Customer Service Manager Jobs in Washington
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager Trainee - Achieve July 2025
- Bellevue, WA
- 16 days ago
- Bellevue, WA
- 16 days ago
& Casualty license and Commercial Lines Coverage Specialist designation....
Description Represents the laboratory to the public, physicians, patients and offices while answering incoming phones, processing orders and looking up patient results. Follows established...
[About QLO:] Quiroga Law Office PLLC was founded in 2009. Our mission is to provide transformative legal services to achieve and secure a thriving future to the immigrant community. This a law...
Represents the laboratory to the public, physicians, patients and offices while answering incoming phones, processing orders and looking up patient results. Follows established departmental...
Position Summary: A Penske Customer Service Coordinator for our Lacey (Trader Joe's) is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs,...
Senior Manager, Product Management - Customer Service Platform - International E-commerce
- Seattle, WA
- 90+ days ago
- Seattle, WA
- 90+ days ago
About ByteDanceFounded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service Manager 90K - 110K depending on experience Clarke Vehicare is over 60 years strong and growing!...
- Seattle, WA
- 1 day ago
- Seattle, WA
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Position Summary Join our dynamic team as a Client Experience Manager (CXM), where you will play a pivotal role in managing client relationships, project oversight, and operational coordination to...
Job Description - Retail CSM The Retail Client Success Manager is responsible for overseeing all facets of client utilization of the Skai management platform. The CSM is ultimately accountable for...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
Our Company: All Ways Caring HomeCare Overview: Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall...
Customer Success Manager - Insurance Terminal Bold Penguin is a leading integrated digital solution platform dedicated to simplifying small commercial insurance. Our technology makes the quote and...
Demographic Data for Washington
Moving to Washington? Find some basic demographic data about Washington below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Washington
Highest Education Level
Customer Service Managers in Washington offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Expense Control
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Salesforce
- Friendliness
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Events
- Documentation
- Spanish
- Multitasking
- Collaboration
- Sales
- Reporting
- Coaching
- Team Building
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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