Customer Service Manager Jobs in Norfolk, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Services Manager Chesapeake, VA
- Chesapeake, VA (7 miles from Norfolk, VA)
- 7 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 7 days ago
Client Services Manager Chesapeake, VA SPAR Group A Global Leader in Retail & Consumer Solutions SPAR Group is seeking a Client Services Manager to join our on-site team in Chesapeake, VA. In this...
FT Manager Customer Service (H)
- Newport News, VA (17 miles from Norfolk, VA)
- 2 hours ago
- Newport News, VA (17 miles from Norfolk, VA)
- 2 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 450254 Address: USA-VA-Newport News-41 Hidden Blvd Store Code: Store 00227 Front End (7207650) Food Lion has been providing an easy,...
FT Assistant Manager Customer Service
- Newport News, VA (17 miles from Norfolk, VA)
- 5 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 5 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 449446 Address: USA-VA-Newport News-12917 Jefferson Ave Store Code: Store 00597 FRONT END (7212813) Food Lion has been providing an...
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 6 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 6 days ago
Store - VA BCH-RED MILLS, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Full-Time Customer Service Supervisor
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 8 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 8 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
- Newport News, VA (17 miles from Norfolk, VA)
- 10 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 10 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Hiring Customer Service Professionals for September Start
- Norfolk, VA
- 11 days ago
- Norfolk, VA
- 11 days ago
ADP is hiring Associate Client Support Consultants. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Work From Home - Customer Service Coordinator - Estates
- Chesapeake, VA (7 miles from Norfolk, VA)
- 11 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 11 days ago
center experience At least 1 year of experience using Google Suite or Microsoft Office Preferred Qualifications: At least 3 years of customer service or call center experience At least 6 months of...
Remote WorkAs a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions...
Client Service Manager I ADP 4.4 ( ) Norfolk, VA Why you should apply for a job to ADP : Ranked as one of the 4.4/5 in overall job satisfaction 4.5/5 in supportive management 91% say women are...
- Chesapeake, VA (7 miles from Norfolk, VA)
- 14 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 14 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. ESSENTIAL RESPONSIBILITIES...
Temporary Customer service manager
- Suffolk, VA (15 miles from Norfolk, VA)
- 15 days ago
- Suffolk, VA (15 miles from Norfolk, VA)
- 15 days ago
Temporary Customer service manager Michaels Stores - 3.4 Suffolk, VA Job Details Part-time Estimated: $28.2K - $39.1K a year 22 hours ago Benefits Health insurance Dental insurance Tuition reimbursement...
- Newport News, VA (17 miles from Norfolk, VA)
- 17 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 17 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Portsmouth, VA (5 miles from Norfolk, VA)
- 18 days ago
- Portsmouth, VA (5 miles from Norfolk, VA)
- 18 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
- Newport News, VA (17 miles from Norfolk, VA)
- 23 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 23 days ago
Overview Nippon Express Company, Ltd. (NX) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities...
Demographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Norfolk, VA
Highest Education Level
Customer Service Managers in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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