Customer Service Representative Jobs in Norfolk, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- Chesapeake, VA (7 miles from Norfolk, VA)
- 30+ days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 30+ days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Associate- Overnight Shift
- Suffolk, VA (15 miles from Norfolk, VA)
- moments ago
- Suffolk, VA (15 miles from Norfolk, VA)
- moments ago
The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas...
Starbucks - Barista/Customer Service Associate $16-$35/hr
- Chesapeake, VA (7 miles from Norfolk, VA)
- moments ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- moments ago
No experience requited, hiring immediately, appy now.This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks...
CUSTOMER SERVICE REPRESENTATIVE (CSR) SALES JOBS Location: Norfolk, VA Please note that the permanent location for this position is 120 Westport Parkway, Suffolk, VA 23434....
Customer Service Associate (Part-Time, Full-Time)
- Newport News, VA (17 miles from Norfolk, VA)
- moments ago
- Newport News, VA (17 miles from Norfolk, VA)
- moments ago
Ace Hardware offers not just a job, but a meaningful and rewarding career! As a Customer Service Associate you will: Tactfully and pleasantly addresses customer issues, look for help before saying...
Restaurant Customer Service Team Member
- Chesapeake, VA (7 miles from Norfolk, VA)
- 3 hours ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 3 hours ago
Pay: $12 to $15/hr + tips Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with...
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 11 hours ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 11 hours ago
Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means...
- Suffolk, VA (15 miles from Norfolk, VA)
- 13 hours ago
- Suffolk, VA (15 miles from Norfolk, VA)
- 13 hours ago
Our client, a leader in logistics and customer service, is seeking a Customer Service Representative to join their team....
Member Service Representative (Full-Time) - Jolliff
- Norfolk, VA
- 23 hours ago
- Norfolk, VA
- 23 hours ago
Member Service Representative (Full-Time) - Jolliff Norfolk, VA, United States (On-site) TRENDING Job Description To provide members and prospective members the full range of products and services...
- Chesapeake, VA (7 miles from Norfolk, VA)
- 1 day ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 1 day ago
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara Health-Patient Accounting, located in Norfolk, VA, is hiring a Customer Service Rep I Work Shift: First Days Scheduled Weekly...
Lowes - Cashier/Customer Service Associate $16-$35/hr
- Chesapeake, VA (7 miles from Norfolk, VA)
- 1 day ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 1 day ago
No experience requited, hiring immediately, appy now.All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our...
Walgreens - Customer Service Associate $16-$35/hr
- Newport News, VA (17 miles from Norfolk, VA)
- 1 day ago
- Newport News, VA (17 miles from Norfolk, VA)
- 1 day ago
No experience requited, hiring immediately, appy now.As a Customer Service Associate, you are the face of Walgreens - the person who helps fulfill our mission of making people's lives a little...
Customer Service Rep(08095) - 33 W Windsor Blvd.
- Windsor, VA (24 miles from Norfolk, VA)
- 1 day ago
- Windsor, VA (24 miles from Norfolk, VA)
- 1 day ago
Company Description Job Description The following is considered minimum expectations in performance while working for Domino's Pizza: Answering the phone or assisting carryout customers in a...
Customer Service Rep(04223) - 540 E. Constance Rd.
- Suffolk, VA (15 miles from Norfolk, VA)
- 1 day ago
- Suffolk, VA (15 miles from Norfolk, VA)
- 1 day ago
Company Description Job Description The following is considered minimum expectations in performance while working for Domino's Pizza: Answering the phone or assisting carryout customers in a...
DMV Customer Service Technician (Part-time/wage) - Smithfield 03282
- Isle of Wight, VA (24 miles from Norfolk, VA)
- 1 day ago
- Isle of Wight, VA (24 miles from Norfolk, VA)
- 1 day ago
Title: DMV Customer Service Technician (Part-time/wage) - Smithfield 03282 State Role Title: Admin and Office Spec III Hiring Range: $19.72 Pay Band: 3 Agency: Department of Motor Vehicles...
Demographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Norfolk, VA
Highest Education Level
Customer Service Representatives in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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