Customer Service Manager Jobs in Tacoma, WA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Supervisor - SEA Airport
- Tukwila, WA (20 miles from Tacoma, WA)
- 3 days ago
- Tukwila, WA (20 miles from Tacoma, WA)
- 3 days ago
**WHERE FRIENDLY TAKES FLIGHT BECOME A CUSTOMER SERVICE AGENT SUPERVISOR TODAY!** The Customer Service Supervisor leads and supports a team of agents to ensure efficient passenger services,...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Tukwila, WA (20 miles from Tacoma, WA)
- 4 days ago
- Tukwila, WA (20 miles from Tacoma, WA)
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Client Service Manager- Washington
- Federal Way, WA (9 miles from Tacoma, WA)
- 9 days ago
- Federal Way, WA (9 miles from Tacoma, WA)
- 9 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Washington. The Client Services Manager plays a vital role in developing client...
JOB SUMMARY: The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects...
Warehouse Customer Service Team Lead
- Auburn, WA (9 miles from Tacoma, WA)
- 14 days ago
- Auburn, WA (9 miles from Tacoma, WA)
- 14 days ago
Warehouse Customer Service Team Lead Shift/Schedule: Schedule Details: Monday-Friday 6am-2:30pm Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com! Find your future at...
Client Service Coordinator - 005087
- Des Moines, WA (14 miles from Tacoma, WA)
- 18 days ago
- Des Moines, WA (14 miles from Tacoma, WA)
- 18 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Newcastle, WA (21 miles from Tacoma, WA)
- 19 days ago
- Newcastle, WA (21 miles from Tacoma, WA)
- 19 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Kent, WA (15 miles from Tacoma, WA)
- 20 days ago
- Kent, WA (15 miles from Tacoma, WA)
- 20 days ago
See yourself at Odyssey. Join the team as our new Customer Service Coordinator. Who We Are & Why We’re Hiring: Join Odyssey Logistics – A Global Leader in Multimodal Logistics At Odyssey Logistics...
Customer Service Supervisor, Retail Banking (Kent, WA)
- Kent, WA (13 miles from Tacoma, WA)
- 23 days ago
- Kent, WA (13 miles from Tacoma, WA)
- 23 days ago
Salary Range: $23.27 - $34.90 (Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.) Posting Date: April 24, 2025...
- Tukwila, WA (20 miles from Tacoma, WA)
- 24 days ago
- Tukwila, WA (20 miles from Tacoma, WA)
- 24 days ago
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads...
- Kent, WA (13 miles from Tacoma, WA)
- 26 days ago
- Kent, WA (13 miles from Tacoma, WA)
- 26 days ago
A Penske Customer Service Coordinator for our South Kent branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the...
Client Service Coordinator - 001276
- Renton, WA (17 miles from Tacoma, WA)
- 30+ days ago
- Renton, WA (17 miles from Tacoma, WA)
- 30+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Banfield Pet Hospital...
- Newcastle, WA (21 miles from Tacoma, WA)
- 30+ days ago
- Newcastle, WA (21 miles from Tacoma, WA)
- 30+ days ago
Opening Statement Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the...
What You Bring to Cambia Qualifications: * High school diploma or equivalent * 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking...
Remote WorkPay Range $17.00 - $24.40PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing...
Demographic Data for Tacoma, WA
Moving to Tacoma, WA? Find some basic demographic data about Tacoma, WA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Tacoma, WA
Highest Education Level
Customer Service Managers in Tacoma, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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