Customer Service Analyst Jobs in Texas
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Onsite Mon- Thurs Remote- Friday Have Skill (Top 3): Communication, phone skills, customer service Self-starter, demonstrates initiative and works under minimal supervision; analytical/attention...
Join us in shaping the future of global trade and working capital solutions! As a Client Service Analyst, you will be at the forefront of managing and facilitating the unique and complex service...
6177 - College Station - 1320 Pavilion Avenue, College Station, Texas, 77845 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
We are seeking a motivated and customer-focused Customer Service Analyst to support our manufacturing sales operations....
Advise Call Center Management of expected performance concerns and recommend solutions....
Summary: The Quality Analyst contributes to and maintains high-quality service to internal customers and external parties. Partnering with Customer Care to monitor and audit the quality of...
Job Description Customer Experience Analyst II - Issue Resolution Posting Start Date: 8/5/25 Requisition ID: 51395 Apply now Informations generales HOUSTON, United States, 77056 ENGIE North...
Billing Analyst/ Customer Service (Office) Support - NAM
- Houston, TX
- 17 days ago
- Houston, TX
- 17 days ago
The INNIO Advantage By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions...
Description Title: Remarketing/Customer Care Analyst Location: Lewisville, Texas Environment: Hybrid (3x/week onsite) Duration: 6+ month contract to hire Pay: $20-$25/hour W2 Requirements...
Position Purpose: The Customer Experience Analyst evaluates our customer interactions to ensure we are providing an exceptional experience, while also operating within the business standards. The...
At Houston Methodist, the Business Analyst is responsible for facilitating within the organization, acting as a bridge between the client, stakeholders and assigned team. The Business Analyst is...
Company Description Customer Experience Analyst Are you ready to develop the future of retail? As the world's leader in IoT and data technologies for commerce, our mission is to help retailers and...
Grow your career as a Client Service Analyst with an innovative global bank in Houston, TX. Contract role with strong possibility of extension. Will require working a hybrid schedule 2-3 days...
As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience...
You'll Make a Difference By Providing courteous and professional service to internal and external customers....
Demographic Data for Texas
Moving to Texas? Find some basic demographic data about Texas below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Texas
Highest Education Level
Customer Service Analysts in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mobile Device Management
- Help Desk Support
- CompTIA A+
- Call Center Experience
- Escalation Management
- Customer Service Management
- Customer Success
- Call Center Management
- Customer Support
- Client Services
- Printing
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- Administrative Skills
- Account Management
- Retail
- Finance
- Customer Relations
- Salesforce
- High School Diploma
- Telephone Skills
- Troubleshooting
- Process Improvement
- Auditing
- Customer Relationship Management
- Punctual
- Conflict Resolution
- Documentation
- Reporting
- Collaboration
- Filing
- Inventory Management
- Multitasking
- Microsoft PowerPoint
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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