Call Center Representative Jobs in Tacoma, WA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Gig Harbor, WA (15 miles from Tacoma, WA)
- 14 days ago
- Gig Harbor, WA (15 miles from Tacoma, WA)
- 14 days ago
Responsibilities JOB SUMMARY This job represents VMFH during initial phone contact by referring hospitals and providers with information and other hospital operations' support. The Transfer Center...
Lead Call Center Representative
- Renton, WA (17 miles from Tacoma, WA)
- 16 days ago
- Renton, WA (17 miles from Tacoma, WA)
- 16 days ago
Lead Call Center Representative Providence St....
Call Center Associate - Developmental Behavioral Pediatrics
- Tacoma, WA
- 45+ days ago
- Tacoma, WA
- 45+ days ago
Requirements High school graduate or equivalent preferred Minimum two (2) years experience as receptionist or scheduler, in a medical setting preferred Customer service experience required Call Center...
- Tukwila, WA (20 miles from Tacoma, WA)
- 60+ days ago
- Tukwila, WA (20 miles from Tacoma, WA)
- 60+ days ago
POSITION TITLE: Client Support Specialist DEPARTMENT: HHS Behavioral Health LOCATION: Tukwila, WA REPORTS TO: Administrative Supervisor FLSA STATUS: Non-Exempt; Full-Time WAGE RANGE: $29.05 -...
- Renton, WA (17 miles from Tacoma, WA)
- 90+ days ago
- Renton, WA (17 miles from Tacoma, WA)
- 90+ days ago
Join the ICHS Team! Discover how you can make an impact on people, communities and creating greater health equity. International Community Health Services (ICHS) is a nationally-recognized...
- Tukwila, WA (20 miles from Tacoma, WA)
- 90+ days ago
- Tukwila, WA (20 miles from Tacoma, WA)
- 90+ days ago
We are looking to hire an experienced Call Center Representative at our Seattle, Washington office....
- Tukwila, WA (20 miles from Tacoma, WA)
- 90+ days ago
- Tukwila, WA (20 miles from Tacoma, WA)
- 90+ days ago
Locations: Tukwila, WA Type:Tribal Salary Range:$29 to $33 / Per Hour Open Period:1/21/2025 until filled Summary:When you work for the Cowlitz Indian Tribe (CIT) you will benefit from a...
Demographic Data for Tacoma, WA
Moving to Tacoma, WA? Find some basic demographic data about Tacoma, WA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Tacoma, WA
Highest Education Level
Call Center Representatives in Tacoma, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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