Customer Service Representative Jobs in Walnut Creek, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Pittsburg, CA (12 miles from Walnut Creek, CA)
- 1 hour ago
- Pittsburg, CA (12 miles from Walnut Creek, CA)
- 1 hour ago
Overview Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in...
Customer Service Rep(07778) - 901 Sunvalley Blvd
- Concord, CA (6 miles from Walnut Creek, CA)
- 2 hours ago
- Concord, CA (6 miles from Walnut Creek, CA)
- 2 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Representative - Work From Home
- San Lorenzo, CA (13 miles from Walnut Creek, CA)
- 10 hours ago
- San Lorenzo, CA (13 miles from Walnut Creek, CA)
- 10 hours ago
FT Customer Service Representative - Work From Home Location: San Lorenzo [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service...
Remote Work- San Mateo, CA (24 miles from Walnut Creek, CA)
- 1 day ago
- San Mateo, CA (24 miles from Walnut Creek, CA)
- 1 day ago
Client Services Associate SRO Marketing, Inc. San Mateo, CA, US 1 day ago Quick Job type Full-time Quick Job description We are looking to fill an immediate need for a Client Services Associate to...
Remote Work- San Francisco, CA (19 miles from Walnut Creek, CA)
- 1 day ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 1 day ago
Location: San Francisco, US-CA Rate: Not Specified Type: Permanent Customer Care Advocate ILWU Temps Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are...
- South San Francisco, CA (24 miles from Walnut Creek, CA)
- 1 day ago
- South San Francisco, CA (24 miles from Walnut Creek, CA)
- 1 day ago
Customer Service Specialist SQA Solution South San Francisco, California, United States 20 hours ago Quick Job type Full-time Quick Job description Type : Contract, w2 only Duration : 5+ months...
Lead Bilingual Customer Service Representative
- San Leandro, CA (11 miles from Walnut Creek, CA)
- 1 day ago
- San Leandro, CA (11 miles from Walnut Creek, CA)
- 1 day ago
Lead Bilingual Customer Service Representative Location: San Leandro, California 94577 Duration: 6+ Months, Contract Shift Details: (MONDAY-FRIDAY, 7AM-3:30PM) Pay Rate: $23.00 JOB DESCRIPTION As a...
Customer Service Delivery Advocate
- Daly City, CA (23 miles from Walnut Creek, CA)
- 1 day ago
- Daly City, CA (23 miles from Walnut Creek, CA)
- 1 day ago
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and...
Customer Service Specialist I - Part Time
- Concord, CA (6 miles from Walnut Creek, CA)
- 1 day ago
- Concord, CA (6 miles from Walnut Creek, CA)
- 1 day ago
Serving as the front line customer service representative Opening and closing the community center Walking customer through the premises prior to and after the event Providing coordination and support...
Pizza maker & customer service
- Vallejo, CA (24 miles from Walnut Creek, CA)
- 1 day ago
- Vallejo, CA (24 miles from Walnut Creek, CA)
- 1 day ago
Need energetic experienced person to work in a pizza shop. Make pizza, deal with customers and cashieretc. Must speak English and have experience in the restaurant business.
Customer Service Associate - Temporary
- Pleasant Hill, CA (5 miles from Walnut Creek, CA)
- 1 day ago
- Pleasant Hill, CA (5 miles from Walnut Creek, CA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Berkeley, CA (10 miles from Walnut Creek, CA)
- 1 day ago
- Berkeley, CA (10 miles from Walnut Creek, CA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Sales & Customer Service Associate
- Union City, CA (18 miles from Walnut Creek, CA)
- 1 day ago
- Union City, CA (18 miles from Walnut Creek, CA)
- 1 day ago
Overview Where Better Careers Begin! Massage Envy Spa Union Landing 30963 Courthouse Drive Union City, CA 94587 Do you have a passion for helping others? At the Massage Envy Spa Union Landing...
- Emeryville, CA (12 miles from Walnut Creek, CA)
- 1 day ago
- Emeryville, CA (12 miles from Walnut Creek, CA)
- 1 day ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
- South San Francisco, CA (24 miles from Walnut Creek, CA)
- 2 days ago
- South San Francisco, CA (24 miles from Walnut Creek, CA)
- 2 days ago
Customer Service Specialist 1#25-63504 South San Francisco, CA All On-site Job Description Title: Customer Service Specialist, Portfolio Reports to: Senior Supervisor, Portfolio Pay rate is ***/hr...
Demographic Data for Walnut Creek, CA
Moving to Walnut Creek, CA? Find some basic demographic data about Walnut Creek, CA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Walnut Creek, CA
Highest Education Level
Customer Service Representatives in Walnut Creek, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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