Customer Service Manager Jobs in Tacoma, WA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager (Tacoma, WA, US, 98446)
- CRH Plc.
- Tacoma, WA
- 6 hours ago
- Tacoma, WA
- 6 hours ago
Job ID: 525056 Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure...
In PersonJob ID: 525056 Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure...
In PersonClient Service Manager - Water/Wastewater
- Kennedy/Jenks Consultants
- Auburn, WA (9 miles from Tacoma, WA)
- 2 days ago
- Auburn, WA (9 miles from Tacoma, WA)
- 2 days ago
Client Service Manager - Water/Wastewater Kennedy/Jenks Consultants - Auburn, WA Posted: 5/31/2026 - Expires: 8/29/2026 Job ID: 293453154 Apply Now I have already applied Save Job Print Email...
HybridIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part Time- Penske
- Kent, WA (13 miles from Tacoma, WA)
- 19 days ago
- Kent, WA (13 miles from Tacoma, WA)
- 19 days ago
Position Summary: A Penske Customer Service Coordinator for our Kent branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and...
In PersonTemporary Customer Service Professional I
- Cambia Health Solutions
- Newcastle, WA (21 miles from Tacoma, WA)
- 19 days ago
- Newcastle, WA (21 miles from Tacoma, WA)
- 19 days ago
What You Bring to Cambia Qualifications: * High school diploma or equivalent * 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking...
In Person Temporary- Globe Machine Manufacturing
- Tacoma, WA
- 30+ days ago
- Tacoma, WA
- 30+ days ago
Since 1917, Globe Machine is a manufacturer of industrial machines, systems, and plants for advanced composites, building products, and pulp & paper. The Customer Support Manager leads post-sale...
In Person- Michaels Stores
- Tukwila, WA (20 miles from Tacoma, WA)
- 30+ days ago
- Tukwila, WA (20 miles from Tacoma, WA)
- 30+ days ago
Store - SEA-TUKWILA, WADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonTake the next step in your career and join the BluePearl Pet Hospital family as a Client Service Manager for our emergency and specialty hospital. Are you a passionate leader who is ready to make...
In PersonCustomer Service Coordinator - Service Writer
- Penske Truck Leasing
- Kent, WA (13 miles from Tacoma, WA)
- 90+ days ago
- Kent, WA (13 miles from Tacoma, WA)
- 90+ days ago
Position Summary: A Penske Customer Service Coordinator for our Kent branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and...
In PersonDemographic Data for Tacoma, WA
Moving to Tacoma, WA? Find some basic demographic data about Tacoma, WA below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Tacoma, WA
Highest Education Level
Customer Service Managers in Tacoma, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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