Call Center Representative Jobs in Virginia
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Prior call center experience, preferably a minimum of 3 years. Working knowledge of call center practices and technology. Polished verbal communication and interpersonal skills....
center experience, prefer a minimum of 3 years prior experience in a call center environment • Working knowledge of call center practices and technology • Polished verbal communication skills • Interpersonal...
Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a...
ADP is hiring a Client Support Specialist - Dec 2024 / May 2025 Grads. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join...
Call Center Specialist - (Energy/Utilities)
- Colonial Heights, VA
- 3 days ago
- Colonial Heights, VA
- 3 days ago
center experience, prefer a minimum of 3 years prior experience in call center environment Working knowledge of call center practices and technology Polished verbal communication skills Interpersonal...
PRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting...
The Contact Center Agent is responsible and accountable to the Supervisor. The mission of the Agent is to efficiently and accurately process inbound and proactive outbound phone calls, chats, and...
Benefits: 401(k) Dental insurance Health insurance Vision insurance Medical Call Center Representative for our busy ENT Practice- CALL CENTER LOCATED IN VIRGINIA BEACH THIS IS AN IN PERSON POSITION-...
Join UpSwell Marketing A Best & Brightest Company to Work For (3 years running) and an Inc. 5000 Fastest-Growing Company! At UpSwell Marketing, we help businesses grow through data-driven direct...
Client Relations Specialist ASG National Richmond, CA, US Hace 15 horas Quick Tipo de contrato A tiempo completo Quick Descripcion del trabajo Looking for a sales career where you control your...
Remote WorkAbout Us: Sundance Lawn & Landscape we specialize in providing top tier landscaping commercial grounds maintenance services in the Northern Virginia area. Our locally owned company values quality,...
ADP is hiring a Technical Support Analyst. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with...
Work at Home Contact Center Agent (Full-Time & Part-Time) (VA)
- Virginia Beach, VA
- 7 days ago
- Virginia Beach, VA
- 7 days ago
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Full Time Call Center Agent - Virginia Beach
- Virginia Beach, VA
- 7 days ago
- Virginia Beach, VA
- 7 days ago
Full Time Call Center Agent - Virginia Beach 555 Bendix Rd, Virginia Beach, VA, USA 19.00-21.00 per hour Hourly Full Time 401k, Dental Insurance, Health Insurance, Vision Insurance, Paid Time Off...
Company Overview Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clinical...
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Virginia
Highest Education Level
Call Center Representatives in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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