Customer Service Manager Remote & Hybrid Only Jobs in Virginia
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Success Manager Government (Defense Industrial Base)
- Exiger
- McLean, VA
- 3 days ago
- McLean, VA
- 3 days ago
Who We Are: Exiger transforms supply chains into a strategic advantageadvancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers...
HybridCustomer Care Coordinator-2 (Night Shift) Location: Falls Church, VA Location (remote/on-site/Hybrid): on-site Hours/Week: 40 hours/week Schedule: 9pm-7:30am rotating days and every other weekend...
RemoteSenior Client Service Manager - Commercial Lines
- Gallagher
- McLean, VA
- 11 days ago
- McLean, VA
- 11 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital...
RemoteGlobal Head of Customer Support (Remote, USA - East/Central Time Zone)
- Teamviewer
- Richmond, VA
- 17 days ago
- Richmond, VA
- 17 days ago
TeamViewer provides a leading Digital Workplace platform that connects people with technology-enabling, improving and automating digital processes to make work work better. Our software solutions...
RemoteSenior Client Service Manager - Commercial Lines
- Arthur J Gallagher & Co.
- Tysons Corner, VA
- 25 days ago
- Tysons Corner, VA
- 25 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
RemoteWork from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections
- Capital One
- Chesapeake, VA
- 25 days ago
- Chesapeake, VA
- 25 days ago
Fluent in Spanish and English Preferred Qualifications: At least 4 years of customer service or call center experience At least 1 year experience working in the financial industry At least 1 year of...
RemoteIntroduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
RemoteManager Customer Service - Partner Services
- AvalonBay Communities
- Virginia Beach, VA
- 45+ days ago
- Virginia Beach, VA
- 45+ days ago
The Role The Role The Partner Services Customer Service Manager is responsible for ensuring that the customer service team supporting our Partner Services clients meets all operational and administrative...
HybridDemographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Virginia
Highest Education Level
Customer Service Managers in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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