Customer Service Manager Jobs in Green Bay, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Coordinator - Full Time - Green Bay, WI
- Green Bay, WI
- 15 hours ago
- Green Bay, WI
- 15 hours ago
EMPIRE BEAUTY SCHOOL "To create opportunities for people to improve their lives." Customer Service Coordinator - Full Time - Green Bay, WI About Us: Since 1934, Empire Beauty School has been...
Position Summary Team Leader positions function as lead workers by coordinating work activities, providing direction to staff, coaching and developing individual team members, and scheduling,...
- Appleton, WI (22 miles from Green Bay, WI)
- 12 days ago
- Appleton, WI (22 miles from Green Bay, WI)
- 12 days ago
Collections Account Manager Do you have a background in management, sales, customer service, customer retention, call center, collections, or a related field? Would you enjoy earning a great...
- Appleton, WI (22 miles from Green Bay, WI)
- 13 days ago
- Appleton, WI (22 miles from Green Bay, WI)
- 13 days ago
We are seeking a highly organized and experienced Customer Service Manager to oversee our call center operations....
- Kaukauna, WI (15 miles from Green Bay, WI)
- 20 days ago
- Kaukauna, WI (15 miles from Green Bay, WI)
- 20 days ago
Bassett Mechanical is a 3rd generation family-owned company that provides custom-built industrial refrigeration, HVAC, plumbing, metal fabricating and preventative maintenance service solutions to...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Service Manager - Appleton, WI
- Freedom, WI (14 miles from Green Bay, WI)
- 25 days ago
- Freedom, WI (14 miles from Green Bay, WI)
- 25 days ago
Canteen Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by...
Client Service Manager (f/m/x)
- Luxemburg, WI (16 miles from Green Bay, WI)
- 30+ days ago
- Luxemburg, WI (16 miles from Green Bay, WI)
- 30+ days ago
Client Service Manager (f/m/x) Job ID:R0394521 Full/Part-Time: Full-time Regular/Temporary: Regular Listed: 2025-07-14 Location: Luxemburg
Customer Success Manager PM 4.0 (Appleton, Wisconsin (US
- Appleton, WI (22 miles from Green Bay, WI)
- 45+ days ago
- Appleton, WI (22 miles from Green Bay, WI)
- 45+ days ago
About the Voith Group The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of...
Demographic Data for Green Bay, WI
Moving to Green Bay, WI? Find some basic demographic data about Green Bay, WI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Green Bay, WI
Highest Education Level
Customer Service Managers in Green Bay, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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