Customer Service Manager Jobs in Washington
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
WHO WE ARE Supported by more than 3,000 employees in nearly 100 locations across the United States, we provide a full continuum of engineering and consulting services, including design, planning,...
Remote WorkSr Customer Experience Manager - Retail Experience Design
- Bellevue, WA
- 11 hours ago
- Bellevue, WA
- 11 hours ago
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation...
Thermal Supply is a Daikin Comfort Technology company in the Pacific Northwest. Thermal is a wholesaler of heating, air conditioning equipment parts, refrigeration, and supplies. The Customer...
Our Company PharMerica Overview As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the companys success! The Account Manager of Client Services...
SeniorCustomer Success Manager at DigitalOcean Seattle We are seeking a highly skilled customer success manager focused on onboarding with outstanding technical aptitude, exceptional communication...
Customer Service Supervisor, Retail Banking (Kent, WA)
- Des Moines, WA
- 1 day ago
- Des Moines, WA
- 1 day ago
Salary Range:$23.27 - $34.90(Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)Posting Date:April 24, 2025This...
About HUB In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds largest insurance brokers, our focus is dedicated to...
center experience - 7-10 Supervisory/management experience - 5+ #LI-SW2 CCS530 2025-52461 2025 Here, employees dont just have jobs, they build careers....
About the Front-End Manager Position: We are looking for a hardworking and energetic Customer Service Manager to join Bi-Mart....
Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems. Coordinates and develops customer relationships by handling...
Sr. Program Manager, Customer Service, Voice of Customer
- Seattle, WA
- 5 days ago
- Seattle, WA
- 5 days ago
To meet the growing needs for Worldwide Defect Elimination (WWDE), we are seeking a dynamic, organized, and experienced Sr. Program Manager to manage our Voice of Customer Mechanism. You...
Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference...
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
About the Company: Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere - at the edge, in the core data center and in the cloud. With unstructured data growing...
Associate Director Client Services, Outreach & Communications
- Pullman, WA
- 6 days ago
- Pullman, WA
- 6 days ago
with WSU student services especially Admissions, Student Accounts, New Student Programs, Center for Advising/Career Development, Registrar, Global Campus, International Programs, Graduate School, Athletics...
Demographic Data for Washington
Moving to Washington? Find some basic demographic data about Washington below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Washington
Highest Education Level
Customer Service Managers in Washington offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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