Customer Service Analyst Jobs in Virginia
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Company: SAIC Location: Arlington, VA Career Level: Associate Industries: Technology, Software, IT, Electronics Description Description Introduction Make a difference for national security by...
Customer Support Analyst - $28/hr-$32/hr - Arlington VA
- Arlington, VA
- 22 days ago
- Arlington, VA
- 22 days ago
Our client, a healthcare technology company, is seeking a temporary Associate Customer Support Analyst to join their team! About the Job: Respond to customer support inquiries via phone and email,...
You know that true progress is made at the intersection of business and tech, and as an IT Business Analyst, you can develop your skills in both. Here, youll have the chance to work with an Agile...
MISS: IT Customer Support Analyst (Contingency Hire)
- Chantilly, VA
- 27 days ago
- Chantilly, VA
- 27 days ago
Title: MISS: IT Customer Support Analyst (Contingency Hire) Belong, Connect, Grow, with KBR! Program Summary The MISS program is a comprehensive initiative aimed at supporting the U.S. Department...
6055 - Harrisonburg - 2587 S Main Street, Harrisonburg, Virginia, 22801 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Virginia
Highest Education Level
Customer Service Analysts in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Help Desk Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Order Processing
- Client Services
- Printing
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Reimbursement
- Technical Support
- Scanning
- Energetic
- Administrative Skills
- Billing
- Retail
- Finance
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Implementation
- Punctual
- Auditing
- Investigation
- Flexibility
- Mentoring
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Inventory Management
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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