Customer Service/ General Office Position

We are seeking a detail oriented individual with strong communication and problem solving skills to join our Office Administration team. If you are a friendly, service oriented person, have strong organizational skills, can effectively respond accurately and efficiently to our customer needs, and enjoy working with people, then we would like to hear from you!

The ideal candidate is expected to adapt to changes, contribute to improving the overall team dynamic, and follow through on resolving customer issues with good judgement and sense of urgency in a satisfactory manner on a full-time basis.

Essential Job Functions Include, but not limited to:
* Address Incoming Calls, Voicemails & Emails in a Timely & Professional Manner. This Includes Accurately Entering Orders, Change Orders, Product/Service Questions, Invoicing & Software, and Customer Complaints in line with Policy and Procedure
*Follow Up on Orders with Discrepancies to Resolve Issues in a Timely Manner as Follows: 1) Communicate to Customers and/or Sales Team to Resolve Discrepancies & Finalize Order once Resolution is Determined; 2) Communication of All Delayed or Missed Shipment Information to Customers, Sales Team and Warehouse
*Actively Participate in Learning Process and Product Training as Needed
* Identify and Escalate Priority Issues and Route Calls to Appropriate Resource
* Research Required Information using Available Resources
* Organize and File Electronic and Physical Paperwork
* Adhere to the Work Schedule Outlined for Position
* Maintain a Positive Work Atmosphere That Strengthens the Team
* Perform Other Duties and Projects as Assigned

Duties are not Limited to the Above Job Description. You may be asked to perform other duties from time to time as the needs of the department or company dictate.

Skills Needed to Be Successful and are Representative of the Knowledge, Skill and/or Ability Required:
* Excellent Verbal & Written Communication Skills combined with Ability to Communicate effectively with Individuals at All Levels, both Inside and Outside of the Organization (MUST BE ABLE TO SPELL CORRECTLY)
*Ability to Practice Critical Thinking & Problem Solving Skills and Strike the Appropriate Balance between Satisfying the Customer and Workplace
*Ability to Take Initiative to Provide Proactive Solutions of Tasks
*Strong Organizational Skills with the Ability to Handle Multiple Priorities Efficiently & Effectively
*Continuously Develop and Expand Knowledge of Company Procedures and Products
*Ability to Comprehend, Organize & Retain Information
*Detail Oriented to Provide Highest Degree of Accuracy & Completeness as Possible in Fast-Paced Environment
*Self-Driven with Strong Work Ethic w/ Accountability for your Own Learning & Productivity
* Complete All Tasks in a Thorough and Time Efficient Manner
* Self-Confidence and Positive Attitude/Professional Etiquette & Demeanor to Both Customers and Vendors
* Understand and Appreciate an Environment where Processes may Change for Improvement
* English as primarily language, Spanish a Plus
* Knowledge of Sage Peachtree Software a Plus
* Knowledge of Numbers/ Basic Math, Excel, Inventory Management, A/R & A/P a Plus

Physical Demands:
This position requires an employee to regularly sit; read, write, speak and hear clearly; use both hands and fingers to type & write; reach with hands and arms for tasks such as keyboarding, opening/closing filing cabinets, and some light lifting as necessary to function in an office environment.

Hours: Monday-Friday 8:00am -4:30 pm & Excellent Attendance

Full Time Benefits:
*Competitive hourly wage for experience
*Medical Benefits
*Paid Holidays
*Paid Vacation and Sick Pay

We will review resumes and call those we feel are best qualified for the position immediately. PT Option Available