Call Center Representative Jobs in American Fork, UT

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 16 Jobs

Call Center Specialist

West Valley City, UT (19 miles from American Fork, UT)
3 days ago

West Valley City, UT (19 miles from American Fork, UT)
3 days ago

12.27% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us | Maricopa County, AZ We Require Two years of clerical/administrative experience One year of call-center...

Seasonal Contact Center Agent

Salt Lake City, UT (19 miles from American Fork, UT)
3 days ago

Salt Lake City, UT (19 miles from American Fork, UT)
3 days ago

Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** The **Seasonal Contact Center Agent**...

Pharmacy Call Center Technician

West Valley City, UT (19 miles from American Fork, UT)
4 days ago

West Valley City, UT (19 miles from American Fork, UT)
4 days ago

Pharmacy Call Center Technician Req #18192 3540 S 4000 W, West Valley City, UT 84120, USA Job Description Posted Monday, June 16, 2025 at 2:00 AM | Expires Tuesday, June 24, 2025 at 1:59 AM $19.00...

Client Support Specialist

Provo, UT (13 miles from American Fork, UT)
12 days ago

Provo, UT (13 miles from American Fork, UT)
12 days ago

Overview Responsibilities* Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions* Resolve problems in a timely manner with minimal...

Client Support Specialist II (Simplifile)

Provo, UT (13 miles from American Fork, UT)
16 days ago

Provo, UT (13 miles from American Fork, UT)
16 days ago

Overview Job Purpose The Client Support Specialist II acts as a subject-matter and product-area specialist to provide support to our customer base utilizing Simplifile products, services, platform...

Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

Provo, UT (13 miles from American Fork, UT)
20 days ago

Provo, UT (13 miles from American Fork, UT)
20 days ago

We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....

Remote Work

Medical Call Center Representative UTAH

Salt Lake City, UT (19 miles from American Fork, UT)
21 days ago

Salt Lake City, UT (19 miles from American Fork, UT)
21 days ago

IMPORTANT: RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate...

Remote Work

Call Center Specialist - Healthcare

Salt Lake City, UT (19 miles from American Fork, UT)
21 days ago

Salt Lake City, UT (19 miles from American Fork, UT)
21 days ago

One of the top Healthcare Insurance Companies and Companies to work for based out of Utah is interested in hiring Premium Billing Specialists to their team in Murray, UT! These positions are long...

Call Center Associate - Bilingual French Speaking

Salt Lake City, UT (19 miles from American Fork, UT)
22 days ago

Salt Lake City, UT (19 miles from American Fork, UT)
22 days ago

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow...

Call Center Agent

Springville, UT (21 miles from American Fork, UT)
24 days ago

Springville, UT (21 miles from American Fork, UT)
24 days ago

EDUCATION/EXPERIENCE: High school degree or GED with at least 1 year of call center experience, or equivalent combination of education and experience in inbound direct sales call center environment...

Client Support Specialist II

Provo, UT (13 miles from American Fork, UT)
30+ days ago

Provo, UT (13 miles from American Fork, UT)
30+ days ago

Overview Job Purpose The Client Support Specialist II acts as a subject-matter and product-area specialist to provide support to our customer base utilizing ICE Mortgage Technology products,...

Client Relations Specialist - Bookkeeping

Orem, UT (8 miles from American Fork, UT)
45+ days ago

Orem, UT (8 miles from American Fork, UT)
45+ days ago

Client Relations Specialist - Bookkeeping RemoteBookkeeping & Tax ServicesFull time Orem, Utah, United States Description This is a fully and permanently remote work from home opportunity with a...

Remote Work

Concierge Call Center Representative

Salt Lake City, UT (19 miles from American Fork, UT)
45+ days ago

Salt Lake City, UT (19 miles from American Fork, UT)
45+ days ago

Concierge Call Center Representative Duties and Responsibilities: 1....

Call Center Representative / Patient Engagement Advocate

Salt Lake City, UT (19 miles from American Fork, UT)
90+ days ago

Salt Lake City, UT (19 miles from American Fork, UT)
90+ days ago

The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....

Remote Work

Client Support Specialist

Provo, UT (13 miles from American Fork, UT)
90+ days ago

Provo, UT (13 miles from American Fork, UT)
90+ days ago

Overview Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing Simplifile products, services, platform technologies, and workflows. The Client Support...

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Demographic Data for American Fork, UT

Moving to American Fork, UT? Find some basic demographic data about American Fork, UT below.

Median Age

Average Household Income

Home Value vs Household Income in American Fork, UT

Local

National

Total Population

52,970

Number of Businesses

1,815

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in American Fork, UT

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in American Fork, UT offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in American Fork, UT

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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