Call Center Representative Jobs in Walnut Creek, CA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-10 of 10 Jobs

Care Center Representative (Call Center)

Walnut Creek, CA
12 hours ago

Walnut Creek, CA
12 hours ago

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....

Call Center Representative (CSR)

Antioch, CA (16 miles from Walnut Creek, CA)
1 day ago

Antioch, CA (16 miles from Walnut Creek, CA)
1 day ago

401(k) Paid time off Vision insurance 401(k) matching Qualifications Spanish Customer service Call center experience English High school diploma or GED Electrical experience HVAC Data entry Computer...

Call Center Operator

Pleasanton, CA (19 miles from Walnut Creek, CA)
4 days ago

Pleasanton, CA (19 miles from Walnut Creek, CA)
4 days ago

Company Description: Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The...

Call Center Operator Lead

Pleasanton, CA (19 miles from Walnut Creek, CA)
6 days ago

Pleasanton, CA (19 miles from Walnut Creek, CA)
6 days ago

Company Description: Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The...

Client Support Specialist

Concord, CA (6 miles from Walnut Creek, CA)
6 days ago

Concord, CA (6 miles from Walnut Creek, CA)
6 days ago

Client Support Specialist - Part Time Jopari Solutions is the leader in Digital Transaction Processing in changing the way medical providers and payers (Insurance Companies/TPAs) manage their...

Client Support Specialist - Greater San Francisco, CA area

Berkeley, CA (10 miles from Walnut Creek, CA)
23 days ago

Berkeley, CA (10 miles from Walnut Creek, CA)
23 days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

Call Center Representative (Onsite-Concord) ($22-30/HR)

Concord, CA (6 miles from Walnut Creek, CA)
25 days ago

Concord, CA (6 miles from Walnut Creek, CA)
25 days ago

Now Hiring: Member Service Representative - Concord, CA Are you passionate about helping others and thrive in a structured, team-oriented environment? We're looking for a Member Service...

Call Center Representative

South San Francisco, CA (24 miles from Walnut Creek, CA)
30+ days ago

South San Francisco, CA (24 miles from Walnut Creek, CA)
30+ days ago

Status: Part-time, Non-Exempt, potential to become full-time Location: Remote (ACCEPTING APPLICANTS WHO ARE LOCATED WITHIN THE SAN FRANCISCO BAY AREA ONLY) Call Center Representatives at British Swim...

Care Center Representative (Call Center Representative Bilingual

Walnut Creek, CA
45+ days ago

Walnut Creek, CA
45+ days ago

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....

Call Center Agent

San Francisco, CA (21 miles from Walnut Creek, CA)
45+ days ago

San Francisco, CA (21 miles from Walnut Creek, CA)
45+ days ago

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health...

Remote Work

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Demographic Data for Walnut Creek, CA

Moving to Walnut Creek, CA? Find some basic demographic data about Walnut Creek, CA below.

Median Age

Average Household Income

Home Value vs Household Income in Walnut Creek, CA

Local

National

Total Population

91,064

Number of Businesses

3,924

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Walnut Creek, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Walnut Creek, CA offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Walnut Creek, CA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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