Call Center Representative Jobs in Walnut Creek, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- HealthRIGHT 360
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 1 day ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 1 day ago
HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health...
In PersonPension Call Center Representative
- UFCW & Employers Trust LLC
- Concord, CA (6 miles from Walnut Creek, CA)
- 3 days ago
- Concord, CA (6 miles from Walnut Creek, CA)
- 3 days ago
Job Listing Title: Pension Call Center Representative - UFCW & Employers Trust, Benefits Administration, CONCORD CA Job Listing: Established in 1957, UFCW and Employers Trust, LLC, also known as the...
In Person- Randstad
- Dublin, CA (13 miles from Walnut Creek, CA)
- 8 days ago
- Dublin, CA (13 miles from Walnut Creek, CA)
- 8 days ago
Join a growing team! We’re hiring 15 highly organized, service-oriented Technical Support Coordinators for an exciting opportunity with our Medical Device client in Dublin, CA. In this pivotal...
In Person Part Time- Jon Morgan
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 30+ days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 30+ days ago
center experience preferred, but not required Strong communication and problem-solving skills Ability to work independently and manage time effectively Reliable internet connection and a quiet workspace...
RemoteClient Support Specialist - Greater San Francisco, CA area (REMOTE)
- Fidelity Investments
- Dublin, CA (13 miles from Walnut Creek, CA)
- 45+ days ago
- Dublin, CA (13 miles from Walnut Creek, CA)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonCustomer Care Associate (Outpatient) - Day Shift, Per Diem
- Adventist Health
- Vallejo, CA (24 miles from Walnut Creek, CA)
- 90+ days ago
- Vallejo, CA (24 miles from Walnut Creek, CA)
- 90+ days ago
Adventist Health Ukiah Valley has been deeply connected to the community we serve since 1956. We are comprised of a 50-bed acute care medical center, level IV trauma center, level II intensive...
In PersonClient Support Specialist - Greater San Francisco, CA area (REMOTE)
- Fidelity
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 90+ days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 90+ days ago
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Walnut Creek,...
In PersonDemographic Data for Walnut Creek, CA
Moving to Walnut Creek, CA? Find some basic demographic data about Walnut Creek, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Walnut Creek, CA
Highest Education Level
Call Center Representatives in Walnut Creek, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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