Customer Service Manager Jobs in Virginia
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Services Manager Chesapeake, VA SPAR Group A Global Leader in Retail & Consumer Solutions SPAR Group is seeking a Client Services Manager to join our on-site team in Chesapeake, VA. In this...
Store - DC-STERLING, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Horton, Inc. is currently looking for a Customer Service Manager for their Warranty Department....
Assistant Director, Test Administration / Customer Service Manager
- Reston, VA
- 3 days ago
- Reston, VA
- 3 days ago
Assistant Director, Test Administration / Customer Service Manager#25-68037 $28.50-$30.21 per hour Reston, VA Fully Remote Job Description Position Title: Assistant Director, Test Administration Location...
Remote WorkIndustry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Category/Area of Expertise: Retail Operations Job Requisition: 449446 Address: USA-VA-Newport News-12917 Jefferson Ave Store Code: Store 00597 FRONT END (7212813) Food Lion has been providing an...
service management and able to partner cross-functionally Ability to manage end to end initiatives through challenging deadlines Excellent organizational and project management skills, including the...
At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service...
Remote WorkCLIENT SERVICE COORDINATOR A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets...
Store - VA BCH-RED MILLS, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Arconic is currently in search of a Project Manager Customer Service to join our Kawneer team based in Harrisonburg, VA. At Arconic, we take pride in our work and our innovative products and...
service management and able to partner cross-functionally Ability to manage end to end initiatives through challenging deadlines Excellent organizational and project management skills, including the...
Category/Area of Expertise: Retail Operations Job Requisition: 448977 Address: USA-VA-Salem-28 Wildwood Road Store Code: Store 00365 Front End (7209172) Food Lion has been providing an easy, fresh...
Technical Customer Success Manager (Federal Team) Location: Tysons Corner, Virginia (Hybrid Position) Department: Federal Team Customer Success Type: Full-Time Position Summary The Technical...
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Virginia
Highest Education Level
Customer Service Managers in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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