Customer Service Manager Jobs in Manassas, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Coordinator 5202
- Chantilly, VA (8 miles from Manassas, VA)
- 10 hours ago
- Chantilly, VA (8 miles from Manassas, VA)
- 10 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Qualifications Ability to...
Retail Customer Service Supervisor
- Gainesville, VA (8 miles from Manassas, VA)
- 1 day ago
- Gainesville, VA (8 miles from Manassas, VA)
- 1 day ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Springfield, VA (16 miles from Manassas, VA)
- 2 days ago
- Springfield, VA (16 miles from Manassas, VA)
- 2 days ago
The Client Care Manager is responsible for ensuring that our clients are receiving the best possible care. They will develop a Care Plan as part of the initial client intake session and keep it...
- Fairfax, VA (8 miles from Manassas, VA)
- 4 days ago
- Fairfax, VA (8 miles from Manassas, VA)
- 4 days ago
Department: Retail Sales Location: Fairfax, VA Commitment: Part-Time Workplace Type: Onsite Want to make a meaningful difference in people's lives while earning a competitive salary? At Jushi...
- Gainesville, VA (8 miles from Manassas, VA)
- 11 days ago
- Gainesville, VA (8 miles from Manassas, VA)
- 11 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Alexandria, VA (23 miles from Manassas, VA)
- 11 days ago
- Alexandria, VA (23 miles from Manassas, VA)
- 11 days ago
Client Success Manager Job Description We are seeking a highly motivated and experienced Customer Service Manager to lead our customer service team....
- Alexandria, VA (23 miles from Manassas, VA)
- 11 days ago
- Alexandria, VA (23 miles from Manassas, VA)
- 11 days ago
Client Success Manager Job Description We are seeking a highly motivated and experienced Customer Service Manager to lead our customer service team....
- Alexandria, VA (23 miles from Manassas, VA)
- 11 days ago
- Alexandria, VA (23 miles from Manassas, VA)
- 11 days ago
We are hiring a Service Account Manager (SAM) to join our Intellectual Property team. In this role, you will be responsible for developing long-term customer relationships that drive customer...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Client Service Coordinator- Reston 1650
- Reston, VA (15 miles from Manassas, VA)
- 12 days ago
- Reston, VA (15 miles from Manassas, VA)
- 12 days ago
Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior...
Customer Services Manager - TS/SCI Required
- McLean, VA (20 miles from Manassas, VA)
- 13 days ago
- McLean, VA (20 miles from Manassas, VA)
- 13 days ago
As the Customer Service Manager, you will be responsible for providing customer service support, scheduling, processing requests, and assistance with Government conferences....
Director Client Services Project Manager (Government)
- Oakton, VA (12 miles from Manassas, VA)
- 15 days ago
- Oakton, VA (12 miles from Manassas, VA)
- 15 days ago
Job Description: This position requires office presence of a minimum of 3 days per week and is only located in the location(s) posted. No relocation is offered. AT&T Global Public Sector is a...
- Reston, VA (15 miles from Manassas, VA)
- 16 days ago
- Reston, VA (15 miles from Manassas, VA)
- 16 days ago
Customer Experience Manager Babel Street - 3.0 Reston, VA Job Details $60,000 - $70,000 a year 8 hours ago Benefits Paid holidays Health insurance Dental insurance Tuition reimbursement Vision...
- Ashburn, VA (19 miles from Manassas, VA)
- 18 days ago
- Ashburn, VA (19 miles from Manassas, VA)
- 18 days ago
RP is seeking a Customer Service Manager to support the Department of Veterans Affairs (VA)....
FT Manager Customer Service (H)
- Sterling, VA (16 miles from Manassas, VA)
- 19 days ago
- Sterling, VA (16 miles from Manassas, VA)
- 19 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 437516 Address: USA-VA-Sterling-20789 Great Falls Plaza Store Code: Store 01337 FRONT END (7221770) Food Lion has been providing an...
Demographic Data for Manassas, VA
Moving to Manassas, VA? Find some basic demographic data about Manassas, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Manassas, VA
Highest Education Level
Customer Service Managers in Manassas, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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