Customer Service Manager Jobs in American Fork, UT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Medical Customer Service & Coordinator
- Sandy, UT (12 miles from American Fork, UT)
- 6 hours ago
- Sandy, UT (12 miles from American Fork, UT)
- 6 hours ago
Job Title: Medical Customer Service & Coordinator Position Overview We are looking for a compassionate and detail-oriented Medical Customer Service & Coordinator to join our team in Sandy, UT....
- Salt Lake City, UT (19 miles from American Fork, UT)
- 1 day ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 1 day ago
This Customer Service Manager (CSM) is responsible for establishing a full relationship with customers....
- Salt Lake City, UT (19 miles from American Fork, UT)
- 2 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 2 days ago
About Kadence As a fast-paced, early-stage, venture capital-backed B2B SaaS company, we're looking for a motivated Customer Support Manager in Salt Lake City area to help us deliver exceptional...
- West Valley City, UT (19 miles from American Fork, UT)
- 3 days ago
- West Valley City, UT (19 miles from American Fork, UT)
- 3 days ago
Job Type Unclassified Department Animal Care and Control About the Position The Customer Service Manager plays a vital role in advancing the mission of Maricopa County Animal Care and Control by leading...
- Salt Lake City, UT (19 miles from American Fork, UT)
- 3 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Corporate Customer Success Manager
- Draper, UT (6 miles from American Fork, UT)
- 4 days ago
- Draper, UT (6 miles from American Fork, UT)
- 4 days ago
Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to...
Veterinary Receptionist (Client Service Coordinator)
- American Fork, UT
- 6 days ago
- American Fork, UT
- 6 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
- Orem, UT (8 miles from American Fork, UT)
- 7 days ago
- Orem, UT (8 miles from American Fork, UT)
- 7 days ago
Job Details Job Location : UT Corp - Orem, UT Position Type : Full Time Education Level : High School Salary Range : $16.00 - $20.00 Job Shift : Day Description ION Solar is one of the nation's...
- Salt Lake City, UT (19 miles from American Fork, UT)
- 10 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 10 days ago
Job Summary: The person in this position will manage a team or unit of customer service representatives and ensure service levels are met or exceeded. This person will establish efficient and...
Customer Service Manager Sal FT
- Orem, UT (8 miles from American Fork, UT)
- 13 days ago
- Orem, UT (8 miles from American Fork, UT)
- 13 days ago
We are currently seeking a strong Customer Service Manager who oversees a team of customer service reps, working with dissatisfied customers to overcome complex issues during the solar installation...
Customer Experience Manager - Victoria's Secret - Jordan Landing - West Jordan, UT
- West Jordan, UT (17 miles from American Fork, UT)
- 14 days ago
- West Jordan, UT (17 miles from American Fork, UT)
- 14 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- Park City, UT (24 miles from American Fork, UT)
- 15 days ago
- Park City, UT (24 miles from American Fork, UT)
- 15 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Account Manager, Client Services
- Salt Lake City, UT (19 miles from American Fork, UT)
- 16 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 16 days ago
/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved Represents PharMerica at corporate/networking/client events and conferences Conducts...
- Salt Lake City, UT (19 miles from American Fork, UT)
- 16 days ago
- Salt Lake City, UT (19 miles from American Fork, UT)
- 16 days ago
We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium...
- Lindon, UT (7 miles from American Fork, UT)
- 17 days ago
- Lindon, UT (7 miles from American Fork, UT)
- 17 days ago
Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help...
Demographic Data for American Fork, UT
Moving to American Fork, UT? Find some basic demographic data about American Fork, UT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in American Fork, UT
Highest Education Level
Customer Service Managers in American Fork, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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