Call Center Representative Jobs in American Fork, UT

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-10 of 10 Jobs

Inbound Call Center Representative

Lehi, UT (2 miles from American Fork, UT)
6 days ago

Lehi, UT (2 miles from American Fork, UT)
6 days ago

Deliver a one-call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry....

REMOTE Medical Call Center Representative UTAH ONLY

Park City, UT (24 miles from American Fork, UT)
7 days ago

Park City, UT (24 miles from American Fork, UT)
7 days ago

Our Fortune 500 pharmaceutical client is seeking dedicated, customer-focused Call Center Representatives to join their growing remote team....

Remote Work

Premium Billing Specialist (Call Center)

Salt Lake City, UT (19 miles from American Fork, UT)
8 days ago

Salt Lake City, UT (19 miles from American Fork, UT)
8 days ago

Start Date: 9/15 Contract for Open Enrollment Period Professional Summary The Premium Billing Specialist is responsible for delivering exceptional customer service while independently managing...

Client Support Specialist (Surefire)

Provo, UT (13 miles from American Fork, UT)
11 days ago

Provo, UT (13 miles from American Fork, UT)
11 days ago

Overview The work hours for this position are 11:00 am to 8:00 pm Eastern time OR 10:00 am to 7:00 pm Central time OR 9:00 am to 6:00 pm Mountain time. Job Purpose Provides in-depth product...

Contact Center Representative

Salt Lake City, UT (19 miles from American Fork, UT)
12 days ago

Salt Lake City, UT (19 miles from American Fork, UT)
12 days ago

center experience preferred, but not required Benefits: Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long term Disability Insurance Parental Leave...

Part-Time Call Center Representative (Temp-to-Perm)

Salt Lake City, UT (19 miles from American Fork, UT)
14 days ago

Salt Lake City, UT (19 miles from American Fork, UT)
14 days ago

The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....

Remote Work

Call Center Representative

South Jordan, UT (13 miles from American Fork, UT)
45+ days ago

South Jordan, UT (13 miles from American Fork, UT)
45+ days ago

Email - [email protected] a job alert for this search Call Center Representative South Jordan, UT, United States...

Pharmacy Call Center Technician

West Valley City, UT (19 miles from American Fork, UT)
45+ days ago

West Valley City, UT (19 miles from American Fork, UT)
45+ days ago

Pharmacy Call Center Technician Req #18192 3540 S 4000 W, West Valley City, UT 84120, USA Job Description Posted Monday, June 16, 2025 at 2:00 AM | Expires Tuesday, June 24, 2025 at 1:59 AM $19.00...

Client Support Specialist II

Provo, UT (13 miles from American Fork, UT)
90+ days ago

Provo, UT (13 miles from American Fork, UT)
90+ days ago

Overview Job Purpose The Client Support Specialist II acts as a subject-matter and product-area specialist to provide support to our customer base utilizing ICE Mortgage Technology products,...

Call Center Representative / Patient Engagement Advocate

Salt Lake City, UT (19 miles from American Fork, UT)
90+ days ago

Salt Lake City, UT (19 miles from American Fork, UT)
90+ days ago

The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....

Remote Work

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Demographic Data for American Fork, UT

Moving to American Fork, UT? Find some basic demographic data about American Fork, UT below.

Median Age

Average Household Income

Home Value vs Household Income in American Fork, UT

Local

National

Total Population

52,970

Number of Businesses

1,815

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in American Fork, UT

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in American Fork, UT offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in American Fork, UT

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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