Call Center Representative Jobs in Leesburg, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Patient Scheduling Call Center Agent FT and PT
- HCA Healthcare
- Reston, VA (15 miles from Leesburg, VA)
- 2 hours ago
- Reston, VA (15 miles from Leesburg, VA)
- 2 hours ago
The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing...
Remote Part Time- Home Genius Exteriors
- Rockville, MD (24 miles from Leesburg, VA)
- 6 days ago
- Rockville, MD (24 miles from Leesburg, VA)
- 6 days ago
Join Our Winning Team! Are you hungry for success? Do you thrive in a fast-paced environment where hard work and hustle are rewarded? If youre self-motivated, ready to win, and looking for a...
In PersonCall Center Representative $27/hr Rockville, MD
- Beacon Hill Staffing Group
- Rockville, MD (24 miles from Leesburg, VA)
- 14 days ago
- Rockville, MD (24 miles from Leesburg, VA)
- 14 days ago
To Apply for this Job Click Here Our client, a health-related benefits organization, is seeking a Call Center Representative to join their team on a temporary to permanent basis in Rockville, Maryland...
In PersonOnsite Transportation Monitoring Operator/Call Center
- AECOM
- Fairfax, VA (14 miles from Leesburg, VA)
- 30+ days ago
- Fairfax, VA (14 miles from Leesburg, VA)
- 30+ days ago
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or...
In Person- NVR
- Reston, VA (15 miles from Leesburg, VA)
- 30+ days ago
- Reston, VA (15 miles from Leesburg, VA)
- 30+ days ago
Job Type: Full-time Pay: Starting $50,000 per year Core Hours: M-F 8am - 5pm EST As a Customer Care Associate, you will work in a collaborative environment that will allow you to be part of a team...
In PersonCustomer Care Associate / Front Desk
- Streamline Brands LLC
- Sterling, VA (9 miles from Leesburg, VA)
- 30+ days ago
- Sterling, VA (9 miles from Leesburg, VA)
- 30+ days ago
Are you passionate about creating memorable experiences for families while supporting life-saving swimming education? The Customer Care Associate is the welcoming face of our swim school,...
In PersonClient Support Specialist - Greater Washington DC Area (REMOTE)
- Fidelity Investments
- Leesburg, VA
- 45+ days ago
- Leesburg, VA
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonCustomer Service / Call Center Representative
- DARCARS Automotive Group
- Rockville, MD (24 miles from Leesburg, VA)
- 45+ days ago
- Rockville, MD (24 miles from Leesburg, VA)
- 45+ days ago
DARCARS Automotive Group is now hiring an Customer Service / Call Center Representative We're looking for Call Center Representative to be the vital link between our service department and our valued...
In PersonCall Center Customer Service Supervisor, MD SC VA UT WV TN(VE260406921VA)
- The Bowen Group - VEOCC
- Chantilly, VA (14 miles from Leesburg, VA)
- 45+ days ago
- Chantilly, VA (14 miles from Leesburg, VA)
- 45+ days ago
The Bowen Group is looking to grow our Department of Veterans Affairs (VA) Customer Service support management team! These are full-time, remote positions that support 24/7 contact center...
In Person- The Visionary Eye Doctors
- Rockville, MD (24 miles from Leesburg, VA)
- 60+ days ago
- Rockville, MD (24 miles from Leesburg, VA)
- 60+ days ago
We are seeking a dedicated and customer-focused bilingual Spanish-speaking full-time Call Center Agent to join our ophthalmology practice. This role involves handling incoming and outgoing calls,...
In Person Full TimeDemographic Data for Leesburg, VA
Moving to Leesburg, VA? Find some basic demographic data about Leesburg, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Leesburg, VA
Highest Education Level
Call Center Representatives in Leesburg, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »