Customer Service Manager Jobs in Burlington, VT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Category/Area of Expertise: Retail Operations Job Requisition: 439312 Address: USA-VT-Burlington-1127 North Avenue Store Code: Store 08161 Front End (5151635) Hannaford Supermarkets started out as...
FT Assistant Manager Customer Service
- Milton, VT (13 miles from Burlington, VT)
- 11 days ago
- Milton, VT (13 miles from Burlington, VT)
- 11 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 438992 Address: USA-VT-Milton-259 Us Route 7 South Store Code: Store 08274 Front End (5151692) Hannaford Supermarkets started out as...
Store - BURLINGTON, VT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Williston, VT (8 miles from Burlington, VT)
- 24 days ago
- Williston, VT (8 miles from Burlington, VT)
- 24 days ago
Admin Customer Service Call Center & Customer Service $ 25 / Hour location_on Williston, Vermont work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Adecco is...
- South Burlington, VT (3 miles from Burlington, VT)
- 28 days ago
- South Burlington, VT (3 miles from Burlington, VT)
- 28 days ago
Store - BURLINGTON, VT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Experience Manager (Closing Shift)
- Williston, VT (8 miles from Burlington, VT)
- 30+ days ago
- Williston, VT (8 miles from Burlington, VT)
- 30+ days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Demographic Data for Burlington, VT
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Title Synonyms
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Salary for Customer Service Manager Jobs in Burlington, VT
Highest Education Level
Customer Service Managers in Burlington, VT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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