Customer Service Manager Jobs in Addison, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- The Pasha Group
- Irving, TX (11 miles from Addison, TX)
- 13 hours ago
- Irving, TX (11 miles from Addison, TX)
- 13 hours ago
Position at The Pasha Group Information for California residents about our collection and use of job applicant personal information can be found here: Privacy Practices Job Summary The Customer...
In PersonSenior Client Service Manager Fire Systems
- Siemens
- Dallas, TX (12 miles from Addison, TX)
- 1 day ago
- Dallas, TX (12 miles from Addison, TX)
- 1 day ago
Job Family: Buildings Req ID: 508280 Position Location: This role supports our Plano, TX branch location, which serves customers throughout the greater Dallas, TX area. Here at Siemens, we take...
In Person- TIAA
- Dallas, TX (12 miles from Addison, TX)
- 1 day ago
- Dallas, TX (12 miles from Addison, TX)
- 1 day ago
Client Services Team Leader The Client Services Director (CSD) leads, mentors, and manages a team of Client Service Managers (CSMs) to ensure exceptional service delivery and client satisfaction....
In Person- Penske Truck Leasing
- Grand Prairie, TX (15 miles from Addison, TX)
- 1 day ago
- Grand Prairie, TX (15 miles from Addison, TX)
- 1 day ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In PersonClient Service Manager III (Custody) - Wealth Client Experience
- Fidelity Investments
- Euless, TX (15 miles from Addison, TX)
- 1 day ago
- Euless, TX (15 miles from Addison, TX)
- 1 day ago
Do you want to work for a fast paced, entrepreneurial organization where people make the difference? Do you thrive on providing exceptional client service? Join us as a Client Service Manager III...
In PersonAssociate Commercial Lines Client Service Manager (Small Business)
- Gallagher
- Plano, TX (9 miles from Addison, TX)
- 2 days ago
- Plano, TX (9 miles from Addison, TX)
- 2 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
HybridClient Service Manager III (Custody) - Wealth Client Experience
- Fidelity
- Westlake, TX (22 miles from Addison, TX)
- 2 days ago
- Westlake, TX (22 miles from Addison, TX)
- 2 days ago
Do you want to work for a fast paced, entrepreneurial organization where people make the difference? Do you thrive on providing exceptional client service? Join us as a Client Service Manager III...
In PersonCustomer Assistance Manager (Dallas, TX)
- Progressive Leasing
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, weve grown from start-up to industry leader by innovating,...
Remote- Serenity Mental Health Centers
- Irving, TX (11 miles from Addison, TX)
- 2 days ago
- Irving, TX (11 miles from Addison, TX)
- 2 days ago
Customer Service Supervisor Location: Las Colinas, TX Employment Type : Full-Time Serenity Healthcare is expanding, and we're building out our member support leadership team. We're looking for a...
In PersonPT Customer Experience Manager (Temporary)
- Michaels Stores
- Irving, TX (11 miles from Addison, TX)
- 2 days ago
- Irving, TX (11 miles from Addison, TX)
- 2 days ago
Store - LANSING-DELTA TOWNSHIP, MIDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
In Person Part TimeCustomer Service Department Manager
- Uline, Inc.
- Colleyville, TX (18 miles from Addison, TX)
- 2 days ago
- Colleyville, TX (18 miles from Addison, TX)
- 2 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
In Person- Quality Custom Distribution
- Frisco, TX (15 miles from Addison, TX)
- 3 days ago
- Frisco, TX (15 miles from Addison, TX)
- 3 days ago
Location: Frisco, TX, United States Share: Apply Now Save Job Saved Description ABOUT QCD: Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom...
In PersonParttime customer experience Manager
- Michaels Stores
- Irving, TX (11 miles from Addison, TX)
- 4 days ago
- Irving, TX (11 miles from Addison, TX)
- 4 days ago
Store - ANCHORAGE-GLENN HWY, AKDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In PersonDirector, Client Service Operations
- Fidelity Investments
- Westlake, TX (22 miles from Addison, TX)
- 4 days ago
- Westlake, TX (22 miles from Addison, TX)
- 4 days ago
Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role Are you passionate about improving how work happens and helping teams succeed? Do you enjoy...
In PersonPT Customer Experience Manager
- Michaels Stores
- Irving, TX (11 miles from Addison, TX)
- 4 days ago
- Irving, TX (11 miles from Addison, TX)
- 4 days ago
Store - ST. AUGUSTINE, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeDemographic Data for Addison, TX
Moving to Addison, TX? Find some basic demographic data about Addison, TX below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Addison, TX
Highest Education Level
Customer Service Managers in Addison, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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