Customer Support Supervisor

Location: Frisco, TX, United States

Share:

Apply Now

Save Job Saved

Description

ABOUT QCD:

Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom last-mile distribution company specializing in tailored solutions for selected food service Industry customers. Headquartered in Frisco, Texas, QCD services thousands of restaurants throughout the United States. Providing over 37,000 deliveries a week from 25 strategically located distribution centers, the QCD fleet averages more than 40 million miles driven per year. QCD associates also help run a national non-profit, the GSF Foundation.

At QCD, every role drives success. Whether you're preparing orders, making deliveries, mapping routes, or managing warehouses, you're part of a dynamic team that keeps America's favorite restaurants running. Beyond offering logistics jobs, we build careers and fuel the future of foodservice distribution.

JOB SUMMARY: Supervises the day-to-day activities of Customer Representatives to ensure timely responsiveness to product, delivery, and promotion inquiries and problem resolution.

ESSENTIAL FUNCTIONS:

• Supervises Customer Representative and Customer Service Coordinators to ensure effective communication and collaboration between QCD Customer Accounts and vendors regarding routing, promotional activities, new store openings, and other aspects of customer service. (35%)
• Oversees distribution projects such as computer conversions, service level changes, customer requests, and surveys to meet customer needs. (20%)
• Assist in market-wide and occasional route changes to ensure customer accounts are informed in a timely manner. (20%)
• Responds to customer complaints and other issues to resolve problems quickly and thoroughly or to forward them for appropriate resolution. (15%)
• Performs the work of Customer Representatives, as required, to ensure completion of all work tasks in the event of a staffing shortage. (5%)
• Attends customer meetings to build and maintain strong customer relations. (5%)
• Performs other related and assigned duties as necessary.

SCHEDULE: The preferred candidate should have a flexible schedule including working until 8pm on Saturdays. Schedule availability throughout the week can be discussed.

MINIMUM QUALIFICATIONS: Education and experience equivalent to:

Education/Certification:

High school diploma or equivalent

Experience:

3 to 6 years of relevant work experience in customer service

Knowledge, Skills and Abilities

Knowledge of (B/basic; J/journey; E/expert):

• Supervisory concepts and techniques (J)
• Order processing concepts and procedures (J)
• Storage and shipment of food or allied products (J)
• Routing concepts and techniques (J)
• 10-key machine by touch (B)
• Products (B)
• Promotions (B)
• Customer service concepts and techniques (J)
• PC word processing/spreadsheet software applications (J)

Skill and ability to:

• Supervise and motivate employees in a team-based environment
• Communicate and coordinate effectively with internal and external customers verbally and in writing
• Interpret routing or delivery anomalies and identify appropriate solutions
• Resolve customer complaints effectively and efficiently
• Work independently
• Work effectively in a general business environment, with a focus on high levels of quality and customer service
• Travel via airplane and drive an automobile
• Act in accordance with GSF's Values and Creed

LEADERSHIP/MANAGEMENT RESPONSIBILITY

Supervises Customer Representatives and Customer Service Coordinators.

PERFORMANCE CATEGORIES

• Productivity/quality standards: accuracy, timeliness, thoroughness
• Productivity/quality standards: customer service/satisfaction and responsiveness
• Budget
• Employee development
• Customer and vendor relations
• Teamwork within the department and across departments
• Project/assignment standards

WHY JOIN US

We're not just in the business of distribution - we're in the business of development. Your ambition accelerates our whole team's progress. We provide clear paths for career advancement, from entry-level to leadership, backed by comprehensive training and development programs. As we grow with our customers, our associates navigate the next turn in their supply chain careers. Opportunities are always on the road ahead with QCD and throughout theGolden State Foodsfamily of companies.

At QCD, our people-first culture is grounded in simple values: treat others the way you want to be treated, hold yourself to a high standard, and always do the right thing. We believe in shared success - because when our people thrive, our customers do, too.

QCD is the place to be, if you believe in living our values-driven culture - celebrating wins together - learning from challenges - exploring bold ideas - collaborating for shared success - prioritizing people first and giving back to our community.

Equal Opportunity Employer:

We're proud to be an equal opportunity employer. QCD values diverse perspectives and is committed to creating an inclusive and respectful workplace where every person is supported and empowered to thrive.

Share:

Apply Now