Customer Service Representative Jobs in Norfolk, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service - Self Storage Manager
- Virginia Beach, VA (16 miles from Norfolk, VA)
- moments ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- moments ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $14.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
Customer Service Representative I
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 7 hours ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 7 hours ago
City/State Virginia Beach, VA Work Shift Swing Shift Overview: Overview Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members...
- Virginia Beach, VA (10 miles from Norfolk, VA)
- 7 hours ago
- Virginia Beach, VA (10 miles from Norfolk, VA)
- 7 hours ago
As a Customer Service Associate (CSA) you are the friendly face that puts the Wow in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is...
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 8 hours ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 8 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 264902 Address: USA-VA-Virginia Beach-1615 General Booth Blvd Store Code: Store 02236 Front End (7231772) Food Lion has been...
Customer Service Associate - Temporary
- Suffolk, VA (15 miles from Norfolk, VA)
- 8 hours ago
- Suffolk, VA (15 miles from Norfolk, VA)
- 8 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Dispatcher / Customer Service Day Shift
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 16 hours ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 16 hours ago
HIGH-PERFORMANCE DISPATCHER WANTED! Ready to Command a Fast-Paced Logistics Operation? Starting Pay: $17.00/hr - Jump to $20.00/hr in Just 6 Months! Schedule: 12-Hour Shifts (6 AM - 6 PM) | 2-2-3...
Customer Service Rep(04225) - 1201 London Blvd.
- Portsmouth, VA (5 miles from Norfolk, VA)
- 16 hours ago
- Portsmouth, VA (5 miles from Norfolk, VA)
- 16 hours ago
The following is considered minimum expectations in performance while working for Domino's Pizza: Answering the phone or assisting carryout customers in a polite and courteous manner while being...
Customer Service Rep(04358) - 12840 Jefferson Avenue
- Newport News, VA (17 miles from Norfolk, VA)
- 20 hours ago
- Newport News, VA (17 miles from Norfolk, VA)
- 20 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
- Newport News, VA (17 miles from Norfolk, VA)
- 1 day ago
- Newport News, VA (17 miles from Norfolk, VA)
- 1 day ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a...
Eyewear Customer Service/Sales Advisor
- Newport News, VA (17 miles from Norfolk, VA)
- 1 day ago
- Newport News, VA (17 miles from Norfolk, VA)
- 1 day ago
About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...
- Chesapeake, VA (7 miles from Norfolk, VA)
- 2 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 2 days ago
Overview Kick off your exciting career in Event Security with Allied Universal Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums,...
Benefits Customer Service Representative
- Portsmouth, VA (5 miles from Norfolk, VA)
- 2 days ago
- Portsmouth, VA (5 miles from Norfolk, VA)
- 2 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Customer Service Support Representative
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 3 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 3 days ago
Virginia Beach - Are you known for your positive energy, attention to detail, and knack for solving problems before they happen? A growing, well-established transportation supply company is...
Customer Service Representative
- Chesapeake, VA (7 miles from Norfolk, VA)
- 3 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 3 days ago
Russell's American Mechanical, a NearU Company in Chesapeake, VA i s seeking Customer Service Representatives!...
Demographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Norfolk, VA
Highest Education Level
Customer Service Representatives in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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