Call Center Representative Jobs in Virginia
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Immediate Openings- Member Contact Center Representative I/II
- Fairfax, VA
- 1 day ago
- Fairfax, VA
- 1 day ago
Why Join Apple? Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing...
Now Hiring: Customer Care Associate Full-Time Remote Position Pay: $2,700/Week + Performance Bonuses & Full Benefits We are looking for a **Customer Care Associate** to provide top-tier customer...
Remote Workcenter experience is preferred....
Job Summary Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team!...
WGL - Quality Assurance Specialist Call Center
- Springfield, VA
- 9 days ago
- Springfield, VA
- 9 days ago
For U.S. hires : WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits....
POSITION SUMMARY: The Call Center Representative is responsible for telephone inquiries/requests and data entry related to the calls within the assigned area....
We are looking for someone with: A High School Diploma or equivalent is preferred. 1+ year call center experience OR 2+ years general work experience required....
Remote WorkClient Relations Specialist Job Description: We are seeking a dedicated and personable Client Relations Specialist to join our team in Virginia. In this role, you will be the primary point of...
The Role Join our team of Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity...
The Military Affairs Contact Center Agent I performs duties that involve counseling students on benefit eligibility and steps to initiate funding to continue in their educational journey,...
SUMMARY: National Capital Treatment & Recovery, formerly Phoenix House in Arlington, VA is a nonprofit substance abuse treatment program. We are hiring a Full-Time Welcome Center Specialist. This...
The Financial Aid Contact Center (FACC) Agent I is responsible and accountable to the Supervisor - FACC. The mission of the FACC Agent I is to efficiently and accurately process inbound and...
Job Title: Call Center Specialist (Dispatching) Location: Dulles, VA Shifts Available: 1st Shift: 8:00 AM 5:00 PM 2nd Shift: 2:00 PM 10:30 PM Schedule Options: SundayThursday or TuesdaySaturday...
Bilingual (Spanish) Contact Center Agent - Junior (Tier 1)
- Vienna, VA
- 22 days ago
- Vienna, VA
- 22 days ago
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k)....
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k)....
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Virginia
Highest Education Level
Call Center Representatives in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Documentation
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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