Call Center Representative Jobs in Newport News, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Support Specialist - Dec 2024 / May 2025 Grads
- Norfolk, VA (17 miles from Newport News, VA)
- 4 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 4 days ago
ADP is hiring a Client Support Specialist - Dec 2024 / May 2025 Grads. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join...
Client Support Specialist (Bilingual English/Spanish)
- Norfolk, VA (17 miles from Newport News, VA)
- 7 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 7 days ago
ADP is hiring a Technical Support Analyst. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with...
Remote Call Center Representative
- Hampton, VA (3 miles from Newport News, VA)
- 45+ days ago
- Hampton, VA (3 miles from Newport News, VA)
- 45+ days ago
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkRemote Contact Center Representative
- Norfolk, VA (17 miles from Newport News, VA)
- 45+ days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 45+ days ago
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkWork-at-Home Call Center Agent
- Hampton, VA (3 miles from Newport News, VA)
- 45+ days ago
- Hampton, VA (3 miles from Newport News, VA)
- 45+ days ago
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Client Relations Specialist - Bookkeeping
- Norfolk, VA (17 miles from Newport News, VA)
- 45+ days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 45+ days ago
Client Relations Specialist - Bookkeeping RemoteBookkeeping & Tax ServicesFull time Norfolk, Virginia, United States Description This is a fully and permanently remote work from home opportunity...
Remote WorkClient Support Specialist - Payroll
- Norfolk, VA (17 miles from Newport News, VA)
- 60+ days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 60+ days ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Demographic Data for Newport News, VA
Moving to Newport News, VA? Find some basic demographic data about Newport News, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Newport News, VA
Highest Education Level
Call Center Representatives in Newport News, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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