Customer Service Manager Jobs in Washington
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
Warehouse Customer Service Team Lead Shift/Schedule: Schedule Details: Monday-Friday 6am-2:30pm Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com! Find your future at...
Finance Manager, Customer Service Finance, Device, Digital and Alexa Support Customer Service
- Seattle, WA
- 1 day ago
- Seattle, WA
- 1 day ago
DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, creative, and driven people. If you want to help make...
Store - KENNEWICK, WADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Retail Cashier and Customer Service Lead Moscow, Full Time Overview: As the Retail Cashier and Customer Service Lead, you will lead a team charged with creating a lasting and valuable impression...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Sr. Program Manager, Customer Service, Voice of Customer
- Seattle, WA
- 4 days ago
- Seattle, WA
- 4 days ago
DESCRIPTION To meet the growing needs for Worldwide Defect Elimination (WWDE), we are seeking a dynamic, organized, and experienced Sr. Program Manager to manage our Voice of Customer Mechanism....
Client Services Coordinator - Marketing Job ID 224195 Posted 11-Jun-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s)...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Newcastle, WA
- 5 days ago
- Newcastle, WA
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Client Service Coordinator 2.7 2.7 out of 5 stars Kirkland, WA 98034 BluePearl Pet Hospital is hiring an extraordinary Client Service Coordinator. Are you an excellent customer service...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Kirkland, WA
- 5 days ago
- Kirkland, WA
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
Client Services Coordinator - Administrative Job ID 222837 Posted 09-Jun-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support...
Customer Experience Manager - Victoria's Secret PINK - Southcenter - Seattle, WA
- Seattle, WA
- 6 days ago
- Seattle, WA
- 6 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Customer Experience Manager - Victoria's Secret - Bellis Fair - Bellingham, WA
- Bellingham, WA
- 6 days ago
- Bellingham, WA
- 6 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Demographic Data for Washington
Moving to Washington? Find some basic demographic data about Washington below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Washington
Highest Education Level
Customer Service Managers in Washington offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Merchandising
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Process Improvement
- Friendliness
- High School Diploma
- Account Management
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Documentation
- English
- Multitasking
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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