Customer Service Manager Jobs in Tacoma, WA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager-Part Time
- Gig Harbor, WA (15 miles from Tacoma, WA)
- 1 day ago
- Gig Harbor, WA (15 miles from Tacoma, WA)
- 1 day ago
Store - SEA-GIG HARBOR, WADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Job Summary: (Overall purpose and objective of the job) The Client Services Coordinator is a point person for day-to-day operations. This position has a broad area of responsibility which can...
Client Services Coordinator Vibrant Health Homecare - Tacoma, WA Posted: 8/15/2025 - Expires: 11/13/2025 Job ID: 292341476 Apply Now I have already applied Save Job Print Email Share Job...
Customer Service Supervisor - SEA Airport
- Tukwila, WA (20 miles from Tacoma, WA)
- 6 days ago
- Tukwila, WA (20 miles from Tacoma, WA)
- 6 days ago
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE AGENT SUPERVISOR TODAY! The Customer Service Supervisor leads and supports a team of agents to ensure efficient passenger services, oversee...
The Group Sales Manager supervises one or more of the Sales Departments within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection...
Customer Service Lead - Part-Time
- Puyallup, WA (6 miles from Tacoma, WA)
- 8 days ago
- Puyallup, WA (6 miles from Tacoma, WA)
- 8 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
- Federal Way, WA (9 miles from Tacoma, WA)
- 9 days ago
- Federal Way, WA (9 miles from Tacoma, WA)
- 9 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. CLIENT SERVICE COORDINATOR...
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Kent, WA (13 miles from Tacoma, WA)
- 16 days ago
- Kent, WA (13 miles from Tacoma, WA)
- 16 days ago
Monarch Trade Services, as part of Foundation Partners Group, is seeking a driven, relationship-focused Customer Care Manager to lead business development and customer success efforts across the...
Logistics & Customer Service Coordinator
- Kent, WA (13 miles from Tacoma, WA)
- 18 days ago
- Kent, WA (13 miles from Tacoma, WA)
- 18 days ago
Logistics & Customer Service Coordinator Location : Kent, WA Job Type : Contract Pay Rate : Up to $ / hour Shift : days / week, -hour shifts (flexible availability required Job Description : We...
Customer Service Administrator
- Kent, WA (13 miles from Tacoma, WA)
- 21 days ago
- Kent, WA (13 miles from Tacoma, WA)
- 21 days ago
Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning,...
- Kent, WA (13 miles from Tacoma, WA)
- 25 days ago
- Kent, WA (13 miles from Tacoma, WA)
- 25 days ago
Job Type Full-time Description About Us: We at Baden Sports believe that in Play, we find that rare convergence of body, mind and spirit. Play connects us to our family, our communities and our...
- Bonney Lake, WA (13 miles from Tacoma, WA)
- 30+ days ago
- Bonney Lake, WA (13 miles from Tacoma, WA)
- 30+ days ago
Customer Service Coordinator Advantage Technical Services, Inc - Bonney Lake, WA Posted: 7/18/2025 - Expires: 10/16/2025 Job ID: 291819365 Apply Now I have already applied Save Job Print Email...
Temporary Customer Service Professional I - Medicare
- Newcastle, WA (21 miles from Tacoma, WA)
- 30+ days ago
- Newcastle, WA (21 miles from Tacoma, WA)
- 30+ days ago
What You Bring to Cambia Qualifications: * High school diploma or equivalent * 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking...
Client Service Coordinator- 5296
- Tukwila, WA (20 miles from Tacoma, WA)
- 30+ days ago
- Tukwila, WA (20 miles from Tacoma, WA)
- 30+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Demographic Data for Tacoma, WA
Moving to Tacoma, WA? Find some basic demographic data about Tacoma, WA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Tacoma, WA
Highest Education Level
Customer Service Managers in Tacoma, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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