Customer Service Representative Jobs in Newport News, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep(06036) - 1933 South Church St.
- Smithfield, VA (10 miles from Newport News, VA)
- 2 hours ago
- Smithfield, VA (10 miles from Newport News, VA)
- 2 hours ago
Company Description Job Description The following is considered minimum expectations in performance while working for Domino's Pizza: Answering the phone or assisting carryout customers in a...
Client Service Representative - Floater (Newport News Branch)
- Newport News, VA
- 2 hours ago
- Newport News, VA
- 2 hours ago
The position is an all-encompassing role which requires the teammate to deliver best in class client experience, sales/service solutions, as well as handle teller transactions. The Client Services...
Customer Service Associate - Temporary
- Suffolk, VA (12 miles from Newport News, VA)
- 16 hours ago
- Suffolk, VA (12 miles from Newport News, VA)
- 16 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Rep(04225) - 1201 London Blvd.
- Portsmouth, VA (17 miles from Newport News, VA)
- 1 day ago
- Portsmouth, VA (17 miles from Newport News, VA)
- 1 day ago
The following is considered minimum expectations in performance while working for Domino's Pizza: Answering the phone or assisting carryout customers in a polite and courteous manner while being...
Customer Service Rep(04358) - 12840 Jefferson Avenue
- Newport News, VA
- 1 day ago
- Newport News, VA
- 1 day ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Pharmacy Customer Service Associate
- Yorktown, VA (13 miles from Newport News, VA)
- 1 day ago
- Yorktown, VA (13 miles from Newport News, VA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
- Newport News, VA
- 1 day ago
- Newport News, VA
- 1 day ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Part Time Customer Service Clerk
- Norfolk, VA (17 miles from Newport News, VA)
- 1 day ago
- Norfolk, VA (17 miles from Newport News, VA)
- 1 day ago
This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a...
Customer Service Rep(04320) - 455 D Merrimac Trail
- Williamsburg, VA (19 miles from Newport News, VA)
- 2 days ago
- Williamsburg, VA (19 miles from Newport News, VA)
- 2 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.DIVERSITYOur mission is to recognize, appreciate...
About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...
Customer Service Rep(04321) - 1220-A Richmond Road
- Williamsburg, VA (19 miles from Newport News, VA)
- 2 days ago
- Williamsburg, VA (19 miles from Newport News, VA)
- 2 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Benefits Customer Service Representative
- Portsmouth, VA (17 miles from Newport News, VA)
- 3 days ago
- Portsmouth, VA (17 miles from Newport News, VA)
- 3 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Customer Account Representative
- Williamsburg, VA (19 miles from Newport News, VA)
- 3 days ago
- Williamsburg, VA (19 miles from Newport News, VA)
- 3 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...
Customer Service Representative
- Norfolk, VA (17 miles from Newport News, VA)
- 3 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 3 days ago
(CCI, COO) Part of the backup organization for the rest of the Customer Service Representatives, to make the whole group organization sustainable....
- Norfolk, VA (17 miles from Newport News, VA)
- 4 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 4 days ago
Starting Hourly Rate: $15.00 USD per hour JOIN TARGET'S TEAM At Target, we believe in creating a welcoming environment where all families can discover the joy of everyday life. As a part of our...
Demographic Data for Newport News, VA
Moving to Newport News, VA? Find some basic demographic data about Newport News, VA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Newport News, VA
Highest Education Level
Customer Service Representatives in Newport News, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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