Call Center Representative Jobs in Virginia Beach, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 1 day ago
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 1 day ago
Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a...
Client Support Specialist - Dec 2024 / May 2025 Grads
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 3 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 3 days ago
ADP is hiring a Client Support Specialist - Dec 2024 / May 2025 Grads. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join...
Medical Call Center Representative
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 3 days ago
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 3 days ago
Benefits: 401(k) Dental insurance Health insurance Vision insurance Medical Call Center Representative for our busy ENT Practice- CALL CENTER LOCATED IN VIRGINIA BEACH THIS IS AN IN PERSON POSITION-...
Client Support Specialist (Bilingual English/Spanish)
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 6 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 6 days ago
ADP is hiring a Technical Support Analyst. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with...
Work at Home Contact Center Agent (Full-Time & Part-Time) (VA)
- Virginia Beach, VA
- 7 days ago
- Virginia Beach, VA
- 7 days ago
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Full Time Call Center Agent - Virginia Beach
- Virginia Beach, VA
- 7 days ago
- Virginia Beach, VA
- 7 days ago
Full Time Call Center Agent - Virginia Beach 555 Bendix Rd, Virginia Beach, VA, USA 19.00-21.00 per hour Hourly Full Time 401k, Dental Insurance, Health Insurance, Vision Insurance, Paid Time Off...
Company Overview Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clinical...
We are hiring Remote Call Center Representatives to join our customer support team....
Remote WorkWe are hiring Remote Call Center Representatives to join our customer support team....
Remote WorkRemote Call Center Customer Service Representative
- Virginia Beach, VA
- 26 days ago
- Virginia Beach, VA
- 26 days ago
LOCATION Remote Work-at-Home JOB TYPE Full-Time & Part-Time POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet...
Remote WorkRemote Call Center Customer Service Representative
- Virginia Beach, VA
- 26 days ago
- Virginia Beach, VA
- 26 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Remote WorkTemporary Hurricane Contact Center Agent
- Virginia Beach, VA
- 27 days ago
- Virginia Beach, VA
- 27 days ago
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Entry-Level Political Call Center Representative (Republican)
- Virginia Beach, VA
- 30+ days ago
- Virginia Beach, VA
- 30+ days ago
We are looking for call center representatives to support our "Get Out the Vote" initiative....
Licensed Life and Health Call Center Representative
- Virginia Beach, VA
- 45+ days ago
- Virginia Beach, VA
- 45+ days ago
center experience is preferred....
Remote Contact Center Representative
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 45+ days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 45+ days ago
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkDemographic Data for Virginia Beach, VA
Moving to Virginia Beach, VA? Find some basic demographic data about Virginia Beach, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Virginia Beach, VA
Highest Education Level
Call Center Representatives in Virginia Beach, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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