Customer Service Manager Jobs in Berlin, VT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Director Client Services Workers Compensation
- Sedgwick
- Montpelier, VT (2 miles from Berlin, VT)
- 3 hours ago
- Montpelier, VT (2 miles from Berlin, VT)
- 3 hours ago
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
In PersonCustomer Service Coordinator - Contract To Hire
- The DAVIS Companies
- Bolton Valley, VT (18 miles from Berlin, VT)
- 2 days ago
- Bolton Valley, VT (18 miles from Berlin, VT)
- 2 days ago
Customer Service Coordinator - Contract to Hire A building and construction company is looking a Customer Service Coordinator in Richmond, VT, to join their team. This role is essential in...
In Person Contract- Oracle
- Montpelier, VT (2 miles from Berlin, VT)
- 7 days ago
- Montpelier, VT (2 miles from Berlin, VT)
- 7 days ago
Job Description U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required. Preferred...
In PersonField Office Technician - Customer Service Lead
- ASM Research, An Accenture Federal Services Compan
- Montpelier, VT (2 miles from Berlin, VT)
- 13 days ago
- Montpelier, VT (2 miles from Berlin, VT)
- 13 days ago
at ASM Research, An Accenture Federal Services Compan in Montpelier, Vermont, United States Job Description The Field Office Technician (HQ Service Delivery Lead) provides on-site technical...
In Person- Eliassen Group
- Montpelier, VT (2 miles from Berlin, VT)
- 15 days ago
- Montpelier, VT (2 miles from Berlin, VT)
- 15 days ago
Client Services Director Anywhere Type: Permanent Category: Sales Workplace Type: Remote Date Posted: 04/23/2026 Shortcut: Description Recommended Jobs Position Title: Manager to Director Client...
Remote- Sharecare
- Montpelier, VT (2 miles from Berlin, VT)
- 19 days ago
- Montpelier, VT (2 miles from Berlin, VT)
- 19 days ago
Job Description: Job Summary: Effectively manage ongoing relationships with clients in portfolio and oversee Client Success Manager. Focus of this position is to enhance and nurture existing...
In PersonCustomer Service Lead (SDL Leadership)
- ASM Research, An Accenture Federal Services Company
- Montpelier, VT (2 miles from Berlin, VT)
- 21 days ago
- Montpelier, VT (2 miles from Berlin, VT)
- 21 days ago
Position Overview The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support...
In PersonAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonNew opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
In PersonDemographic Data for Berlin, VT
Moving to Berlin, VT? Find some basic demographic data about Berlin, VT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Berlin, VT
Highest Education Level
Customer Service Managers in Berlin, VT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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