Customer Service Manager Jobs in Norfolk, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Director Client Services Workers Compensation
- Sedgwick
- Norfolk, VA
- 19 hours ago
- Norfolk, VA
- 19 hours ago
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
In PersonSenior Manager, Customer Service
- ZIM Integrated Shipping Services Ltd.
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 2 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 2 days ago
Main Purpose of the Role: To manage the activities of the Customer Service Sr Manager is to optimize resources, and drive processes that influence the customer experience in line with the...
In PersonFT Assistant Manager Customer Service
- Food Lion
- Chesapeake, VA (7 miles from Norfolk, VA)
- 4 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 4 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 504282 Address: USA-VA-Chesapeake-2544 Bainbridge Blvd Store Code: Store 01591 Front End (7226989) Food Lion has been providing an...
In PersonDepartment: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and...
In PersonFive years customer service management or municipal operations management experience. Preferred Experience: Strong communication, leadership, and organizational skills....
In PersonFT Manager Customer Service (H)
- Food Lion
- Portsmouth, VA (5 miles from Norfolk, VA)
- 11 days ago
- Portsmouth, VA (5 miles from Norfolk, VA)
- 11 days ago
Search for more jobs FT Manager Customer Service (H) Posting Date: 09/01/2025 Portsmouth, VA APPLY NOW Category/Area of Expertise: Retail Operations Job Requisition: 363173 Address:...
In Person- AvalonBay Communities
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 22 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 22 days ago
Overview AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets,...
In Person- Whole Foods Market
- Newport News, VA (17 miles from Norfolk, VA)
- 22 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 22 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonWork from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections
- Capital One
- Chesapeake, VA (7 miles from Norfolk, VA)
- 26 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 26 days ago
Fluent in Spanish and English Preferred Qualifications: At least 4 years of customer service or call center experience At least 1 year experience working in the financial industry At least 1 year of...
Remote- Wawa
- Yorktown, VA (20 miles from Norfolk, VA)
- 28 days ago
- Yorktown, VA (20 miles from Norfolk, VA)
- 28 days ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
In PersonCustomer Care Coordinator - Delivery Scheduling I
- United Seating & Mobility
- Chesapeake, VA (7 miles from Norfolk, VA)
- 30+ days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 30+ days ago
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically...
In PersonManager Customer Service - Partner Services
- AvalonBay Communities
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 45+ days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 45+ days ago
The Role The Role The Partner Services Customer Service Manager is responsible for ensuring that the customer service team supporting our Partner Services clients meets all operational and administrative...
Hybrid. Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the...
In Person- Michaels Stores
- Suffolk, VA (15 miles from Norfolk, VA)
- 60+ days ago
- Suffolk, VA (15 miles from Norfolk, VA)
- 60+ days ago
Store - VA BCH-SUFFOLK, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person- GO Car Wash
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 90+ days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 90+ days ago
TEXT "GOMILES" to ... to APPLY! GO Car Wash is one of the fastest-growing car wash operators in the United States, with locations across multiple states. And we keep adding more sites! At GO Car...
In PersonDemographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Norfolk, VA
Highest Education Level
Customer Service Managers in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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