Customer Service Manager Jobs in Frisco, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager III (Custody) - Wealth Client Experience
- Fidelity Investments
- Lewisville, TX (19 miles from Frisco, TX)
- 1 day ago
- Lewisville, TX (19 miles from Frisco, TX)
- 1 day ago
Do you want to work for a fast paced, entrepreneurial organization where people make the difference? Do you thrive on providing exceptional client service? Join us as a Client Service Manager III...
In PersonAssociate Commercial Lines Client Service Manager (Small Business)
- Gallagher
- Plano, TX (11 miles from Frisco, TX)
- 2 days ago
- Plano, TX (11 miles from Frisco, TX)
- 2 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
HybridClient Service Manager III (Custody) - Wealth Client Experience
- Fidelity
- Westlake, TX (24 miles from Frisco, TX)
- 2 days ago
- Westlake, TX (24 miles from Frisco, TX)
- 2 days ago
Do you want to work for a fast paced, entrepreneurial organization where people make the difference? Do you thrive on providing exceptional client service? Join us as a Client Service Manager III...
In Person- Serenity Mental Health Centers
- Farmers Branch, TX (18 miles from Frisco, TX)
- 2 days ago
- Farmers Branch, TX (18 miles from Frisco, TX)
- 2 days ago
Customer Service Supervisor Location: Las Colinas, TX Employment Type : Full-Time Serenity Healthcare is expanding, and we're building out our member support leadership team. We're looking for a...
In PersonCustomer Service Department Manager
- Uline, Inc.
- Southlake, TX (23 miles from Frisco, TX)
- 2 days ago
- Southlake, TX (23 miles from Frisco, TX)
- 2 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
In PersonLocation: Frisco, TX, United States Share: Apply Now Save Job Saved Description ABOUT QCD: Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom...
In PersonDirector, Client Service Operations
- Fidelity Investments
- Westlake, TX (24 miles from Frisco, TX)
- 4 days ago
- Westlake, TX (24 miles from Frisco, TX)
- 4 days ago
Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role Are you passionate about improving how work happens and helping teams succeed? Do you enjoy...
In PersonClient Service Manager - Stock Plan Services
- Charles Schwab Corporation
- Westlake, TX (24 miles from Frisco, TX)
- 4 days ago
- Westlake, TX (24 miles from Frisco, TX)
- 4 days ago
Your Opportunity Schwab Stock Plan Services (SPS) provides a variety of solutions to large, publically traded companies for the administration of their Equity Compensation plans, including stock...
In PersonCustomer Service Lead - Part-Time
- Burlington Coat Factory Corporation
- Grapevine, TX (21 miles from Frisco, TX)
- 4 days ago
- Grapevine, TX (21 miles from Frisco, TX)
- 4 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeCustomer Care Supervisor - Account Management
- Quench
- Grapevine, TX (21 miles from Frisco, TX)
- 5 days ago
- Grapevine, TX (21 miles from Frisco, TX)
- 5 days ago
About Culligan Quench Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line...
In Person- Applied Systems
- Lewisville, TX (19 miles from Frisco, TX)
- 7 days ago
- Lewisville, TX (19 miles from Frisco, TX)
- 7 days ago
Amazing Career Moments Happen Here Transforming the insurance industry is ambitious, we know. Thats why at EZLynx, a division of Applied, we are committed to transforming every facet of agency...
HybridCustomer Service Supervisor - Full Time
- Whole Foods
- Highland Village, TX (15 miles from Frisco, TX)
- 10 days ago
- Highland Village, TX (15 miles from Frisco, TX)
- 10 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
In Person Full Time- Whole Foods
- McKinney, TX (14 miles from Frisco, TX)
- 11 days ago
- McKinney, TX (14 miles from Frisco, TX)
- 11 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
In PersonManager, Client Service Operations
- Fidelity Investments
- Westlake, TX (24 miles from Frisco, TX)
- 12 days ago
- Westlake, TX (24 miles from Frisco, TX)
- 12 days ago
Job Description: The Role Dened Contribution, Non-Qualified and HSA knowledge and experience required. As the main operational contact for benefits administrators, you collaborate with your...
In PersonAirline Customer Service Supervisor in DFW Airport
- Hallmark Aviation Services
- DFW Airport, TX (22 miles from Frisco, TX)
- 12 days ago
- DFW Airport, TX (22 miles from Frisco, TX)
- 12 days ago
Hallmark Aviation Services is seeking a Supervisor for an International Airline in Dallas Fort Worth International Airport, TX (DFW). The Airline Supervisor assists the Airline Account Manager...
In PersonDemographic Data for Frisco, TX
Moving to Frisco, TX? Find some basic demographic data about Frisco, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Frisco, TX
Highest Education Level
Customer Service Managers in Frisco, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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