Customer Service Manager Jobs in Chester, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Richmond, VA (17 miles from Chester, VA)
- 1 day ago
- Richmond, VA (17 miles from Chester, VA)
- 1 day ago
Store - Richmond Short Pump, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Richmond, VA (14 miles from Chester, VA)
- 4 days ago
- Richmond, VA (14 miles from Chester, VA)
- 4 days ago
Are you Richmond R.E.A.D.Y? R espect. E quity. A ccountability. D iversity YOU!!! This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth...
Customer Experience Manager Part Time
- Henrico, VA (16 miles from Chester, VA)
- 5 days ago
- Henrico, VA (16 miles from Chester, VA)
- 5 days ago
Store - RICHMOND-WHITE OAK, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Category/Area of Expertise: Retail Operations Job Requisition: 439500 Address: USA-VA-Chester-13145 Rivers Bend Blvd Store Code: Store 00966 Front End (7217528) Food Lion has been providing an...
- Hopewell, VA (13 miles from Chester, VA)
- 6 days ago
- Hopewell, VA (13 miles from Chester, VA)
- 6 days ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
- Richmond, VA (17 miles from Chester, VA)
- 11 days ago
- Richmond, VA (17 miles from Chester, VA)
- 11 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service Coordinator - Bilingual (Mandarin)
- Richmond, VA (17 miles from Chester, VA)
- 16 days ago
- Richmond, VA (17 miles from Chester, VA)
- 16 days ago
Country USA State Virginia City Richmond Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter...
Full Time Customer Experience Manager
- Colonial Heights, VA (4 miles from Chester, VA)
- 18 days ago
- Colonial Heights, VA (4 miles from Chester, VA)
- 18 days ago
Full Time Customer Experience Manager 3.4 3.4 out of 5 stars Colonial Heights, VA Store - RICHMOND-COLONIAL HEIGHTS, VA Deliver a customer centric shopping experience by managing and delivering...
Customer Support Manager - Virginia
- Richmond, VA (17 miles from Chester, VA)
- 23 days ago
- Richmond, VA (17 miles from Chester, VA)
- 23 days ago
Customer Support Manager - Virginia Motorola Solutions - 4.1 University of Richmond, VA Job Details Full-time Estimated: $64K - $81.2K a year 23 hours ago Benefits Paid parental leave Employee...
FT Assistant Manager Customer Service
- Chesterfield, VA (9 miles from Chester, VA)
- 24 days ago
- Chesterfield, VA (9 miles from Chester, VA)
- 24 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 436628 Address: USA-VA-Chesterfield-7032 Commons Plaza Dr. Store Code: Store 01602 Front End (7227265) Food Lion has been providing...
- Glen Allen, VA (22 miles from Chester, VA)
- 27 days ago
- Glen Allen, VA (22 miles from Chester, VA)
- 27 days ago
Store - RICHMOND-BROAD, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Richmond, VA (17 miles from Chester, VA)
- 30+ days ago
- Richmond, VA (17 miles from Chester, VA)
- 30+ days ago
The Billing Operations Supervisor will oversee the daily operations of the billing department, ensuring accurate and timely invoicing, resolving billing discrepancies, and improving billing...
Client Services Manager - Copper Mill
- Richmond, VA (17 miles from Chester, VA)
- 45+ days ago
- Richmond, VA (17 miles from Chester, VA)
- 45+ days ago
Client Services Manager Pay: $24 - $26 How do you define success? Our fast-paced company culture mixes challenge and excitement to create an environment of professionalism and engagement seldom...
Senior Engineer/Consultant/Client Services Manager Energy, Power & Renewables
- Richmond, VA (17 miles from Chester, VA)
- 60+ days ago
- Richmond, VA (17 miles from Chester, VA)
- 60+ days ago
Ardurra is looking to hire a Senior Engineer/Consultant/Client Services Manager for our growing energy practice in Richmond, VA. Ardurra has quickly become a regional leader in the energy...
- Midlothian, VA (13 miles from Chester, VA)
- 60+ days ago
- Midlothian, VA (13 miles from Chester, VA)
- 60+ days ago
Position Description: Customer Service Supervisor (CSS) The following provides a detailed description for the position of Customer Service Supervisor. Actual duties performed may vary slightly....
Demographic Data for Chester, VA
Moving to Chester, VA? Find some basic demographic data about Chester, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Chester, VA
Highest Education Level
Customer Service Managers in Chester, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »