Customer Service Manager Jobs in Washington
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Store - SEA-GIG HARBOR, WADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Title: NEMT Customer Service Coordinator Location : Bellevue, WA Work schedule : Full time Monday – Friday, 8:00am – 5:00pm. This position requires on-site availability. Who we are: Since 1971,...
Title: Interim NEMT Customer Service Supervisor Location : Bellevue, WA Work schedule : Full time, Monday – Friday, 8:00AM – 5:00PM, with rotating holidays and on-call responsibilities for urgent...
center experience - 7-10 Supervisory/management experience - 5+ #LI-SW2 CCS530 2025-52461 2025 Here, employees dont just have jobs, they build careers....
Century Communities Careers - Customer Relations Manager
- Bothell, WA
- 1 day ago
- Bothell, WA
- 1 day ago
Position at Century Communities What You'll Do: The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying...
Job Type Full-time Description ABOUT US Coastal Community Bank is a little bit of banking and a little bit of tech-ing. The people at Coastal don't just help people with their banking; they help...
We are looking for someone to manage our Parts Department/Customer service team at a fabrication shop. The job entails Answering phones, taking orders, receiving freight, ordering and stocking...
Aviation experience strongly desired Reports to: Customer Service Manager The Company Modern Aviation (the "Company") is a private equity-backed platform company launched in 2018 that is focused on...
Job Summary: (Overall purpose and objective of the job) The Client Services Coordinator is a point person for day-to-day operations. This position has a broad area of responsibility which can...
Client Services Coordinator Vibrant Health Homecare - Tacoma, WA Posted: 8/15/2025 - Expires: 11/13/2025 Job ID: 292341476 Apply Now I have already applied Save Job Print Email Share Job...
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation...
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft...
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE AGENT SUPERVISOR TODAY! The Customer Service Supervisor leads and supports a team of agents to ensure efficient passenger services, oversee...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Demographic Data for Washington
Moving to Washington? Find some basic demographic data about Washington below.
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Salary for Customer Service Manager Jobs in Washington
Highest Education Level
Customer Service Managers in Washington offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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