Customer Service Manager Jobs in Virginia
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
In PersonIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeCategory/Area of Expertise: Retail Operations Job Requisition: 505313 Address: USA-VA-Stanley-558 West Main St Store Code: Store 01448 Front End (7224063) Food Lion has been providing an easy,...
In PersonWant to make a meaningful difference in peoples lives while earning a competitive salary? At Jushi Holdings Inc. ) ( CSE: JUSH ) ( OTCQX: JUSHF ), we are shaping the future of the cannabis...
In PersonDirector Client Services Workers Compensation
- Sedgwick
- Richmond, VA
- 14 hours ago
- Richmond, VA
- 14 hours ago
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
In PersonAirport Ramp/Customer Service Supervisor - ROA
- Unifi Aviation, LLC
- Roanoke, VA
- 19 hours ago
- Roanoke, VA
- 19 hours ago
General information Job Title Airport Ramp/Customer Service Supervisor - ROA Date Tuesday, April 7, 2026 Entity Unifi Aviation, LLC State Virginia City Roanoke Base Pay Rate: $ 19.00 Full/Part...
In Person- BJ's Wholesale Club
- Fredericksburg, VA
- 19 hours ago
- Fredericksburg, VA
- 19 hours ago
A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In PersonStore - DC-WOODBRIDGE, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonTitle: Customer Care Coordinator 1 Duration: 6 Months Shift: Monday-Friday 8:30am-5pm and every other weekend Training schedule: Monday-Friday 8am-4:30pm for the first 3 weeks The Customer Care...
In PersonSenior Manager, Customer Service
- ZIM Integrated Shipping Services Ltd.
- Virginia Beach, VA
- 1 day ago
- Virginia Beach, VA
- 1 day ago
Main Purpose of the Role: To manage the activities of the Customer Service Sr Manager is to optimize resources, and drive processes that influence the customer experience in line with the...
In PersonWe can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the...
In PersonCustomer Experience Manager-8037 Manassas, VA
- Five Below, Inc.
- Manassas, VA
- 1 day ago
- Manassas, VA
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Animal Wellness Center
- Charlottesville, VA
- 2 days ago
- Charlottesville, VA
- 2 days ago
Veterinary CSR Supervisor Department: Receptionists Employment Type: Full Time Location: Charlottesville, Virginia Compensation: $27.00 - $30.00 / hour Description Virginia Veterinary Specialists...
In PersonFT Assistant Manager Customer Service
- Food Lion
- Gordonsville, VA
- 2 days ago
- Gordonsville, VA
- 2 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 504690 Address: USA-VA-Gordonsville-408 Gordon Ave Store Code: Store 01298 Front End (7221282) Food Lion has been providing an easy,...
In PersonCustomer Experience Manager- 8158, King George, VA
- Five Below
- King George, VA
- 2 days ago
- King George, VA
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonDemographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Virginia
Highest Education Level
Customer Service Managers in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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