Customer Service Manager Jobs in Chesapeake, VA

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 18 Jobs

Director of Client Services

  • Norfolk, VA (6 miles from Chesapeake, VA)
  • 3 days ago
  • Norfolk, VA (6 miles from Chesapeake, VA)
  • 3 days ago

About YWCA South Hampton Roads YWCA South Hampton Roads (YWCA SHR) is the oldest and largest multicultural womens organization in the world. YWCA SHR is dedicated to the fullness of its mission to...

Key Carrier/Customer Service Supervisor

  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 6 days ago
  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 6 days ago

HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Full-Time Customer Service Supervisor

  • Chesapeake, VA
  • 13 days ago
  • Chesapeake, VA
  • 13 days ago

About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...

Customer Service Coordinator

  • Chesapeake, VA
  • 15 days ago
  • Chesapeake, VA
  • 15 days ago

Overview Who we are- Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over...

Client Service Manager - Virginia

  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 21 days ago
  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 21 days ago

Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Virginia Beach, VA. The Client Services Manager plays a vital role in developing...

Airport Customer Service Supervisor (Spirit) - ORF

  • Norfolk, VA (7 miles from Chesapeake, VA)
  • 30+ days ago
  • Norfolk, VA (7 miles from Chesapeake, VA)
  • 30+ days ago

General information Job Title Airport Customer Service Supervisor (Spirit) - ORF Date Friday, May 30, 2025 State Virginia City Norfolk Base Pay Rate: $ 19.00 Full/Part Time Full Time Exempt or...

Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)

  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 45+ days ago
  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 45+ days ago

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...

Customer Service Supervisor

  • Portsmouth, VA (9 miles from Chesapeake, VA)
  • 45+ days ago
  • Portsmouth, VA (9 miles from Chesapeake, VA)
  • 45+ days ago

Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....

FT Assistant Manager Customer Service

  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 45+ days ago
  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 45+ days ago

Category/Area of Expertise: Retail Operations Job Requisition: 427530 Address: USA-VA-Virginia Beach-4848 Va Beach Blvd Store Code: Store 00172 Front End (7206951) Food Lion has been providing an...

FT Manager Customer Service (H)

  • Portsmouth, VA (9 miles from Chesapeake, VA)
  • 45+ days ago
  • Portsmouth, VA (9 miles from Chesapeake, VA)
  • 45+ days ago

Category/Area of Expertise: Retail Operations Job Requisition: 363173 Address: USA-VA-Portsmouth-3539 Airline Blvd. Store Code: Store 02659 Managers (2716863) Food Lion has been providing an easy,...

Client Success Manager

  • Norfolk, VA (7 miles from Chesapeake, VA)
  • 45+ days ago
  • Norfolk, VA (7 miles from Chesapeake, VA)
  • 45+ days ago

The Client Success Manager (CSM) will drive long-term customer satisfaction, value realization, and account growth across a portfolio of key tribal clients. This high-visibility role encompasses...

Customer Experience Manager

  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 60+ days ago
  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 60+ days ago

Store - VA BCH-RED MILLS, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...

PT closing & weekend Customer serviceManager

  • Suffolk, VA (21 miles from Chesapeake, VA)
  • 60+ days ago
  • Suffolk, VA (21 miles from Chesapeake, VA)
  • 60+ days ago

Store - VA BCH-SUFFOLK, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Retail Customer Service Supervisor

  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 60+ days ago
  • Virginia Beach, VA (13 miles from Chesapeake, VA)
  • 60+ days ago

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...

Customer Service Manager

  • Chesapeake, VA
  • 90+ days ago
  • Chesapeake, VA
  • 90+ days ago

Store - VA BCH-CHESAPEAKE/CROSSWAYS, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....

Demographic Data for Chesapeake, VA

Moving to Chesapeake, VA? Find some basic demographic data about Chesapeake, VA below.


Local
National
249,734
5,697
Large

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Manager Jobs in Chesapeake, VA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Chesapeake, VA offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.9%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Chesapeake, VA
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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