Customer Service Manager Jobs in Virginia Beach, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Services Manager Chesapeake, VA
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 7 days ago
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 7 days ago
Client Services Manager Chesapeake, VA SPAR Group A Global Leader in Retail & Consumer Solutions SPAR Group is seeking a Client Services Manager to join our on-site team in Chesapeake, VA. In this...
Store - VA BCH-RED MILLS, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
FT Assistant Manager Customer Service
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 8 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 8 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 448769 Address: USA-VA-Norfolk-4253 East Little Creek Rd Store Code: Store 01658 Front End (7228055) Food Lion has been providing an...
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Category/Area of Expertise: Retail OperationsJob Requisition: 398260 Address: USA-VA-Virginia Beach-4848 Va Beach Blvd Store Code: Store 00172 Managers (2717874) Food Lion has been providing an...
Hiring Customer Service Professionals for September Start
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 11 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 11 days ago
ADP is hiring Associate Client Support Consultants. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Work From Home - Customer Service Coordinator - Estates
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 11 days ago
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 11 days ago
center experience At least 1 year of experience using Google Suite or Microsoft Office Preferred Qualifications: At least 3 years of customer service or call center experience At least 6 months of...
Remote WorkCustomer Service Administrator 2
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 12 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 12 days ago
As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions...
Client Service Manager I Client Service Manager I
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 12 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 12 days ago
Client Service Manager I ADP 4.4 ( ) Norfolk, VA Why you should apply for a job to ADP : Ranked as one of the 4.4/5 in overall job satisfaction 4.5/5 in supportive management 91% say women are...
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 14 days ago
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 14 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. ESSENTIAL RESPONSIBILITIES...
- Virginia Beach, VA (3 miles from Virginia Beach, VA)
- 16 days ago
- Virginia Beach, VA (3 miles from Virginia Beach, VA)
- 16 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Portsmouth, VA (21 miles from Virginia Beach, VA)
- 18 days ago
- Portsmouth, VA (21 miles from Virginia Beach, VA)
- 18 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
MANAGER, CUSTOMER RELATIONS & LOYALTY (2500028H) Job Description MANAGER, CUSTOMER RELATIONS & LOYALTY Job Number: 2500028H Primary Location: United States-Virginia-Virginia Beach Organization:...
Client Service Manager (Wastewater, Water)
- Virginia Beach, VA
- 29 days ago
- Virginia Beach, VA
- 29 days ago
Brown and Caldwell (BC) has an opportunity for an experienced Project Manager / Client Service Manager with strong project and client management and municipal water and wastewater design to join...
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 30+ days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 30+ days ago
Become part of the excitement. As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its...
Demographic Data for Virginia Beach, VA
Moving to Virginia Beach, VA? Find some basic demographic data about Virginia Beach, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Virginia Beach, VA
Highest Education Level
Customer Service Managers in Virginia Beach, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »