Customer Service Representative Jobs in Manassas, VA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 179 Jobs

Front Desk Team Member

Cherrydale Vet Clinic
Arlington, VA (22 miles from Manassas, VA)
2 days ago

Cherrydale Vet Clinic
Arlington, VA (22 miles from Manassas, VA)
2 days ago

Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...

Front Desk / Customer Service Representative

Ashburn, VA (19 miles from Manassas, VA)
7 hours ago

Ashburn, VA (19 miles from Manassas, VA)
7 hours ago

Front Desk / Customer Service Representative $20/hr. Starting Guarantee Our mission is to deliver the dream of flight!...

Mt. Vernon Member Service Representative I

Alexandria, VA (23 miles from Manassas, VA)
9 hours ago

Alexandria, VA (23 miles from Manassas, VA)
9 hours ago

Why Join Apple? At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people. With 24 branches across Northern...

Part Time Customer Service Delivery Driver- Alexandriay Driver-Alexandria

Alexandria, VA (23 miles from Manassas, VA)
10 hours ago

Alexandria, VA (23 miles from Manassas, VA)
10 hours ago

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and...

Part Time Customer Service Clerk

Falls Church, VA (19 miles from Manassas, VA)
10 hours ago

Falls Church, VA (19 miles from Manassas, VA)
10 hours ago

This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a...

Part-time Branch Member Service Representative

Middleburg, VA (20 miles from Manassas, VA)
13 hours ago

Middleburg, VA (20 miles from Manassas, VA)
13 hours ago

Overview The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of...

Customer Service Agent

Arlington, VA (22 miles from Manassas, VA)
14 hours ago

Arlington, VA (22 miles from Manassas, VA)
14 hours ago

Company Description Job DescriptionReady to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to...

Customer Service Representative

Woodbridge, VA (15 miles from Manassas, VA)
14 hours ago

Woodbridge, VA (15 miles from Manassas, VA)
14 hours ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Associate

Centreville, VA (6 miles from Manassas, VA)
18 hours ago

Centreville, VA (6 miles from Manassas, VA)
18 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Staff Assistant/ Team Lead (In-Store Sales and Customer Service)

Fairfax, VA (8 miles from Manassas, VA)
1 day ago

Fairfax, VA (8 miles from Manassas, VA)
1 day ago

Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail...

Customer Service Outfitter --- Full Time

Gainesville, VA (8 miles from Manassas, VA)
1 day ago

Gainesville, VA (8 miles from Manassas, VA)
1 day ago

POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...

Customer Service Outfitter --- Part Time

Gainesville, VA (8 miles from Manassas, VA)
1 day ago

Gainesville, VA (8 miles from Manassas, VA)
1 day ago

POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...

Pharmacy Customer Service Associate

Lorton, VA (16 miles from Manassas, VA)
1 day ago

Lorton, VA (16 miles from Manassas, VA)
1 day ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Store Customer Service Specialist

Arlington, VA (22 miles from Manassas, VA)
2 days ago

Arlington, VA (22 miles from Manassas, VA)
2 days ago

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...

Gainesville Member Service Representative I (part time)

Gainesville, VA (8 miles from Manassas, VA)
2 days ago

Gainesville, VA (8 miles from Manassas, VA)
2 days ago

At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud...

View all 179 jobs

Demographic Data for Manassas, VA

Moving to Manassas, VA? Find some basic demographic data about Manassas, VA below.

Median Age

Average Household Income

Home Value vs Household Income in Manassas, VA

Local

National

Total Population

161,311

Number of Businesses

4,355

City Size

Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Customer Service Hub

Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Manassas, VA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Manassas, VA offer the following education background

Bachelor's Degree

31.1%

High School or GED

26.9%

Associate's Degree

16.2%

Vocational Degree or Certification

12.9%

Master's Degree

8.0%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

1.0%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Manassas, VA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

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