Customer Service Manager Jobs in Burlington, VT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Plattsburgh, NY (18 miles from Burlington, VT)
- 4 days ago
- Plattsburgh, NY (18 miles from Burlington, VT)
- 4 days ago
Pay Range: $15.50- $19.50 SUMMARY To be the advocate for our guests and consistently meet our guests expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible...
Assistant Director of Customer Service The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without...
- Morrisonville, NY (23 miles from Burlington, VT)
- 15 days ago
- Morrisonville, NY (23 miles from Burlington, VT)
- 15 days ago
A Spanish version of this position is available upon request La version de esta posicion esta disponible en Español si es requerida BHSN, one of the fastest-growing organizations providing...
- Plattsburgh, NY (18 miles from Burlington, VT)
- 30+ days ago
- Plattsburgh, NY (18 miles from Burlington, VT)
- 30+ days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Category/Area of Expertise: Retail Operations Job Requisition: 444652 Address: USA-VT-Burlington-1127 North Avenue Store Code: Store 08161 Front End (5151635) Hannaford Supermarkets started out as...
Demographic Data for Burlington, VT
Moving to Burlington, VT? Find some basic demographic data about Burlington, VT below.
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Salary for Customer Service Manager Jobs in Burlington, VT
Highest Education Level
Customer Service Managers in Burlington, VT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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