Call Center Representative Jobs in Frisco, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Patient Scheduling Call Center Agent FT and PT
- HCA Healthcare
- Plano, TX (11 miles from Frisco, TX)
- moments ago
- Plano, TX (11 miles from Frisco, TX)
- moments ago
The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing...
Remote Part TimeCustomer Service Call Center Agent
- HCA Healthcare
- Denton, TX (17 miles from Frisco, TX)
- 1 day ago
- Denton, TX (17 miles from Frisco, TX)
- 1 day ago
center experience preferably in a healthcare environment preferred Ability to work a minimum of 90% of your day on the phone uninterrupted Benefits Parallon, offers a total rewards package that supports...
RemoteCustomer Care Associate - Nationals/Strategic
- ESAB
- Denton, TX (17 miles from Frisco, TX)
- 5 days ago
- Denton, TX (17 miles from Frisco, TX)
- 5 days ago
Job Description: Founded in 1904, ESAB Corporation is a premier narrowly diversified global leader in connected fabrication technology and gas control solutions. Our rich history of innovative...
In Person- MCI Careers
- Addison, TX (15 miles from Frisco, TX)
- 11 days ago
- Addison, TX (15 miles from Frisco, TX)
- 11 days ago
LOCATION: Dallas, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across...
In PersonCall Center Customer Service Representative
- MCI Careers
- Addison, TX (15 miles from Frisco, TX)
- 11 days ago
- Addison, TX (15 miles from Frisco, TX)
- 11 days ago
LOCATION: Dallas, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across...
In Person- MCI Careers
- Addison, TX (15 miles from Frisco, TX)
- 11 days ago
- Addison, TX (15 miles from Frisco, TX)
- 11 days ago
Join our team as a Call Center Representative....
In PersonCall Center Collections Representative
- MCI Careers
- Addison, TX (15 miles from Frisco, TX)
- 11 days ago
- Addison, TX (15 miles from Frisco, TX)
- 11 days ago
LOCATION: Dallas, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across...
In Person- Texas Capital Bank
- Richardson, TX (16 miles from Frisco, TX)
- 17 days ago
- Richardson, TX (16 miles from Frisco, TX)
- 17 days ago
Qualifications High School diploma, general education degree (GED), or equivalent required 2+ years customer service experience in a professional environment required Financial services call center...
In Person- Texas Back Institute
- Plano, TX (11 miles from Frisco, TX)
- 18 days ago
- Plano, TX (11 miles from Frisco, TX)
- 18 days ago
Introduction Do you have the career opportunities as a Medical Office Specialist you want with your current employer? We have an exciting opportunity for you to join Texas Back Institute which is...
In PersonInsurance Call Center Representative
- Randstad
- Roanoke, TX (24 miles from Frisco, TX)
- 21 days ago
- Roanoke, TX (24 miles from Frisco, TX)
- 21 days ago
Do you have 1 year of RECENT Call Center Experience? Also RECENT Insurance experience? Are you completely comfortable with $25-$30/hr PLUS Benefits? This could be the perfect opportunity for you!...
In PersonAre you passionate about helping patients access life-changing specialty medications? We are currently hiring for upcoming needs for our Healthcare client! This is more than a call center...
RemoteCall Center Representative Job Openings (DALLAS, TX, USA)
- MCI Careers
- Addison, TX (15 miles from Frisco, TX)
- 30+ days ago
- Addison, TX (15 miles from Frisco, TX)
- 30+ days ago
We are hiring an experienced and customer-driven Call Center Representative to join our team in Dallas....
In PersonTreasury Client Support Specialist
- Cornerstone Servicing
- Plano, TX (11 miles from Frisco, TX)
- 45+ days ago
- Plano, TX (11 miles from Frisco, TX)
- 45+ days ago
Who we are: Cornerstone Capital Bancorp, Inc., headquartered in Houston, is a Texas-based financial services company dedicated to helping families, businesses, and communities thrive. Through its...
In PersonCustomer Care Associate - Swim School
- Streamline Brands LLC
- McKinney, TX (14 miles from Frisco, TX)
- 60+ days ago
- McKinney, TX (14 miles from Frisco, TX)
- 60+ days ago
Are you passionate about creating memorable experiences for families while supporting life-saving swimming education? The Customer Care Associate is the welcoming face of our swim school,...
In Person- NTT America
- Plano, TX (11 miles from Frisco, TX)
- 60+ days ago
- Plano, TX (11 miles from Frisco, TX)
- 60+ days ago
Req ID: 352985 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
HybridDemographic Data for Frisco, TX
Moving to Frisco, TX? Find some basic demographic data about Frisco, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Frisco, TX
Highest Education Level
Call Center Representatives in Frisco, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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