Customer Service Manager Jobs in Manassas, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
FT Customer Experience Manager
- Sterling, VA (16 miles from Manassas, VA)
- 13 hours ago
- Sterling, VA (16 miles from Manassas, VA)
- 13 hours ago
Store - DC-STERLING, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Tysons, VA (19 miles from Manassas, VA)
- 2 days ago
- Tysons, VA (19 miles from Manassas, VA)
- 2 days ago
Horton, Inc. is currently looking for a Customer Service Manager for their Warranty Department....
Assistant Director, Test Administration / Customer Service Manager
- Reston, VA (15 miles from Manassas, VA)
- 3 days ago
- Reston, VA (15 miles from Manassas, VA)
- 3 days ago
Assistant Director, Test Administration / Customer Service Manager#25-68037 $28.50-$30.21 per hour Reston, VA Fully Remote Job Description Position Title: Assistant Director, Test Administration Location...
Remote WorkClient Success Manager (remote)
- McLean, VA (20 miles from Manassas, VA)
- 5 days ago
- McLean, VA (20 miles from Manassas, VA)
- 5 days ago
At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service...
Remote Work- Gainesville, VA (8 miles from Manassas, VA)
- 7 days ago
- Gainesville, VA (8 miles from Manassas, VA)
- 7 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Client Success Manager (Federal Team)
- McLean, VA (20 miles from Manassas, VA)
- 7 days ago
- McLean, VA (20 miles from Manassas, VA)
- 7 days ago
Technical Customer Success Manager (Federal Team) Location: Tysons Corner, Virginia (Hybrid Position) Department: Federal Team Customer Success Type: Full-Time Position Summary The Technical...
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver...
- Sterling, VA (16 miles from Manassas, VA)
- 8 days ago
- Sterling, VA (16 miles from Manassas, VA)
- 8 days ago
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global...
Senior Regional Client Service Manager
- Reston, VA (15 miles from Manassas, VA)
- 10 days ago
- Reston, VA (15 miles from Manassas, VA)
- 10 days ago
Senior Regional Client Service Manager page is loaded Senior Regional Client Service Manager locations USA - Reston USA - Virtual - Virginia USA - Virtual - Georgia time type Full time posted on...
Oracle Health Federal Customer Service Administrator
- Arlington, VA (22 miles from Manassas, VA)
- 10 days ago
- Arlington, VA (22 miles from Manassas, VA)
- 10 days ago
We're on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare...
Retail Customer Service Supervisor
- Leesburg, VA (20 miles from Manassas, VA)
- 10 days ago
- Leesburg, VA (20 miles from Manassas, VA)
- 10 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Woodbridge, VA (15 miles from Manassas, VA)
- 12 days ago
- Woodbridge, VA (15 miles from Manassas, VA)
- 12 days ago
Department: Retail Sales Location: Woodbridge, VA Commitment: Part-Time Workplace Type: Onsite Want to make a meaningful difference in people's lives while earning a competitive salary? At Jushi...
Client Services Coordinator Client Services Coordinator
- McLean, VA (20 miles from Manassas, VA)
- 12 days ago
- McLean, VA (20 miles from Manassas, VA)
- 12 days ago
Client Services Coordinator CBRE 3.2 ( ) McLean, VA Why you should apply for a job to CBRE : 67% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss...
- Alexandria, VA (23 miles from Manassas, VA)
- 14 days ago
- Alexandria, VA (23 miles from Manassas, VA)
- 14 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
- Arlington, VA (22 miles from Manassas, VA)
- 15 days ago
- Arlington, VA (22 miles from Manassas, VA)
- 15 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Demographic Data for Manassas, VA
Moving to Manassas, VA? Find some basic demographic data about Manassas, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Manassas, VA
Highest Education Level
Customer Service Managers in Manassas, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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