Customer Service Manager Jobs in Virginia
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
- McLean, VA
- 23 hours ago
- McLean, VA
- 23 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an...
Customer Service Manager, Airport Customer Operations
- Washington, VA
- 2 days ago
- Washington, VA
- 2 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Store - LYNCHBURG, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
As the Customer Service Manager, you will be responsible for providing customer service support, scheduling, processing requests, and assistance with Government conferences....
Sr. Customer Experience Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to...
Store - DC-ARCOLA/DULLES, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Technical Account Manager - Ansible Automation Platform
- Richmond, VA
- 4 days ago
- Richmond, VA
- 4 days ago
About The Job Red Hat's Technical Services team is looking for an enterprise-level engineer with a background in enterprise automation technologies to join us remotely in the Southeastern U.S. In...
Remote WorkTechnical Account Manager - OpenShift Container Platform
- Richmond, VA
- 4 days ago
- Richmond, VA
- 4 days ago
About The Job Red Hat's Technical Services team is looking for an enterprise-level engineer to join us remotely as an OpenShift Technical Account Manager (TAM) in the Southeastern U.S. In this...
Remote WorkCustomer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Arlington, VA
- 5 days ago
- Arlington, VA
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Virginia Beach, VA
- 5 days ago
- Virginia Beach, VA
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Relations Manager - Koons Tysons Chevrolet Buick GMC
- Tysons, VA
- 5 days ago
- Tysons, VA
- 5 days ago
Customer Relations Manager - Koons Tysons Chevrolet Buick GMC Tysons, VA, USA Req #6599 Thursday, March 20, 2025 About Asbury Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG)...
About The Role: It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible...
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Virginia
Highest Education Level
Customer Service Managers in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Cash Management
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Retail
- Salesforce
- Friendliness
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Account Management
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Events
- Documentation
- Spanish
- Multitasking
- Coaching
- Collaboration
- Sales
- Reporting
- Team Building
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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