Customer Service Representative Jobs in American Fork, UT

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 213 Jobs

Customer Success Specialist

Lehi, UT (2 miles from American Fork, UT)
2 hours ago

Lehi, UT (2 miles from American Fork, UT)
2 hours ago

About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that...

Part Time AM Member Service Representative (Teller) - Bilingual (Spanish/English) Required

Salt Lake City, UT (19 miles from American Fork, UT)
2 hours ago

Salt Lake City, UT (19 miles from American Fork, UT)
2 hours ago

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application,...

Customer Relations Representative

Salt Lake City, UT (19 miles from American Fork, UT)
2 hours ago

Salt Lake City, UT (19 miles from American Fork, UT)
2 hours ago

We are a globally diverse and multicultural organization with ~8,000 colleagues operating out of 40+ countries, earning about 3 billion EUR in 2023. In addition to a competitive salary and...

Customer Support Rep - $22/hr

South Jordan, UT (13 miles from American Fork, UT)
2 hours ago

South Jordan, UT (13 miles from American Fork, UT)
2 hours ago

Customer Support Rep - $22/hr South Jordan, UT Preference for 1 of the following criteria: College Degree Previous contact center experience Position Description Client Support Service...

Banking Customer Service

South Jordan, UT (13 miles from American Fork, UT)
2 hours ago

South Jordan, UT (13 miles from American Fork, UT)
2 hours ago

6 months We are seeking Client Support Service Professionals to manage incoming phone inquiries related to Brokerage accounts. You will provide accurate, efficient, and high-quality support across...

Customer Service Associate - Temporary

Lehi, UT (2 miles from American Fork, UT)
2 hours ago

Lehi, UT (2 miles from American Fork, UT)
2 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Part-Time Customer Service Support Specialist

Salt Lake City, UT (19 miles from American Fork, UT)
5 hours ago

Salt Lake City, UT (19 miles from American Fork, UT)
5 hours ago

Overview IST Management is a rapidly growing business process outsourcing (BPO) company specializing in providing solutions for the management of digital and physical information through...

Customer Service Representative - Patient Registration II

Salt Lake City, UT (19 miles from American Fork, UT)
10 hours ago

Salt Lake City, UT (19 miles from American Fork, UT)
10 hours ago

As our Customer Service Representative, you'll work to help our patients check into the hospital....

Customer Service Rep (7519) - 2129 E 9400 South

Cottonwood Heights, UT (15 miles from American Fork, UT)
10 hours ago

Cottonwood Heights, UT (15 miles from American Fork, UT)
10 hours ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.DIVERSITYOur mission is to recognize, appreciate...

Customer Service Rep(07598) - City Center, Eagle Mountain

Eagle Mountain, UT (2 miles from American Fork, UT)
11 hours ago

Eagle Mountain, UT (2 miles from American Fork, UT)
11 hours ago

Customer Service Agent, Cross Functional (Part-Time)

Provo, UT (13 miles from American Fork, UT)
11 hours ago

Provo, UT (13 miles from American Fork, UT)
11 hours ago

We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way...

Customer Service Representatives

South Jordan, UT (13 miles from American Fork, UT)
1 day ago

South Jordan, UT (13 miles from American Fork, UT)
1 day ago

a Customer Service Representatives, you will:The employee will be responsible for FINRA Registrations and Entitlement support....

Part-time Member Service Representative

Orem, UT (8 miles from American Fork, UT)
1 day ago

Orem, UT (8 miles from American Fork, UT)
1 day ago

Description There's a reason we've won so many awards for being one of the best companies to work for! We invite you to apply to join our family, and here's what's in it for you: 12 paid holidays...

Part-time Member Service Representative (English/Spanish Preferred)

Murray, UT (17 miles from American Fork, UT)
1 day ago

Murray, UT (17 miles from American Fork, UT)
1 day ago

Description There's a reason we've won so many awards for being one of the best companies to work for! We invite you to apply to join our family, and here's what's in it for you: 12 paid holidays...

Customer Service Team Member- $11/hr

Slc, UT (24 miles from American Fork, UT)
1 day ago

Slc, UT (24 miles from American Fork, UT)
1 day ago

Store - SLC-LAYTON, UT Deliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience....

View all 213 jobs

Demographic Data for American Fork, UT

Moving to American Fork, UT? Find some basic demographic data about American Fork, UT below.

Median Age

Average Household Income

Home Value vs Household Income in American Fork, UT

Local

National

Total Population

52,970

Number of Businesses

1,815

City Size

Medium

Customer Service Representative Online Courses and Training Opportunities

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Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Omnichannel for Customer Service

With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in American Fork, UT

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in American Fork, UT offer the following education background

Bachelor's Degree

31.0%

High School or GED

27.1%

Associate's Degree

16.2%

Vocational Degree or Certification

12.9%

Master's Degree

8.0%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in American Fork, UT

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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