Customer Service Analyst Jobs in Texas
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience...
6177 - College Station - 1320 Pavilion Avenue, College Station, Texas, 77845 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
Technical Consultant-Customer Service Management (CSM) Certification
- Addison, TX
- 10 days ago
- Addison, TX
- 10 days ago
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow...
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves...
Requisition I D : 889705 Position : Full-Time Total Rewards: Benefits/Incentive Information If youve worn a pair of glasses, weve already met. We are a global leader in the design, manufacture,...
Requisition I D : 889704 Position : Full-Time Total Rewards: Benefits/Incentive Information If youve worn a pair of glasses, weve already met. We are a global leader in the design, manufacture,...
Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Associate Client Support Analyst with Parallon you can be a part of an...
Performs Information Technology customer support work that is basic to moderately complex in nature. Provides first- and second-level desktop support through remote applications. Performs basic...
You'll Make a Difference By Providing courteous and professional service to internal and external customers....
Job Title: Client Service Analyst 3 Location: Houston, TX What you'll do: As a Trust Associate III you'll be responsible for working on client relationships and ensuring excellent client service...
6128 - Killeen - 3504 E. Central Texas Expressway, Killeen, Texas, 76543 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Position Details Bilingual Customer Care Analyst San Antonio, TX Position Summary: We are currently recruiting for an experienced Bilingual Customer Care Analyst. Essential Functions: Demonstrate...
['NRG Energy, Inc', '3.8', 'Digital Customer Experience Analyst', 'Apply on employer site', 'Apply now', 'Houston, TX', '', '$43K - $62K', '\xa0', '(Glassdoor est.)'][]
Contract: [[cust_TypeOfContract]] Compensation: [[salaryMin]] If youve worn a pair of glasses, weve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic...
Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a HRIS Senior Customer Success Analyst to join our team. Onsite role based out of our Houston Office ABOUT MITSUBISHI HEAVY...
Demographic Data for Texas
Moving to Texas? Find some basic demographic data about Texas below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Texas
Highest Education Level
Customer Service Analysts in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Help Desk Support
- CompTIA A+
- Call Center Experience
- Escalation Management
- Customer Success
- Customer Support
- Order Processing
- Printing
- Client Services
- Retail Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Calendar Management
- Technical Support
- Scanning
- Energetic
- Customer Relations
- Billing
- Administrative Skills
- Retail
- Process Improvement
- Finance
- High School Diploma
- Military Background
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Auditing
- Data Analysis
- Written Communication
- Collaboration
- Documentation
- Filing
- Reporting
- Microsoft PowerPoint
- Inventory Management
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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