Customer Service Representative Jobs in Walnut Creek, CA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 210 Jobs

Customer Service Representative

  • San Francisco, CA (19 miles from Walnut Creek, CA)
  • 8 days ago
  • San Francisco, CA (19 miles from Walnut Creek, CA)
  • 8 days ago

Staples is business to business.Youre what binds us together. Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies....

JetX Car Wash Sales and Customer Service Rep - Immediate Opening

  • Fremont, CA (21 miles from Walnut Creek, CA)
  • 15 hours ago
  • Fremont, CA (21 miles from Walnut Creek, CA)
  • 15 hours ago

JetX Car Wash Sales and Customer Service Representative Location: Fremont About Us: We are a fast-growing car wash company expanding its footprint in northern California....

Help Wanted! Customer Service / Design

  • San Rafael, CA (24 miles from Walnut Creek, CA)
  • 15 hours ago
  • San Rafael, CA (24 miles from Walnut Creek, CA)
  • 15 hours ago

We're hiring Part Time and/or Full Time Sales/Design associates, who must be available to work weekends. Please respond by email with your resume and availability. Newly renovated shop, Cheap...

Store Customer Service Specialist

  • Oakland, CA (10 miles from Walnut Creek, CA)
  • 15 hours ago
  • Oakland, CA (10 miles from Walnut Creek, CA)
  • 15 hours ago

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...

Customer Service Rep(08388) - 3300 e castro valley blvd suite G

  • Castro Valley, CA (8 miles from Walnut Creek, CA)
  • 1 day ago
  • Castro Valley, CA (8 miles from Walnut Creek, CA)
  • 1 day ago

Excellent customer service skills. The ability to work well under pressure. A sense of urgency to do your job well in a fast paced environment. Good teamwork skills. Ability to communicate with...

Customer Service Rep(07437) - 8300 Brentwood Blvd Suite D

  • Brentwood, CA (18 miles from Walnut Creek, CA)
  • 1 day ago
  • Brentwood, CA (18 miles from Walnut Creek, CA)
  • 1 day ago

From customer service representative to management, General manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...

Pharmacy Customer Service Associate

  • Brentwood, CA (18 miles from Walnut Creek, CA)
  • 1 day ago
  • Brentwood, CA (18 miles from Walnut Creek, CA)
  • 1 day ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Finance Customer Service

  • Fremont, CA (21 miles from Walnut Creek, CA)
  • 1 day ago
  • Fremont, CA (21 miles from Walnut Creek, CA)
  • 1 day ago

Position Type: Regular Your opportunity At Schwab, youre empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo...

Retail Customer Service Associate

  • San Mateo, CA (24 miles from Walnut Creek, CA)
  • 2 days ago
  • San Mateo, CA (24 miles from Walnut Creek, CA)
  • 2 days ago

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...

Customer Support Specialist (9:30a-6:30p EST)

  • San Francisco, CA (19 miles from Walnut Creek, CA)
  • 2 days ago
  • San Francisco, CA (19 miles from Walnut Creek, CA)
  • 2 days ago

About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical...

Customer Support Specialist (8:30a-5:30p PST)

  • San Francisco, CA (19 miles from Walnut Creek, CA)
  • 2 days ago
  • San Francisco, CA (19 miles from Walnut Creek, CA)
  • 2 days ago

About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical...

Client Service Representative I/Floater

  • Castro Valley, CA (8 miles from Walnut Creek, CA)
  • 2 days ago
  • Castro Valley, CA (8 miles from Walnut Creek, CA)
  • 2 days ago

Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team...

Customer Service Representative

  • Hayward, CA (13 miles from Walnut Creek, CA)
  • 2 days ago
  • Hayward, CA (13 miles from Walnut Creek, CA)
  • 2 days ago

About the Role Pay Range: $19.50 To $22.50 Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain...

Fire and Casualty Insurance Licensed Customer Service Representative

  • San Francisco, CA (19 miles from Walnut Creek, CA)
  • 2 days ago
  • San Francisco, CA (19 miles from Walnut Creek, CA)
  • 2 days ago

Key responsibilities: - Respond to customer inquiries via phone and email - Maintain accurate records of customer interactions. - Collaborate with underwriters to resolve customer issues. -...

Customer Service Associate - Temporary

  • El Cerrito, CA (12 miles from Walnut Creek, CA)
  • 2 days ago
  • El Cerrito, CA (12 miles from Walnut Creek, CA)
  • 2 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Demographic Data for Walnut Creek, CA

Moving to Walnut Creek, CA? Find some basic demographic data about Walnut Creek, CA below.


Local
National
91,064
3,924
Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

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Salary for Customer Service Representative Jobs in Walnut Creek, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Walnut Creek, CA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Walnut Creek, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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