Call Center Representative Jobs in Manassas, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Fairfax, VA (8 miles from Manassas, VA)
- 8 days ago
- Fairfax, VA (8 miles from Manassas, VA)
- 8 days ago
The Call Center Representative is responsible for handling inbound and outbound calls to assist customers with inquiries, resolve issues, and provide excellent customer service....
Call Center Representative $22/hr-$24/hr
- Arlington, VA (22 miles from Manassas, VA)
- 15 days ago
- Arlington, VA (22 miles from Manassas, VA)
- 15 days ago
The ideal candidate will have previous Salesforce and call center experience, with a preference for healthcare. Are you interested? Apply today!...
Onsite Transportation Monitoring Operator/Call Center
- Fairfax, VA (8 miles from Manassas, VA)
- 30+ days ago
- Fairfax, VA (8 miles from Manassas, VA)
- 30+ days ago
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or...
Member Service Specialist (Call Center)
- Herndon, VA (16 miles from Manassas, VA)
- 60+ days ago
- Herndon, VA (16 miles from Manassas, VA)
- 60+ days ago
center experience Spanish proficiency Additional Compensation Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your...
- Alexandria, VA (23 miles from Manassas, VA)
- 60+ days ago
- Alexandria, VA (23 miles from Manassas, VA)
- 60+ days ago
Physicians & Midwives (P&M) is seeking a full-time Call Center Representative....
Bilingual Outbound Call Center Rep - Remote
- Alexandria, VA (23 miles from Manassas, VA)
- 45+ days ago
- Alexandria, VA (23 miles from Manassas, VA)
- 45+ days ago
We are looking for someone with: A High School Diploma or equivalent is preferred. 1+ year call center experience OR 2+ years general work experience required....
Remote WorkPart-Time Customer Care Associate
- Reston, VA (15 miles from Manassas, VA)
- 60+ days ago
- Reston, VA (15 miles from Manassas, VA)
- 60+ days ago
As a Part-Time Customer Service Associate, your empathy and interpersonal skills will help you provide exceptional customer care to NVR homeowners. Well provide training and resources so you can...
- Reston, VA (15 miles from Manassas, VA)
- 60+ days ago
- Reston, VA (15 miles from Manassas, VA)
- 60+ days ago
Job Type: Full-time Pay: Starting $50,000 per year Core Hours: M-F 8am - 5pm EST As a Customer Care Associate, you will work in a family-style culture that will allow you to be part of a team of...
Demographic Data for Manassas, VA
Moving to Manassas, VA? Find some basic demographic data about Manassas, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Manassas, VA
Highest Education Level
Call Center Representatives in Manassas, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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