Customer Service Manager Jobs in Newport News, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Category/Area of Expertise: Retail Operations Job Requisition: 450254 Address: USA-VA-Newport News-41 Hidden Blvd Store Code: Store 00227 Front End (7207650) Food Lion has been providing an easy,...
Category/Area of Expertise: Retail Operations Job Requisition: 449446 Address: USA-VA-Newport News-12917 Jefferson Ave Store Code: Store 00597 FRONT END (7212813) Food Lion has been providing an...
- Williamsburg, VA (18 miles from Newport News, VA)
- 8 days ago
- Williamsburg, VA (18 miles from Newport News, VA)
- 8 days ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
Client Services Manager, Home Health
- Yorktown, VA (13 miles from Newport News, VA)
- 8 days ago
- Yorktown, VA (13 miles from Newport News, VA)
- 8 days ago
BAYADA Home Health Care is currently seeking a Client Services Manager to join our Yorktown, VA M edicare certified Home Health Senior Living Office. If you are looking for an exciting career...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Hiring Customer Service Professionals for September Start
- Norfolk, VA (17 miles from Newport News, VA)
- 11 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 11 days ago
ADP is hiring Associate Client Support Consultants. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Customer Service Administrator 2
- Norfolk, VA (17 miles from Newport News, VA)
- 12 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 12 days ago
As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions...
Client Service Manager I Client Service Manager I
- Norfolk, VA (17 miles from Newport News, VA)
- 12 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 12 days ago
Client Service Manager I ADP 4.4 ( ) Norfolk, VA Why you should apply for a job to ADP : Ranked as one of the 4.4/5 in overall job satisfaction 4.5/5 in supportive management 91% say women are...
- Jamestown, VA (19 miles from Newport News, VA)
- 13 days ago
- Jamestown, VA (19 miles from Newport News, VA)
- 13 days ago
Location: 945 Fairmount Ave. WE Jamestown, NY 14701 Availability Requirement for this role: Morning, afternoon, evening (includes weekends).Shifts end as late as 12:30am Age Requirement: Must be...
Temporary Customer service manager
- Suffolk, VA (12 miles from Newport News, VA)
- 15 days ago
- Suffolk, VA (12 miles from Newport News, VA)
- 15 days ago
Temporary Customer service manager Michaels Stores - 3.4 Suffolk, VA Job Details Part-time Estimated: $28.2K - $39.1K a year 22 hours ago Benefits Health insurance Dental insurance Tuition reimbursement...
- Newport News, VA
- 17 days ago
- Newport News, VA
- 17 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
PT Customer Experience Manager
- Williamsburg, VA (19 miles from Newport News, VA)
- 21 days ago
- Williamsburg, VA (19 miles from Newport News, VA)
- 21 days ago
Store - VA BCH-WILLIAMSBURG, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Overview Nippon Express Company, Ltd. (NX) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities...
- Norfolk, VA (17 miles from Newport News, VA)
- 30+ days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 30+ days ago
Become part of the excitement. As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its...
Store - VA BCH-NEWPORT NEWS, VADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Newport News, VA
Moving to Newport News, VA? Find some basic demographic data about Newport News, VA below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Newport News, VA
Highest Education Level
Customer Service Managers in Newport News, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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