Customer Service Analyst Jobs in Texas
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
6176 - Amarillo - 5000 South Soncy Road, Amarillo, Texas, 79119 CarMax, the way your career should be! About this job As a Senior Customer Specialist, you will be empowered to provide an iconic...
Client Service Analyst - Benefits & Premium Administration (Fully Remote - Any US State!)
- Dallas, TX
- 2 days ago
- Dallas, TX
- 2 days ago
Client Service Analyst - Benefits & Premium Administration (Fully Remote - Any US State!) Our industry leading client seeks a customer-focused Client Service Analyst to join their team! This is a...
Remote WorkUpbound Group Upbound Group, Inc. (NASDAQ: UPBD) is a technology and data-driven leader in accessible and inclusive financial solutions that address the evolving needs and aspirations of...
Why we will love you You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at...
About the position Igloo Products Corp is an iconic and fast-growing American brand known for exceptional and durable performance for everyday cooler needs. After more than 75 years of as the...
Title: Associate, IT Customer Support Analyst Under general direction, solves complex problems requiring detailed knowledge of industry best practices within a Microsoft Windows 11 desktop...
Job Description An employer is looking for Customer Support Analyst to sit remotely. You will primary be tasked with supporting the clients software solution that is utilized to optimize and...
Leasing Consultant (Customer Service Superstar)
- San Antonio, TX
- 14 days ago
- San Antonio, TX
- 14 days ago
Be a part of the best team in Property Management! Vesta Management, TX is seeking to hire several CUSTOMER SERVICE SUPERSTARS to assist with our leasing efforts in San Antonio, TX. If you have a...
ADP is hiring an Insurance Consultant. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning...
Customer Success Analyst Houston, TX Customer Success Hybrid Full-time Customer Success Analyst - Job Description We're HCSS. We're a software company based in Sugar Land, TX and we provide...
center experience not required) Strong communication and problem-solving skills Ability to multi-task in a fast-paced environment Proficiency with computers and administrative systems Ability to handle...
7181 - Hulen Mall - 4700 River Ranch Blvd, Ft Worth, Texas, 76132 CarMax, the way your career should be! Driven by the desire to provide an iconic customer experience At CarMax, we ensure...
MISS: IT Customer Support Analyst (Contingency Hire)
- Houston, TX
- 30+ days ago
- Houston, TX
- 30+ days ago
Title: MISS: IT Customer Support Analyst (Contingency Hire) Belong, Connect, Grow, with KBR! Program Summary The MISS program is a comprehensive initiative aimed at supporting the U.S. Department...
6176 - Amarillo - 5000 South Soncy Road, Amarillo, Texas, 79119 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Job Description As Associate Customer Service Solution Analyst in the Support organization, you will use strong communication and customer service skills to work directly with Oracle Health...
Demographic Data for Texas
Moving to Texas? Find some basic demographic data about Texas below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Texas
Highest Education Level
Customer Service Analysts in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Help Desk Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Order Processing
- Client Services
- Printing
- Resolution
- Retail Sales
- Scheduling Appointments
- Customer Satisfaction
- General Repair
- Technical Support
- Scanning
- Energetic
- Administrative Skills
- Billing
- Finance
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Troubleshooting
- Implementation
- Punctual
- Auditing
- Investigation
- Flexibility
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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