Customer Service Manager Jobs in Virginia
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Category/Area of Expertise: Retail Operations Job Requisition: 441837 Address: USA-VA-Woodbridge-5592 Staples Mill Plaza Store Code: Store 01572 FRONT END (7226461) Food Lion has been providing an...
About YWCA South Hampton Roads YWCA South Hampton Roads (YWCA SHR) is the oldest and largest multicultural womens organization in the world. YWCA SHR is dedicated to the fullness of its mission to...
Looking for an opportunity to make an impact? Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
BAYADA Home Health Care is currently seeking a Client Services Manager to join our Falls Church, VA M edicare certified Home Health Office. If you are looking for an exciting career opportunity in...
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Overview Under the direction of the Customer Service Manager, supports the commercial services division to coordinate, track, enter, and manage various activities for business clients, industrial facilities...
Passionate Customer Service Professional Needed. Must Love Pets. Banfield Pet Hospital Chesterfield at Carmia Way Job Description Client Service Coordinator needed for Banfield Pet Hospital in...
Category/Area of Expertise: Retail Operations Job Requisition: 441290 Address: USA-VA-Ruckersville-136 Cedar Grove Rd Store Code: Store 00940 Front End (7217081) Food Lion has been providing an...
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Suffolk, VA
- 5 days ago
- Suffolk, VA
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Virginia
Highest Education Level
Customer Service Managers in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Closing
- Strategy Development
- Customer Relations
- Friendliness
- Telephone Skills
- Account Management
- Retail
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Spanish
- Inventory Management
- English
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »