Customer Service Manager Jobs in Kenosha, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonCustomer Service Department Manager
- Uline, Inc.
- Lake Bluff, IL (23 miles from Kenosha, WI)
- 13 days ago
- Lake Bluff, IL (23 miles from Kenosha, WI)
- 13 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
In PersonCoord, Customer Service Job detail
- Smurfit Westrock plc (fmr Smurfit Kappa Group)
- Pleasant Prairie, WI (7 miles from Kenosha, WI)
- 13 days ago
- Pleasant Prairie, WI (7 miles from Kenosha, WI)
- 13 days ago
General Information Job ID ATR62497 Posting Job Title Coord, Customer Service Locations WI Pleasant Prairie Employment Type Full Time Date Posted 19-May-2026 Relocation Support No Description &...
In Person- Smurfit Westrock
- Pleasant Prairie, WI (7 miles from Kenosha, WI)
- 15 days ago
- Pleasant Prairie, WI (7 miles from Kenosha, WI)
- 15 days ago
Job Summary: The Customer Service Representative (CSR) represents WestRock to the customer and acts as a critical liaison between the customer, sales, and operations teams. The CSR receives and...
In Person- Performance Food Group
- Oak Creek, WI (18 miles from Kenosha, WI)
- 15 days ago
- Oak Creek, WI (18 miles from Kenosha, WI)
- 15 days ago
Preferred Qualifications Licenses and Certifications: Certified Customer Service Manager (CSIA)...
In PersonCustomer Service Team Lead - Bilingual
- Uline, Inc.
- Pleasant Prairie, WI (7 miles from Kenosha, WI)
- 17 days ago
- Pleasant Prairie, WI (7 miles from Kenosha, WI)
- 17 days ago
Customer Service Team Lead - Bilingual Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary...
In PersonCustomer Service Team Lead Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer...
In PersonCustomer Service Supervisor - Fishing
- Johnson Outdoors Inc.
- Racine, WI (7 miles from Kenosha, WI)
- 26 days ago
- Racine, WI (7 miles from Kenosha, WI)
- 26 days ago
At Johnson Outdoors, home to some of the world's most innovative and best-known outdoor recreation brands, we create amazing outdoor experiences - for adventurers, by adventurers. Innovators from...
HybridDemographic Data for Kenosha, WI
Moving to Kenosha, WI? Find some basic demographic data about Kenosha, WI below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Kenosha, WI
Highest Education Level
Customer Service Managers in Kenosha, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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