Customer Service Manager Jobs in Utah

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 39 Jobs

Client Service Manager Trainee - Achieve July 2025

  • Midvale, UT
  • 30+ days ago
  • Midvale, UT
  • 30+ days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Customer Success Manager

  • Lehi, UT
  • 1 day ago
  • Lehi, UT
  • 1 day ago

Customer Success Manager | Customer Success | USA (Local to Office)| Hybrid RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest,...

Customer Experience Manager

  • Park City, UT
  • 2 days ago
  • Park City, UT
  • 2 days ago

Store - PARK CITY, UT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Client Success Manager

  • Midvale, UT
  • 2 days ago
  • Midvale, UT
  • 2 days ago

Modio has streamlined the convoluted and messy process that is healthcare credentialing and saved countless years of manual and error-prone work in the process. As part of CHG Healthcare we are...

Customer Success Manager

  • Salt Lake City, UT
  • 2 days ago
  • Salt Lake City, UT
  • 2 days ago

Company DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix...

Customer Relationship Manager - Draper

  • Draper, UT
  • 2 days ago
  • Draper, UT
  • 2 days ago

About Credit Corp Solutions Credit Corp Group is not your average debt collection agency. With over 2,000 employees across Australia, the USA, and the Philippines, we offer a dynamic and...

Customer Experience Manager I

  • Ogden, UT
  • 3 days ago
  • Ogden, UT
  • 3 days ago

Proficiency in CRM or customer service management tools....

Customer Service Coordinator, Corporate

  • Salt Lake City, UT
  • 4 days ago
  • Salt Lake City, UT
  • 4 days ago

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...

Customer Success Manager

  • Farmington, UT
  • 4 days ago
  • Farmington, UT
  • 4 days ago

Why LoanPro: "We want to change how the future of finance works. We're working to change finance to be highly personalized. It changes who has access to capital. It changes personal finances. It...

Client Success Manager

  • Salt Lake City, UT
  • 5 days ago
  • Salt Lake City, UT
  • 5 days ago

Modio has streamlined the convoluted and messy process that is healthcare credentialing and saved countless years of manual and error-prone work in the process. As part of CHG Healthcare we are...

Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)

  • Salt Lake City, UT
  • 6 days ago
  • Salt Lake City, UT
  • 6 days ago

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...

Strategic Customer Success Manager - Public Sector

  • Salt Lake City, UT
  • 7 days ago
  • Salt Lake City, UT
  • 7 days ago

This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months....

FY26 US Seasonal Tax-Private Client Services Manager

  • Salt Lake City, UT
  • 7 days ago
  • Salt Lake City, UT
  • 7 days ago

Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...

Remote Work

Customer Service Supervisor

  • Ogden, UT
  • 10 days ago
  • Ogden, UT
  • 10 days ago

100374 120 E. 26th Street, Ogden, Utah 84401 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We...

Customer Support Manager

  • Salt Lake City, UT
  • 10 days ago
  • Salt Lake City, UT
  • 10 days ago

Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...

Demographic Data for Utah

Moving to Utah? Find some basic demographic data about Utah below.


Local
National
3,270,238
89,628

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

Salary for Customer Service Manager Jobs in Utah

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Utah offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.9%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Utah
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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