Customer Service Representative Jobs in Newport News, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
GEICO Customer Service Representative
- GEICO
- Norfolk, VA (17 miles from Newport News, VA)
- 19 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 19 days ago
Customer Service Representative Virginia Beach, VA Salary: $20.65 - $25.81 per hour / $41,609.75 - $52,007.15 annually *pay is commensurate to experience* When you grow, GEICO grows....
In PersonCustomer Service Representative (CSR)
- MSI
- Suffolk, VA (12 miles from Newport News, VA)
- 15 hours ago
- Suffolk, VA (12 miles from Newport News, VA)
- 15 hours ago
Summary: The Customer Service Representative (CSR) is an on-site role responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions....
In Person- SpartanNash
- Norfolk, VA (17 miles from Newport News, VA)
- 14 hours ago
- Norfolk, VA (17 miles from Newport News, VA)
- 14 hours ago
As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a...
In PersonFull Time, Fully Flexible, Customer care assistant
- McDonald's UK
- Norfolk, VA (17 miles from Newport News, VA)
- 1 day ago
- Norfolk, VA (17 miles from Newport News, VA)
- 1 day ago
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by...
In Person Full TimeCustomer Care Representative I
- Elevance Health
- Norfolk, VA (17 miles from Newport News, VA)
- 1 day ago
- Norfolk, VA (17 miles from Newport News, VA)
- 1 day ago
Anticipated End Date: 2026-06-12 Position Title: Customer Care Representative I Job Description: Customer Care Representative I Location: This role enables associates to work virtually full-time,...
In PersonCustomer Service Representative
- U-Haul
- Portsmouth, VA (17 miles from Newport News, VA)
- 1 day ago
- Portsmouth, VA (17 miles from Newport News, VA)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In Person- Wawa, Inc.
- Portsmouth, VA (17 miles from Newport News, VA)
- 1 day ago
- Portsmouth, VA (17 miles from Newport News, VA)
- 1 day ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
In PersonRemote Customer Service Representative
- MCI Military Recruitment
- Hampton, VA (3 miles from Newport News, VA)
- 1 day ago
- Hampton, VA (3 miles from Newport News, VA)
- 1 day ago
We are seeking a dedicated and customer-focused Customer Service Representative to join our team....
RemoteCustomer Service Representative (Loan Consultant I)
- Lendmark Financial Services, LLC
- Williamsburg, VA (19 miles from Newport News, VA)
- 2 days ago
- Williamsburg, VA (19 miles from Newport News, VA)
- 2 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
In PersonCustomer Service Representative
- Labor Finders
- Newport News, VA
- 3 days ago
- Newport News, VA
- 3 days ago
Customer service representatives can step into the customers' shoes and advocate for them when necessary....
In Person5110PB2-04 Customer Experience Specialist
- Army and Air Force Exchange Service
- Fort Eustis, VA (7 miles from Newport News, VA)
- 4 days ago
- Fort Eustis, VA (7 miles from Newport News, VA)
- 4 days ago
Job Description Creates an exceptional shopping experience by demonstrating specialty product knowledge, assessing customers' needs by actively listening, and providing solutions to maximize...
In PersonFull Time Customer Service Management
- Harris Teeter
- Norfolk, VA (17 miles from Newport News, VA)
- 5 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 5 days ago
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible with the overall direction, coordination, and...
In Person Full TimeCustomer Service Representative (Loan Consultant I)
- Lendmark
- Williamsburg, VA (19 miles from Newport News, VA)
- 5 days ago
- Williamsburg, VA (19 miles from Newport News, VA)
- 5 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
In PersonDMV Customer Service Technician (Part-time/wage) - Williamsburg 04204
- State of Virginia
- Williamsburg, VA (19 miles from Newport News, VA)
- 7 days ago
- Williamsburg, VA (19 miles from Newport News, VA)
- 7 days ago
Title: DMV Customer Service Technician (Part-time/wage) - Williamsburg 04204 State Role Title: Other Office and Administrative Support Workers Hiring Range: $19.72. Prior relevant DMV work...
In Person Part TimeKing's Lynn-Town Centre, Customer Care Assistant, Evenings/Weekends Part-Time (16-17 /18+12.76PH)
- McDonald's UK
- Norfolk, VA (17 miles from Newport News, VA)
- 7 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 7 days ago
Availability to work shift patterns Afternoons, Evenings and Weekends is essential for this position.McDonald's are one of the most recognised brands in the world, and the backbone of our brand is...
In Person Part TimeDemographic Data for Newport News, VA
Moving to Newport News, VA? Find some basic demographic data about Newport News, VA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Newport News, VA
Highest Education Level
Customer Service Representatives in Newport News, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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