Customer Service Manager Jobs in Utah
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Manager, Customer Service and Rebate Processing
- Salt Lake City, UT
- 11 hours ago
- Salt Lake City, UT
- 11 hours ago
Resource Innovations is seeking a Customer Service and Rebate Processing Manager to join our growing team in Boston, MA. As a Customer Service and Rebate Processing Manager with Resource...
Remote WorkAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Modio has streamlined the convoluted and messy process that is healthcare credentialing and saved countless years of manual and error-prone work in the process. As part of CHG Healthcare we are...
This Customer Service Manager (CSM) is responsible for establishing a full relationship with customers....
- Park City, UT
- 2 days ago
- Park City, UT
- 2 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including...
Reporting to the Customer Service Supervisor or General Manager, the Customer Service Administrator communicates directly with customers and performs all responsibilities necessary to ensure...
Job Description: The Role The Client Services Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the...
Why Springbrook: Springbrook Software is the leader in cloud-based ERP and payments software for local municipal governments and special districts. For more than 35 years, Springbrook has set the...
Technical Account Manager - OpenShift Container Platform
- Salt Lake City, UT
- 5 days ago
- Salt Lake City, UT
- 5 days ago
About The Job Red Hat's Technical Services team is looking for an enterprise-level engineer to join us remotely as an OpenShift Technical Account Manager (TAM) in the U.S. Pacific or Mountain Time...
Remote WorkAs a Customer Success Manager II, you will own the success and health for a segment of Podium's small business customers. You will develop strategies that increase engagement and delight customers...
Customer Service Manager Req #17650 Station Park, Farmington, Utah, United States of America Job Description Posted Monday, March 10, 2025 at 2:00 AM | Expires Wednesday, March 19, 2025 at 1:59 AM $18.90...
Demographic Data for Utah
Moving to Utah? Find some basic demographic data about Utah below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Utah
Highest Education Level
Customer Service Managers in Utah offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Cash Management
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Retail
- Salesforce
- Friendliness
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Account Management
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Events
- Documentation
- Spanish
- Multitasking
- Coaching
- Collaboration
- Sales
- Reporting
- Team Building
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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