Customer Service Manager Jobs in Washington
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Supervisor Job Details Level Experienced Job Location Poulsbo 36 - Poulsbo, WA Position Type Full Time Education Level High School Travel Percentage None Job Category Banking...
About the Front-End Manager Position: We are looking for a hardworking and energetic Customer Service Manager to join Bi-Mart....
Digital Operations & Customer Experience Manager FLSA Status: Nonexempt Market Reference Range (MRR): 7 Months Per Year: 12 Employment Status: Full-Time Work Model: On-site Seattle University will...
Customer Success Manager - Travel, Transportation and Hospitality
- Seattle, WA
- 2 days ago
- Seattle, WA
- 2 days ago
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About...
**WHERE FRIENDLY TAKES FLIGHT BECOME A CUSTOMER SERVICE AGENT SUPERVISOR TODAY!** The Customer Service Supervisor leads and supports a team of agents to ensure efficient passenger services,...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
The Technology Services Lead should possess the following required skills: Work & Industry Experience : Candidates should have 15 20 years of solution and delivery experience including work within...
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Tukwila, WA
- 4 days ago
- Tukwila, WA
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Job Details Level: Experienced Job Location: Poulsbo 36 - Poulsbo, WA Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Category: Banking...
Canteen Salary: $80,000 - $85,000 / year Other Forms of Compensation: Yearly Bonus Incentive Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and...
The Customer Service Manager will work closely with the Operations Manager and Line Service Department to provide a seamless customer experience....
Part Time Customer Experience Manager Nights/Weekends
- Kennewick, WA
- 5 days ago
- Kennewick, WA
- 5 days ago
Store - KENNEWICK, WA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Care Manager Location: Seattle, WA Status: Full-Time, Exempt Pay Range: $70,000$75,000 annually Seattle Tree Care is hiring a Customer Care Manager to lead the small but mighty team that...
Senior Manager, Customer Support Strategy & Operations
- Bellevue, WA
- 6 days ago
- Bellevue, WA
- 6 days ago
Get to know Okta Okta is The Worlds Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0...
Demographic Data for Washington
Moving to Washington? Find some basic demographic data about Washington below.
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Salary for Customer Service Manager Jobs in Washington
Highest Education Level
Customer Service Managers in Washington offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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