Call Center Representative Jobs in Chester, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Richmond, VA (17 miles from Chester, VA)
- 5 hours ago
- Richmond, VA (17 miles from Chester, VA)
- 5 hours ago
Prior call center experience, preferably a minimum of 3 years. Working knowledge of call center practices and technology. Polished verbal communication and interpersonal skills....
- Richmond, VA (17 miles from Chester, VA)
- 5 hours ago
- Richmond, VA (17 miles from Chester, VA)
- 5 hours ago
center experience, prefer a minimum of 3 years prior experience in a call center environment • Working knowledge of call center practices and technology • Polished verbal communication skills • Interpersonal...
Call Center Specialist - (Energy/Utilities)
- Colonial Heights, VA (4 miles from Chester, VA)
- 3 days ago
- Colonial Heights, VA (4 miles from Chester, VA)
- 3 days ago
center experience, prefer a minimum of 3 years prior experience in call center environment Working knowledge of call center practices and technology Polished verbal communication skills Interpersonal...
Client Support Specialist (Hybrid Role)
- Glen Allen, VA (22 miles from Chester, VA)
- 4 days ago
- Glen Allen, VA (22 miles from Chester, VA)
- 4 days ago
Join UpSwell Marketing A Best & Brightest Company to Work For (3 years running) and an Inc. 5000 Fastest-Growing Company! At UpSwell Marketing, we help businesses grow through data-driven direct...
- Richmond, VA (17 miles from Chester, VA)
- 5 days ago
- Richmond, VA (17 miles from Chester, VA)
- 5 days ago
Client Relations Specialist ASG National Richmond, CA, US Hace 15 horas Quick Tipo de contrato A tiempo completo Quick Descripcion del trabajo Looking for a sales career where you control your...
Remote Work- Richmond, VA (17 miles from Chester, VA)
- 17 days ago
- Richmond, VA (17 miles from Chester, VA)
- 17 days ago
T he Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and...
Work-at-Home Call Center Agent
- Fort Lee, VA (9 miles from Chester, VA)
- 45+ days ago
- Fort Lee, VA (9 miles from Chester, VA)
- 45+ days ago
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Remote Contact Center Representative
- Fort Lee, VA (9 miles from Chester, VA)
- 45+ days ago
- Fort Lee, VA (9 miles from Chester, VA)
- 45+ days ago
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkClient Relations Specialist - Bookkeeping
- Richmond, VA (17 miles from Chester, VA)
- 45+ days ago
- Richmond, VA (17 miles from Chester, VA)
- 45+ days ago
Client Relations Specialist - Bookkeeping RemoteBookkeeping & Tax ServicesFull time Richmond, Virginia, United States Description This is a fully and permanently remote work from home opportunity...
Remote WorkDemographic Data for Chester, VA
Moving to Chester, VA? Find some basic demographic data about Chester, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Chester, VA
Highest Education Level
Call Center Representatives in Chester, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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