Customer Service Representative Jobs in California
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
(Industry Experience Required) Summary: The Customer Service Representative (CSR) is responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions...
As a Customer Service Associate, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively...
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Representative ( Remote )
- Furer Organization
- San Diego, CA
- 4 days ago
- Furer Organization
- San Diego, CA
- 4 days ago
Join our esteemed team at Furer Organization as a Customer Service representative! This exceptional opportunity is a remote position specifically open to applicants residing in California....
Remote WorkStore Customer Service Specialist - Part Time (Bilingual Spanish)
- Oceanside, CA
- 4 days ago
- Oceanside, CA
- 4 days ago
The individual selected for this PART TIME role will be expected to work at Store 701530, located at: 1793 Oceanside Blvd, Oceanside, CA 92054 Customer Service Specialists work closely with...
Commerical Insurance Admin - CSR - Office Manager
- JVRC Insurance
- Westlake Village, CA
- 5 days ago
- JVRC Insurance
- Westlake Village, CA
- 5 days ago
We are a well-established Commercial Insurance Agency looking for full time candidates preferably with experience with processing certificates of insurance, insurance Administration, and CSR...
Customer Service Representative
- Gentle Dental
- San Diego, CA
- 7 days ago
- Gentle Dental
- San Diego, CA
- 7 days ago
At Gentle Dental, our Customer Service Representatives manage patients full cycle from clinical diagnosis to treatment acceptance....
Certified Group is a leading North American provider of laboratory testing and audit and certification services. The Certified Group of companies includes Food Safety Net Services (FSNS),...
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $17.75 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
Cashier Location: Furnsaj Bakery and Restaurant, Calabasas, CA Reports To: Front-of-House Manager Job Overview: Furnsaj Bakery and Restaurant is seeking a friendly, efficient, and...
URGENT HIRING!Superstar Wanted!Customer Service & Front Desk Assistant
- Rowland Heights, CA
- 2 hours ago
- Rowland Heights, CA
- 2 hours ago
Front Desk Sales Representative Construction Materials Location: City of Industry CA 91789 Employment Type: Full-time Are you a motivated and customer-focused individual looking for a great...
The Customer Service Representative interacts and communicates directly with a high volume of utilities customers over the telephone, via email, and over the counter....
Under immediate supervision, Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide...
We're seeking a Customer Service Representative to work at our client in Hayward, CA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity....
California Traffic Safety Institute (CTSI) is a non-profit company, which has been providing staffing and other services to the California Superior Courts in the administration of the traffic...
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in California
Highest Education Level
Customer Service Representatives in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- Willingness To Learn
- Order Entry
- First In, First Out
- Asset Protection
- Customer Support
- Sales Leadership
- Baking
- Courteous
- Point-of-Sale System
- Client Services
- Complaint Resolution
- Resolution
- Loading & Unloading
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Scanning
- Cashier Skills
- Referrals
- Customer Relations
- Stocking
- Listening
- Retail
- Friendliness
- Telephone Skills
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- Sales
- Filing
- Reporting
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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