Customer Service Manager Jobs in Tacoma, WA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Tukwila, WA (20 miles from Tacoma, WA)
- 12 hours ago
- Tukwila, WA (20 miles from Tacoma, WA)
- 12 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Supervisor, Retail Banking (Kent, WA)
- Des Moines, WA (14 miles from Tacoma, WA)
- 2 days ago
- Des Moines, WA (14 miles from Tacoma, WA)
- 2 days ago
Salary Range:$23.27 - $34.90(Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)Posting Date:April 24, 2025This...
Retail Customer Service Supervisor
- Puyallup, WA (6 miles from Tacoma, WA)
- 6 days ago
- Puyallup, WA (6 miles from Tacoma, WA)
- 6 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Customer Service Coordinator- Service Writer Tacoma, WA Position Summary: A Penske Customer Service Coordinator for Tacoma is focused on working with customers to schedule preventative maintenance...
Customer Service Coordinator - Service Writer
- Kent, WA (13 miles from Tacoma, WA)
- 8 days ago
- Kent, WA (13 miles from Tacoma, WA)
- 8 days ago
Position Summary: A Penske Customer Service Coordinator in Kent, is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the...
Full-Time Customer Service Supervisor
- Auburn, WA (9 miles from Tacoma, WA)
- 9 days ago
- Auburn, WA (9 miles from Tacoma, WA)
- 9 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Mercer Island, WA (23 miles from Tacoma, WA)
- 15 days ago
- Mercer Island, WA (23 miles from Tacoma, WA)
- 15 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Kent, WA (13 miles from Tacoma, WA)
- 16 days ago
- Kent, WA (13 miles from Tacoma, WA)
- 16 days ago
Position Summary: A Penske Customer Service Coordinator in Kent, is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the...
Customer Service Administrator
- Auburn, WA (9 miles from Tacoma, WA)
- 17 days ago
- Auburn, WA (9 miles from Tacoma, WA)
- 17 days ago
POSITION: Customer Service Administrator Status: Non-exempt Location: Auburn, Washington Department: Customer Service Supervision: Director of Customer Service SUMMARY: This position will perform...
- Tukwila, WA (20 miles from Tacoma, WA)
- 20 days ago
- Tukwila, WA (20 miles from Tacoma, WA)
- 20 days ago
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads...
- Federal Way, WA (9 miles from Tacoma, WA)
- 21 days ago
- Federal Way, WA (9 miles from Tacoma, WA)
- 21 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Newcastle, WA (21 miles from Tacoma, WA)
- 21 days ago
- Newcastle, WA (21 miles from Tacoma, WA)
- 21 days ago
Banfield Pet Hospital Client Service Coordinator - WA Effective: 1/1/2025 SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the...
Job Details Job Location: Washington Tacoma UEI - Tacoma, WA Salary Range: $15.00 - $23.00 Hourly Job Category: Campus Administration Description UEI College is a leader in post-secondary career...
Salary: $77,968.90 - $ 82,968.90 / year Other Forms of Compensation: Yearly Bonus Opportunity & Company Car Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food,...
Client Service Director- Washington
- Federal Way, WA (9 miles from Tacoma, WA)
- 30+ days ago
- Federal Way, WA (9 miles from Tacoma, WA)
- 30+ days ago
Kennedy Jenks is seeking a dynamic Client Service Director with strong client relationships, an established resume and reputation, team-building and leadership capabilities, and business...
Demographic Data for Tacoma, WA
Moving to Tacoma, WA? Find some basic demographic data about Tacoma, WA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Tacoma, WA
Highest Education Level
Customer Service Managers in Tacoma, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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