Customer Service Manager Jobs in Washington

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 80 Jobs

Customer Service Lead - Part-Time

  • Tukwila, WA
  • 3 hours ago
  • Tukwila, WA
  • 3 hours ago

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...

Warehouse Customer Service Team Lead

  • Auburn, WA
  • 11 hours ago
  • Auburn, WA
  • 11 hours ago

Warehouse Customer Service Team Lead Shift/Schedule: Schedule Details: Monday-Friday 6am-2:30pm Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com! Find your future at...

DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, creative, and driven people. If you want to help make...

Full Time Customer Experience Manager

  • Kennewick, WA
  • 1 day ago
  • Kennewick, WA
  • 1 day ago

Store - KENNEWICK, WADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Customer Service Coordinator, Corporate

  • Olympia, WA
  • 4 days ago
  • Olympia, WA
  • 4 days ago

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...

Retail Cashier and Customer Service Lead Moscow, Full Time Overview: As the Retail Cashier and Customer Service Lead, you will lead a team charged with creating a lasting and valuable impression...

Client Service Coordinator - 005087

  • Des Moines, WA
  • 4 days ago
  • Des Moines, WA
  • 4 days ago

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...

Sr. Program Manager, Customer Service, Voice of Customer

  • Seattle, WA
  • 4 days ago
  • Seattle, WA
  • 4 days ago

DESCRIPTION To meet the growing needs for Worldwide Defect Elimination (WWDE), we are seeking a dynamic, organized, and experienced Sr. Program Manager to manage our Voice of Customer Mechanism....

Client Services Coordinator - Marketing

  • Seattle, WA
  • 5 days ago
  • Seattle, WA
  • 5 days ago

Client Services Coordinator - Marketing Job ID 224195 Posted 11-Jun-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s)...

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...

Client Service Coordinator

  • Kirkland, WA
  • 5 days ago
  • Kirkland, WA
  • 5 days ago

Client Service Coordinator 2.7 2.7 out of 5 stars Kirkland, WA 98034 BluePearl Pet Hospital is hiring an extraordinary Client Service Coordinator. Are you an excellent customer service...

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...

Client Services Coordinator - Administrative

  • Seattle, WA
  • 6 days ago
  • Seattle, WA
  • 6 days ago

Client Services Coordinator - Administrative Job ID 222837 Posted 09-Jun-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support...

Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....

Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....

Demographic Data for Washington

Moving to Washington? Find some basic demographic data about Washington below.


Local
National
7,705,271
197,951

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Washington

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Washington offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.9%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Washington
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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