5 days ago

Burr Ridge, IL (24 miles from Evanston, IL)
5 days ago

Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...

Call Center Representative - Healthcare Services

Chicago, IL (10 miles from Evanston, IL)
5 days ago

Chicago, IL (10 miles from Evanston, IL)
5 days ago

Position Summary We're looking for highly motivated and empathetic Call Center Representatives to join our growing team....

Call Center Customer Service Representative- Sales

Chicago, IL (10 miles from Evanston, IL)
8 days ago

Chicago, IL (10 miles from Evanston, IL)
8 days ago

Job Description: This position reports to our (10 S Canal St., Chicago IL) location. If selected, you must be able to report to this work location. Answer your calling and take the lead at our...

Customer Contact Center Representative - 11:30am-8:00pm Shift - 251214

Rosemont, IL (10 miles from Evanston, IL)
9 days ago

Rosemont, IL (10 miles from Evanston, IL)
9 days ago

at Wintrust Financial Corporation in Rosemont, Illinois, United States Job Description Wintrust provides community and commercial banking, specialty finance and wealth management services through...

Customer Care Associate I - 10:30AM SHIFT M-F

Waukegan, IL (22 miles from Evanston, IL)
11 days ago

Waukegan, IL (22 miles from Evanston, IL)
11 days ago

Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....

Remote Call Center Customer Service Representative

Chicago, IL (10 miles from Evanston, IL)
13 days ago

Chicago, IL (10 miles from Evanston, IL)
13 days ago

POSITION HIGHLIGHTS: Title: Remote Customer Service Representative Must have 2 years of call center experience. Must have experience working remotely....

Remote Work

Call Center Representative (Overnight)

Burr Ridge, IL (24 miles from Evanston, IL)
14 days ago

Burr Ridge, IL (24 miles from Evanston, IL)
14 days ago

About Us Accel Entertainment partners with small business owners to help their businesses thrive. We provide regulated electronic gaming machines and amusement devices in customized, inviting...

Call Center Representative (Remote)

Chicago, IL (10 miles from Evanston, IL)
15 days ago

Chicago, IL (10 miles from Evanston, IL)
15 days ago

CALL CENTER REPRESENTATIVE RECRUITING AND ADMISSIONS DEPARTMENT MALCOLM X COLLEGE City Colleges of Chicago'svision is to be recognized as the city's most accessible higher education engine of socioeconomic...

Remote Work

View all 32 jobs

Demographic Data for Evanston, IL

Moving to Evanston, IL? Find some basic demographic data about Evanston, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Evanston, IL

Local

National

Total Population

82,744

Number of Businesses

2,237

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Evanston, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Evanston, IL offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Evanston, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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