Customer Service Representative Jobs in Norfolk, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative Virginia Beach, VA Salary: $20.65 - $25.81 per hour / $41,609.75 - $52,007.15 annually *pay is commensurate to experience* When you grow, GEICO grows....
In PersonCustomer Service Representative (CSR)
- MSI
- Suffolk, VA (15 miles from Norfolk, VA)
- 14 hours ago
- Suffolk, VA (15 miles from Norfolk, VA)
- 14 hours ago
Summary: The Customer Service Representative (CSR) is an on-site role responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions....
In PersonAs a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a...
In PersonPharmacy Customer Service Assoc. Cert
- Walgreens
- Chesapeake, VA (7 miles from Norfolk, VA)
- 14 hours ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 14 hours ago
Job Objectives Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient...
In PersonFull Time, Fully Flexible, Customer care assistant
- McDonald's UK
- Norfolk, VA
- 1 day ago
- Norfolk, VA
- 1 day ago
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by...
In Person Full TimeAnticipated End Date: 2026-06-12 Position Title: Customer Care Representative I Job Description: Customer Care Representative I Location: This role enables associates to work virtually full-time,...
In PersonShipping and Receiving Customer Service Rep
- People Technology And Processes
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
Job DetailsJob Location: Virginia Beach, VA 23459PWS Title: Shipping and Receiving Customer Service Rep Clearance Type: Secret Responsibilities (including but not limited to): Receives material...
In PersonParts and Maintenance Customer Service Representative
- People Technology And Processes
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
Job DetailsJob Location: Virginia Beach, VA 23459PWS Title: Parts and Maintenance Customer Service Representative Clearance Type: Secret Responsibilities (including but not limited to): Assist with...
In PersonHAZMAT Customer Service Representative
- People Technology And Processes
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
Job DetailsJob Location: Virginia Beach, VA 23459PWS Title: Hazmat Customer Service Rep Clearance Type: Secret Responsibilities (including but not limited to): Maintain inventory control,...
In PersonGear Issue Supply Customer Service
- People Technology And Processes
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
Job DetailsJob Location: Virginia Beach, VA 23459PWS Title: Gear Issue Supply Customer Service Clearance Type: Secret Responsibilities (including but not limited to): Maintain inventory control,...
In PersonSPEAR Gear Customer Service Representative
- People Technology And Processes
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
Job DetailsJob Location: Virginia Beach, VA 23459PWS Title: SPEAR Customer Service Representative Clearance Type: Secret Responsibilities (including but not limited to): Process and manage initial load-out...
In PersonCustomer Experience Specialist - 8:15 a.m. - 5:00 p.m. (ET)
- LifeNet Health
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
AT LIFENET HEALTH, YOU ARE THE ADVANTAGE Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth,...
In Person- Mobile Communications America
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Service Specialist in Virginia Beach, VA, to support our fast-growing Voice (MSS)...
In PersonCustomer Service Representative
- U-Haul
- Portsmouth, VA (5 miles from Norfolk, VA)
- 1 day ago
- Portsmouth, VA (5 miles from Norfolk, VA)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In Person- Wawa, Inc.
- Portsmouth, VA (5 miles from Norfolk, VA)
- 1 day ago
- Portsmouth, VA (5 miles from Norfolk, VA)
- 1 day ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
In PersonDemographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Norfolk, VA
Highest Education Level
Customer Service Representatives in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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