Customer Service Analyst Jobs in Texas
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Willingness to learn and understand new technologies, with a focus on applying this knowledge to enhance client service and operational efficiency....
AWM, Marcus by Goldman Sachs, Customer Experience, Analyst, Richardson, TX / Draper, UT
- Richardson, TX
- 4 days ago
- Richardson, TX
- 4 days ago
Wealth Management Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide...
6090 - Corpus Christi - 7306 S. Padre Island Drive, Corpus Christi, Texas, 78412 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
Customer Support Analyst (Part -Time) - Academic Innovation
- San Antonio, TX
- 9 days ago
- San Antonio, TX
- 9 days ago
Org Marketing Statement The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and...
Customer Support Analyst - Austin, TX; Columbia, MD or Orlando, FL
- Austin, TX
- 11 days ago
- Austin, TX
- 11 days ago
Solve the complex puzzles you've been dreaming of as our Customer Service Analyst. If you have a passion for innovation in tech, we want you on our team! Thrive in this crucial role!...
Digital Customer Experience Analyst NRG Energy United States, Texas, Houston Jun 21, 2025 As an NRG employee, we encourage you to take charge of your career and development journey. We invite you...
Job Summary Summary Posted: Jun 24, 2025 Weekly Hours: 40 Role Number: 200607151 Imagine what you can do here. Apple is a place where extraordinary people gather to do their lives best work....
As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience...
Technical Consultant-Customer Service Management (CSM) Certification
- Addison, TX
- 30+ days ago
- Addison, TX
- 30+ days ago
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow...
Requisition I D : 889705 Position : Full-Time Total Rewards: Benefits/Incentive Information If youve worn a pair of glasses, weve already met. We are a global leader in the design, manufacture,...
Requisition I D : 889704 Position : Full-Time Total Rewards: Benefits/Incentive Information If youve worn a pair of glasses, weve already met. We are a global leader in the design, manufacture,...
You'll Make a Difference By Providing courteous and professional service to internal and external customers....
MISS: IT Customer Support Analyst (Contingency Hire)
- Houston, TX
- 90+ days ago
- Houston, TX
- 90+ days ago
Title: MISS: IT Customer Support Analyst (Contingency Hire) Belong, Connect, Grow, with KBR! Program Summary The MISS program is a comprehensive initiative aimed at supporting the U.S. Department...
Demographic Data for Texas
Moving to Texas? Find some basic demographic data about Texas below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Texas
Highest Education Level
Customer Service Analysts in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Application Support
- CompTIA A+
- CompTIA Network+
- Inbound
- Escalation Management
- Customer Support
- Printing
- Resolution
- Retail Sales
- Spreadsheets
- Customer Satisfaction
- Inbound/Outbound Calling
- Scheduling Appointments
- General Repair
- Energetic
- Scanning
- Technical Support
- Billing
- General Office Duties
- Administrative Skills
- Telephone Skills
- Retail
- High School Diploma
- Finance
- Troubleshooting
- Customer Relationship Management
- Auditing
- Conflict Resolution
- Punctual
- Microsoft Outlook
- Investigation
- Verbal Communication
- Documentation
- Filing
- Inventory Management
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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