Call Center Representative Jobs in Frisco, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Central Sales Representative (call center)
- Plano, TX (11 miles from Frisco, TX)
- 1 day ago
- Plano, TX (11 miles from Frisco, TX)
- 1 day ago
Position: Central Sales Representative (call center) Hours of Work: Full-time, Non-Exempt, On-Site 40 hours a week during Monday - Friday 8:30 AM - 8:00 PM Saturday hours required seasonally and...
Customer Sales Support Specialist (call center)
- Plano, TX (11 miles from Frisco, TX)
- 1 day ago
- Plano, TX (11 miles from Frisco, TX)
- 1 day ago
Customer Sales Support Specialist FLSA Status Non- Exempt On-site Call Center Schedule Full-time, 40 hours a week during Monday - Friday 12:30 PM - 9:00 PM. Work hours will depend on the business...
Process Associate - Fraud Call Center Agent - Remote USA
- Richardson, TX (16 miles from Frisco, TX)
- 1 day ago
- Richardson, TX (16 miles from Frisco, TX)
- 1 day ago
Position: FCS FO Call Center Agent Location: Remote Ready to shape the future of work? At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries,...
Remote WorkCall Center Representative (Bilingual)
- Denton, TX (17 miles from Frisco, TX)
- 2 days ago
- Denton, TX (17 miles from Frisco, TX)
- 2 days ago
Bilingual Call Center Representative Denton, TX OPPOORTUNITY FOR DENTAL INSURANCE BENEFITS and GROWTH Are you looking for a position that offers growth opportunities, merit increases, paid training,...
Call Center Specialist - Work From Home
- The Colony, TX (8 miles from Frisco, TX)
- 3 days ago
- The Colony, TX (8 miles from Frisco, TX)
- 3 days ago
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote Work- Carrollton, TX (16 miles from Frisco, TX)
- 3 days ago
- Carrollton, TX (16 miles from Frisco, TX)
- 3 days ago
We’re looking for a Call Center Representative to join our team!...
Bilingual Call Center Representative (Spanish)
- Plano, TX (11 miles from Frisco, TX)
- 4 days ago
- Plano, TX (11 miles from Frisco, TX)
- 4 days ago
Bilingual Call Center Representative (Spanish) 12 Month+ Contract Plano, TX (Onsite 12 weeks training and then remote) Candidates must be open to working on Saturdays (8-6pm)....
Call Center Customer Service Representative
- Plano, TX (11 miles from Frisco, TX)
- 4 days ago
- Plano, TX (11 miles from Frisco, TX)
- 4 days ago
We are seeking a motivated and empathetic Contact Center Representative to join our dynamic team. In this role, you will be the first point of contact for our guests, handling a variety of...
ULINE- Call Center Representative
- Allen, TX (15 miles from Frisco, TX)
- 14 days ago
- Allen, TX (15 miles from Frisco, TX)
- 14 days ago
Customer Service Representative Pay from $24 to $28 per hour with significant growth and earning potential! Includes $2 Shift Differential Texas Branch 2600 Rental Car Drive, DFW Airport, TX 75261...
- Addison, TX (15 miles from Frisco, TX)
- 16 days ago
- Addison, TX (15 miles from Frisco, TX)
- 16 days ago
The HOA Client Support Specialist is responsible for providing a full range of professional, technical, and general support to customers and Bank personnel. Provide excellent client service to...
- Addison, TX (15 miles from Frisco, TX)
- 16 days ago
- Addison, TX (15 miles from Frisco, TX)
- 16 days ago
Contact Center Representative PHP Agency Addison, TX About PHP Agency Founded in 2009, PHP Agency Inc. is a tech-enabled national field marketing organization (FMO) headquartered in Addison,...
- McKinney, TX (14 miles from Frisco, TX)
- 19 days ago
- McKinney, TX (14 miles from Frisco, TX)
- 19 days ago
We are seeking energetic Call Center Representatives for out Pizza Hut Call Center! You can work from home and enjoy a flexible schedule!...
Remote Work- Plano, TX (11 miles from Frisco, TX)
- 20 days ago
- Plano, TX (11 miles from Frisco, TX)
- 20 days ago
Benefits Texas Back Institute, offers a total rewards package that supports the health, life, career and retirement of our colleagues....
Senior Client Support Specialist - Third Party Origination
- Plano, TX (11 miles from Frisco, TX)
- 21 days ago
- Plano, TX (11 miles from Frisco, TX)
- 21 days ago
PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans...
Join Our Team As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global...
Demographic Data for Frisco, TX
Moving to Frisco, TX? Find some basic demographic data about Frisco, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Frisco, TX
Highest Education Level
Call Center Representatives in Frisco, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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