Customer Service Manager Remote & Hybrid Only Jobs in Texas
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Associate Commercial Lines Client Service Manager (Small Business)
- Gallagher
- Plano, TX
- 2 days ago
- Plano, TX
- 2 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
HybridCustomer Assistance Manager (Dallas, TX)
- Progressive Leasing
- Dallas, TX
- 2 days ago
- Dallas, TX
- 2 days ago
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, weve grown from start-up to industry leader by innovating,...
RemoteRole Summary The Customer Support Tier 2 Manager leads a team of technical support engineers responsible for resolving complex customer issues and acting as a critical escalation point within the...
RemotePurpose of the Job: This position is responsible for delivering great intentional customer experiences. Key responsibilities include ensuring orders or RFQs are received, documented and assigned...
HybridAmazing Career Moments Happen Here Transforming the insurance industry is ambitious, we know. Thats why at EZLynx, a division of Applied, we are committed to transforming every facet of agency...
HybridREMOTE Account Manager FT - Client Services & Project Management
- Unitas PPO Solutions
- Aransas Pass, TX
- 8 days ago
- Aransas Pass, TX
- 8 days ago
un REMOTE Account Manager FT - Client Services & Project Management Unitas PPO Solutions compensation: 42,000 annual plus PTO and Paid Benefits employment type: job title: REMOTE Account Manager...
RemoteCustomer Success Managers for a large tech company! Must be able to work hybrid in Austin, TX. Job Description The Applicant Success Manager builds strong relationships with prospective partners,...
Hybrid ContractSenior Director, Customer Service and Support AI Strategy & Insight (Remote - US)
- Gartner Inc.
- TX
- 12 days ago
- TX
- 12 days ago
About the role: We're seeking a Senior Director Analyst to help clients shape their customer service and support AI strategy. As a member of our Customer Service and Support expert team, you'll...
RemoteHiring multiple Account/Applicant Success Managers for a large tech company! Must be able to work hybrid in Austin, TX. If interested, please apply directly. Job Description The Applicant Success...
Hybrid ContractCUSTOMER SERVICE MANAGER Services Remote, Midland, Texas Remote, Texas Description About INNIO Group: INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible,...
RemoteNow is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world's largest organizations and critical infrastructure in more than 68...
RemoteGlobal Head of Customer Support (Remote, USA - East/Central Time Zone)
- Teamviewer
- Austin, TX
- 17 days ago
- Austin, TX
- 17 days ago
TeamViewer provides a leading Digital Workplace platform that connects people with technology-enabling, improving and automating digital processes to make work work better. Our software solutions...
RemoteAbout INNIO Group: INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of...
RemoteDirector of Client Services -Sales - Branded Promotional Merchandise
- BDA
- Austin, TX
- 19 days ago
- Austin, TX
- 19 days ago
Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from...
HybridWork from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections
- Capital One
- Plano, TX
- 25 days ago
- Plano, TX
- 25 days ago
Fluent in Spanish and English Preferred Qualifications: At least 4 years of customer service or call center experience At least 1 year experience working in the financial industry At least 1 year of...
RemoteDemographic Data for Texas
Moving to Texas? Find some basic demographic data about Texas below.
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Salary for Customer Service Manager Jobs in Texas
Highest Education Level
Customer Service Managers in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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