Customer Service Manager Jobs in Leesburg, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Coordinator 5202
- Chantilly, VA (14 miles from Leesburg, VA)
- 1 day ago
- Chantilly, VA (14 miles from Leesburg, VA)
- 1 day ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Qualifications Ability to...
Retail Customer Service Supervisor
- Gainesville, VA (16 miles from Leesburg, VA)
- 2 days ago
- Gainesville, VA (16 miles from Leesburg, VA)
- 2 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Rockville, MD (24 miles from Leesburg, VA)
- 4 days ago
- Rockville, MD (24 miles from Leesburg, VA)
- 4 days ago
The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSMs overall responsibility is to build, maintain and grow...
Remote Work- Fairfax, VA (14 miles from Leesburg, VA)
- 5 days ago
- Fairfax, VA (14 miles from Leesburg, VA)
- 5 days ago
Department: Retail Sales Location: Fairfax, VA Commitment: Part-Time Workplace Type: Onsite Want to make a meaningful difference in people's lives while earning a competitive salary? At Jushi...
Client Services Manager, Senior Living
- Montgomry Vlg, MD (23 miles from Leesburg, VA)
- 7 days ago
- Montgomry Vlg, MD (23 miles from Leesburg, VA)
- 7 days ago
BAYADA Home Health Care is currently seeking a Client Services Manager to join our Gaithersburg, MD M edicare certified Home Health Senior Living Office. If you are looking for an exciting career...
- Gainesville, VA (16 miles from Leesburg, VA)
- 12 days ago
- Gainesville, VA (16 miles from Leesburg, VA)
- 12 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Experience Manager - Victorias Secret - Clarksburg Outlets - Clarksburg, MD
- Clarksburg, MD (22 miles from Leesburg, VA)
- 12 days ago
- Clarksburg, MD (22 miles from Leesburg, VA)
- 12 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- Manassas, VA (20 miles from Leesburg, VA)
- 13 days ago
- Manassas, VA (20 miles from Leesburg, VA)
- 13 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Client Service Coordinator- Reston 1650
- Reston, VA (15 miles from Leesburg, VA)
- 13 days ago
- Reston, VA (15 miles from Leesburg, VA)
- 13 days ago
Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior...
Customer Experience Manager - Victoria's Secret - Clarksburg Outlets - Clarksburg, MD
- Clarksburg, MD (22 miles from Leesburg, VA)
- 15 days ago
- Clarksburg, MD (22 miles from Leesburg, VA)
- 15 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Director Client Services Project Manager (Government)
- Oakton, VA (18 miles from Leesburg, VA)
- 16 days ago
- Oakton, VA (18 miles from Leesburg, VA)
- 16 days ago
Job Description: This position requires office presence of a minimum of 3 days per week and is only located in the location(s) posted. No relocation is offered. AT&T Global Public Sector is a...
- Reston, VA (15 miles from Leesburg, VA)
- 17 days ago
- Reston, VA (15 miles from Leesburg, VA)
- 17 days ago
Customer Experience Manager Babel Street - 3.0 Reston, VA Job Details $60,000 - $70,000 a year 8 hours ago Benefits Paid holidays Health insurance Dental insurance Tuition reimbursement Vision...
- Charles Town, WV (19 miles from Leesburg, VA)
- 17 days ago
- Charles Town, WV (19 miles from Leesburg, VA)
- 17 days ago
Equal Opportunity Employer Summary Description Responsible for supervising and coaching the CSR staff. Ensures delivery of City's phone and CSR service standards to provide excellent customer...
- Ashburn, VA (6 miles from Leesburg, VA)
- 19 days ago
- Ashburn, VA (6 miles from Leesburg, VA)
- 19 days ago
RP is seeking a Customer Service Manager to support the Department of Veterans Affairs (VA)....
FT Manager Customer Service (H)
- Sterling, VA (9 miles from Leesburg, VA)
- 20 days ago
- Sterling, VA (9 miles from Leesburg, VA)
- 20 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 437516 Address: USA-VA-Sterling-20789 Great Falls Plaza Store Code: Store 01337 FRONT END (7221770) Food Lion has been providing an...
Demographic Data for Leesburg, VA
Moving to Leesburg, VA? Find some basic demographic data about Leesburg, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Leesburg, VA
Highest Education Level
Customer Service Managers in Leesburg, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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