Call Center Representative Jobs in Chesapeake, VA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 21 Jobs

Call Center Reps

Virginia Beach, VA (13 miles from Chesapeake, VA)
2 days ago

Virginia Beach, VA (13 miles from Chesapeake, VA)
2 days ago

FULL TIME POSITIONS OPEN IN OUR CALL CENTER---IN OFFICE POSITION*** HOURLY PLUS COMMISSION AND OVERTIME OFFERED-- HOURS ARE 9 AM -6 PM AND 11 AM-8PM SHIFT~~PAID TRAINING EXPERIENCE PREFERRED BUT...

Work at Home Contact Center Agent (Full-Time & Part-Time) (VA)

Virginia Beach, VA (13 miles from Chesapeake, VA)
2 days ago

Virginia Beach, VA (13 miles from Chesapeake, VA)
2 days ago

POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...

Client Support Specialist

Virginia Beach, VA (13 miles from Chesapeake, VA)
7 days ago

Virginia Beach, VA (13 miles from Chesapeake, VA)
7 days ago

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated...

Web & Contact Center Representative

Norfolk, VA (7 miles from Chesapeake, VA)
9 days ago

Norfolk, VA (7 miles from Chesapeake, VA)
9 days ago

Education High School Graduate or Equivalent (Required) Certification/Licensure No specific certification or licensure requirements Experience Minimum 3 years of call center experience (required) Experience...

Customer Service, Call Center Agent - CSR 2

Hampton, VA (22 miles from Chesapeake, VA)
11 days ago

Hampton, VA (22 miles from Chesapeake, VA)
11 days ago

100% REMOTE JOB OPPORTUNITY - CALL CENTER AGENT Project Overview: Supporting Maine State-based Marketplace, Consumer Assistance Center. Provide customer service assistance for the State-run health...

Remote Work

Client Support Specialist - Dec 2024 / May 2025 Grads Client Support Specialist - Dec 2024 / May 2025 Grads

Norfolk, VA (7 miles from Chesapeake, VA)
12 days ago

Norfolk, VA (7 miles from Chesapeake, VA)
12 days ago

Client Support Specialist - Dec 2024 / May 2025 Grads ADP 4.4 ( ) Norfolk, VA Why you should apply for a job to ADP : Ranked as one of the 4.4/5 in overall job satisfaction 4.5/5 in supportive...

Next Gen - Client Support Specialist Next Gen - Client Support Specialist

Norfolk, VA (7 miles from Chesapeake, VA)
12 days ago

Norfolk, VA (7 miles from Chesapeake, VA)
12 days ago

Next Gen - Client Support Specialist ADP 4.4 ( ) Norfolk, VA Why you should apply for a job to ADP : Ranked as one of the 4.4/5 in overall job satisfaction 4.5/5 in supportive management 91% say...

Client Support Specialist - Greater Richmond, VA Area

Virginia Beach, VA (13 miles from Chesapeake, VA)
17 days ago

Virginia Beach, VA (13 miles from Chesapeake, VA)
17 days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

Temporary Hurricane Contact Center Agent

Virginia Beach, VA (13 miles from Chesapeake, VA)
22 days ago

Virginia Beach, VA (13 miles from Chesapeake, VA)
22 days ago

POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...

Call Center Representative Spanish Bilingual - Roadside Assistance

Virginia Beach, VA (13 miles from Chesapeake, VA)
26 days ago

Virginia Beach, VA (13 miles from Chesapeake, VA)
26 days ago

Call Center Representative Spanish Bilingual - Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative - bilingual in Spanish / English, you are the first...

Remote Work

Hurricane Relief Call Center Representative

Virginia Beach, VA (13 miles from Chesapeake, VA)
30+ days ago

Virginia Beach, VA (13 miles from Chesapeake, VA)
30+ days ago

POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...

Remote Call Center Representative

Hampton, VA (22 miles from Chesapeake, VA)
30+ days ago

Hampton, VA (22 miles from Chesapeake, VA)
30+ days ago

We are seeking a dedicated and customer-focused Call Center Representative to join our team....

Remote Work

Disaster Relief Call Center Representative

Virginia Beach, VA (13 miles from Chesapeake, VA)
30+ days ago

Virginia Beach, VA (13 miles from Chesapeake, VA)
30+ days ago

POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...

Client Support Specialist, Chat

Norfolk, VA (7 miles from Chesapeake, VA)
30+ days ago

Norfolk, VA (7 miles from Chesapeake, VA)
30+ days ago

ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...

Remote Call Center Representative

Norfolk, VA (7 miles from Chesapeake, VA)
45+ days ago

Norfolk, VA (7 miles from Chesapeake, VA)
45+ days ago

We are seeking a dedicated and customer-focused Call Center Representative to join our team....

Remote Work

View all 21 jobs

Demographic Data for Chesapeake, VA

Moving to Chesapeake, VA? Find some basic demographic data about Chesapeake, VA below.

Median Age

Average Household Income

Home Value vs Household Income in Chesapeake, VA

Local

National

Total Population

249,734

Number of Businesses

5,697

City Size

Large

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Chesapeake, VA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Chesapeake, VA offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Chesapeake, VA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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