Customer Service Analyst Jobs in Texas

A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.

Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.

1-14 of 14 Jobs

Client Service Analyst

  • Plano, TX
  • 2 days ago
  • Plano, TX
  • 2 days ago

Willingness to learn and understand new technologies, with a focus on applying this knowledge to enhance client service and operational efficiency....

Wealth Management Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide...

Sales Consultant - Customer Service

  • Portland, TX
  • 6 days ago
  • Portland, TX
  • 6 days ago

6090 - Corpus Christi - 7306 S. Padre Island Drive, Corpus Christi, Texas, 78412 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...

Customer Support Analyst (Part -Time) - Academic Innovation

  • San Antonio, TX
  • 8 days ago
  • San Antonio, TX
  • 8 days ago

Org Marketing Statement The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and...

Customer Support Analyst - Austin, TX; Columbia, MD or Orlando, FL

  • Austin, TX
  • 10 days ago
  • Austin, TX
  • 10 days ago

Solve the complex puzzles you've been dreaming of as our Customer Service Analyst. If you have a passion for innovation in tech, we want you on our team! Thrive in this crucial role!...

Digital Customer Experience Analyst

  • Houston, TX
  • 11 days ago
  • Houston, TX
  • 11 days ago

Digital Customer Experience Analyst NRG Energy United States, Texas, Houston Jun 21, 2025 As an NRG employee, we encourage you to take charge of your career and development journey. We invite you...

Customer Experience Analyst

  • Austin, TX
  • 12 days ago
  • Austin, TX
  • 12 days ago

Job Summary Summary Posted: Jun 24, 2025 Weekly Hours: 40 Role Number: 200607151 Imagine what you can do here. Apple is a place where extraordinary people gather to do their lives best work....

Customer Experience Analyst Lead (Customer Support)

  • Austin, TX
  • 29 days ago
  • Austin, TX
  • 29 days ago

As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience...

Technical Consultant-Customer Service Management (CSM) Certification

  • Addison, TX
  • 30+ days ago
  • Addison, TX
  • 30+ days ago

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow...

Customer Satisfaction Analyst - Escalations

  • Dallas, TX
  • 30+ days ago
  • Dallas, TX
  • 30+ days ago

Requisition I D : 889705 Position : Full-Time Total Rewards: Benefits/Incentive Information If youve worn a pair of glasses, weve already met. We are a global leader in the design, manufacture,...

Customer Satisfaction Analyst - Turn Time

  • Dallas, TX
  • 30+ days ago
  • Dallas, TX
  • 30+ days ago

Requisition I D : 889704 Position : Full-Time Total Rewards: Benefits/Incentive Information If youve worn a pair of glasses, weve already met. We are a global leader in the design, manufacture,...

Customer Support Analyst (TX) (7717)

  • Haslet, TX
  • 30+ days ago
  • Haslet, TX
  • 30+ days ago

You'll Make a Difference By Providing courteous and professional service to internal and external customers....

Senior Customer Success Analyst, HRIS

  • Houston, TX
  • 90+ days ago
  • Houston, TX
  • 90+ days ago

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a HRIS Senior Customer Success Analyst to join our team. Onsite role based out of our Houston Office ABOUT MITSUBISHI HEAVY...

MISS: IT Customer Support Analyst (Contingency Hire)

  • Houston, TX
  • 90+ days ago
  • Houston, TX
  • 90+ days ago

Title: MISS: IT Customer Support Analyst (Contingency Hire) Belong, Connect, Grow, with KBR! Program Summary The MISS program is a comprehensive initiative aimed at supporting the U.S. Department...

Demographic Data for Texas

Moving to Texas? Find some basic demographic data about Texas below.


Local
National
29,144,347
636,376

Customer Service Analyst Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Data Analyst
This eight-course Professional Certificate from IBM prepares you with job-ready skills for an entry level data analyst role. Position yourself competitively and power your data analyst career for...
Cybersecurity Analyst
Get started in the exciting field of Cybersecurity with this IBM Cybersecurity Analyst Professional Certificate! Here you will learn all the important skills you need in order to become a...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Analyst Jobs in Texas

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Analysts in Texas offer the following education background
Bachelor's Degree
36.7%
High School or GED
20.6%
Associate's Degree
15.7%
Vocational Degree or Certification
11.6%
Master's Degree
10.7%
Some College
3.3%
Doctorate Degree
0.8%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Analysts in Texas
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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