Call Center Representative Jobs in Evanston, IL

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 27 Jobs

Entry Level Call Center Representative Job

Itasca, IL (17 miles from Evanston, IL)
1 day ago

Itasca, IL (17 miles from Evanston, IL)
1 day ago

Entry level Call Center Representative job!! Responsibilities Manage inbound calls from patients and doctor's offices. Provide exceptional customer service and support to callers....

Call Center Customer Service Representative

Chicago, IL (10 miles from Evanston, IL)
3 days ago

Chicago, IL (10 miles from Evanston, IL)
3 days ago

Call Center experience in a healthcare related organization is preferred....

Client Support Specialist

Chicago, IL (10 miles from Evanston, IL)
4 days ago

Chicago, IL (10 miles from Evanston, IL)
4 days ago

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your...

Client Support Specialist

Buffalo Grove, IL (15 miles from Evanston, IL)
6 days ago

Buffalo Grove, IL (15 miles from Evanston, IL)
6 days ago

Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...

Customer Care Associate

Lake Bluff, IL (18 miles from Evanston, IL)
9 days ago

Lake Bluff, IL (18 miles from Evanston, IL)
9 days ago

PURPOSE AND SCOPE: The Customer Care Associate collaborates with cross-divisional teams, customers and healthcare provides to support effective and efficient customer service operations within the...

Bi-Lingual Call Center Agent

Chicago, IL (10 miles from Evanston, IL)
9 days ago

Chicago, IL (10 miles from Evanston, IL)
9 days ago

SCR Medical Transportation LLC We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $18.50 once training is complete....

Call Center / Customer Service Specialist 1

Deerfield, IL (12 miles from Evanston, IL)
10 days ago

Deerfield, IL (12 miles from Evanston, IL)
10 days ago

Call Center / Customer Service Specialist 1#25-73076 $15.19 per hour Deerfield, IL All On-site Job Description Our Client, a Retail Pharmacy company, is looking for a Call Center / Customer...

Call Center Representative

Chicago, IL (10 miles from Evanston, IL)
11 days ago

Chicago, IL (10 miles from Evanston, IL)
11 days ago

Beacon Hill is hiring! We have partnered with a growing company in the Loop in hiring Contact Center Specialists to start immediately! In this role, you will serve as the primary point of contact...

Remote Work

Contact (Call) Center Representative

Lake Forest, IL (15 miles from Evanston, IL)
12 days ago

Lake Forest, IL (15 miles from Evanston, IL)
12 days ago

We're currently looking for our newest group of Contact (Call) Center Representatives! No late evenings, Saturdays, Sundays or major holidays required....

Inbound, Claims Call Center Representative

Waukegan, IL (22 miles from Evanston, IL)
13 days ago

Waukegan, IL (22 miles from Evanston, IL)
13 days ago

center experience Strong data entry skills and the ability to type 32 WPM or more Demonstrated proficiency in Windows based operating systems and Microsoft office Ability to navigate multiple computer...

Remote Work

Call Center Representative (Night Shift)

Burr Ridge, IL (24 miles from Evanston, IL)
14 days ago

Burr Ridge, IL (24 miles from Evanston, IL)
14 days ago

About Us Accel Entertainment, Inc. (NYSE: ACEL) is a leading distributed gaming operator in the United States, as well as a developer of brick-and-mortar casinos that serve local gaming markets...

Contact Center Agent - A1425914CHI-4658

Chicago, IL (10 miles from Evanston, IL)
15 days ago

Chicago, IL (10 miles from Evanston, IL)
15 days ago

at Beacon Hill Solutions Group, LLC in Chicago, Illinois, United States Job Description Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Beacon Hill...

Call Center Customer Service Rep

Chicago, IL (10 miles from Evanston, IL)
16 days ago

Chicago, IL (10 miles from Evanston, IL)
16 days ago

The ideal candidate will have a strong background in call center operations, excellent communication skills, and a commitment to achieving high levels of customer satisfaction Call Center Operations...

Contact Center Agent

Chicago, IL (10 miles from Evanston, IL)
17 days ago

Chicago, IL (10 miles from Evanston, IL)
17 days ago

Beacon Hill is hiring! We have partnered with a growing company in the Loop in hiring Contact Center Specialists to start immediately! In this role, you will serve as the primary point of contact...

Customer Service Call Center Representative

Lombard, IL (20 miles from Evanston, IL)
18 days ago

Lombard, IL (20 miles from Evanston, IL)
18 days ago

. + Demonstrates ownership of the customer issue by providing one call resolution: + Makes every reasonable attempt to resolve the customer's issue and exhausts all other solutions before escalating...

View all 27 jobs

Demographic Data for Evanston, IL

Moving to Evanston, IL? Find some basic demographic data about Evanston, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Evanston, IL

Local

National

Total Population

82,744

Number of Businesses

2,237

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Evanston, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Evanston, IL offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Evanston, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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