Call Center Representative Jobs in Norfolk, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Customer Service Specialist
- MileOne
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 8 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 8 days ago
MileOne is hiring customer service professionals at all levels to join our Director of First Impressions (DFI) and Service Central teams. Our dedicated Directors of First Impressions will be on...
HybridWork at Home Contact Center Agent (Full-Time & Part-Time) (VA)
- MCI Careers
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 9 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 9 days ago
LOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
Remote Full TimeRemote Call Center Customer Service Representative
- MCI Careers
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 11 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 11 days ago
LOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
RemoteOnsite Benefits Call Center Representative
- Conduent Business Services, LLC
- Chesapeake, VA (7 miles from Norfolk, VA)
- 21 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 21 days ago
Benefits Call Center Representative Onsite in Chesapeake, VA Excellent benefits and team atmosphere Pay: $17/hour About the Role: As a Benefits Call Center Representative, you'll support customers by...
In PersonEntry-Level Political Call Center Representative (Republican)
- MCI Careers
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 26 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 26 days ago
We are looking for Call Center Representatives to support our "Get Out the Vote" initiative....
RemoteRetirement Benefits Call Center Representative
- Conduent Incorporated
- Chesapeake, VA (7 miles from Norfolk, VA)
- 27 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 27 days ago
To be successful in this role, you should have: Previous customer service and call center experience Pension or retirement benefits experience preferred Strong communication and active listening skills...
In PersonRemote Call Center Representative
- MCI Military Recruitment
- Hampton, VA (14 miles from Norfolk, VA)
- 30+ days ago
- Hampton, VA (14 miles from Norfolk, VA)
- 30+ days ago
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote- Renewal by Andersen
- Chesapeake, VA (7 miles from Norfolk, VA)
- 30+ days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 30+ days ago
Job Details Are you looking for a new career opportunity? Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and...
In PersonRemote Call Center Representative
- MCI Careers
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 30+ days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 30+ days ago
We are hiring Remote Call Center Representatives to join our customer support team....
RemoteHurricane Relief Call Center Representative
- MCI Careers
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 30+ days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 30+ days ago
LOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
RemoteDisaster Relief Call Center Representative
- MCI Careers
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 30+ days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 30+ days ago
LOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
RemoteTemporary Hurricane Contact Center Agent
- MCI Careers
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 45+ days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 45+ days ago
LOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
Remote TemporaryRemote Call Center Representative
- TEKsystems
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 45+ days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 45+ days ago
Account Services Representative: Start date: 5/26 Training schedule: 8:00am-4:30pm (Mon-Friday) Normal schedule after training: FLEX schedule (candidates can be scheduled between 12:30pm-2:30pm...
Hybrid- TEKsystems
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 45+ days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 45+ days ago
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In PersonClient Support Specialist - Greater Richmond, VA Area (REMOTE)
- Fidelity Investments
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 45+ days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonDemographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Norfolk, VA
Highest Education Level
Call Center Representatives in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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