Call Center Representative Jobs in Addison, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Support Specialist - Dallas, TX
- Dallas, TX (12 miles from Addison, TX)
- 5 hours ago
- Dallas, TX (12 miles from Addison, TX)
- 5 hours ago
Are you Smart, Driven + Pretty Damn Cool? Tangram is looking for extraordinary people to join our industry-leading team that keeps defining the future of interior environments. An inspirational...
- Richardson, TX (5 miles from Addison, TX)
- 1 day ago
- Richardson, TX (5 miles from Addison, TX)
- 1 day ago
Interface with clients, potential clients and donors phone calls, online chats, text messages and emails as well as perform basic data entry activities for Prestonwood Pregnancy Center ("PPC")....
- Plano, TX (9 miles from Addison, TX)
- 2 days ago
- Plano, TX (9 miles from Addison, TX)
- 2 days ago
Description Job Title: Call Center Representative Duration: Long Term Location: Dallas-Fort Worth, TX Due to client requirements this role is only open to USC or GC candidates* Job Summary: Project...
Centralized Sales Representative (call center)
- Plano, TX (9 miles from Addison, TX)
- 2 days ago
- Plano, TX (9 miles from Addison, TX)
- 2 days ago
Position: Centralized Sales Representative (call center) Hours of Work: Full-time, Non-Exempt, On-Site 40 hours a week during Monday - Friday 8:30 AM - 8:00 PM Saturday hours required seasonally...
Call Center Representative/Clinical Recruiter 1
- Irving, TX (11 miles from Addison, TX)
- 3 days ago
- Irving, TX (11 miles from Addison, TX)
- 3 days ago
Overview Call Center Representative/Clinical Recruiter 1 Imagine your future with us At ALS, we encourage you to dream big....
Contact Center Representative I
- Garland, TX (12 miles from Addison, TX)
- 3 days ago
- Garland, TX (12 miles from Addison, TX)
- 3 days ago
Minimum Qualifications High School Diploma or GED. 2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully...
Financial Contact Center Representative
- Dallas, TX (12 miles from Addison, TX)
- 3 days ago
- Dallas, TX (12 miles from Addison, TX)
- 3 days ago
LOCATION Dallas, TX JOB TYPE Full-Time & Part-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance,...
AXS _Contact Center Representative I
- Frisco, TX (15 miles from Addison, TX)
- 4 days ago
- Frisco, TX (15 miles from Addison, TX)
- 4 days ago
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000...
Customer Sales Support Specialist (call center)
- Plano, TX (5 miles from Addison, TX)
- 5 days ago
- Plano, TX (5 miles from Addison, TX)
- 5 days ago
Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organization with an award-winning service team that has ample opportunity for...
Bilingual Customer Sales Support Specialist (call center)
- Plano, TX (5 miles from Addison, TX)
- 5 days ago
- Plano, TX (5 miles from Addison, TX)
- 5 days ago
Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organization with an award-winning service team that has ample opportunity for...
Client Support Specialist-Remote
- Dallas, TX (12 miles from Addison, TX)
- 7 days ago
- Dallas, TX (12 miles from Addison, TX)
- 7 days ago
Client Support Specialist-Remote Affirmations Dallas, TX, US 2 days ago Quick Job type Full-time Part-time Remote Quick Job description Client Support Specialist - Remote | No Experience Needed |...
Remote WorkWere looking for enthusiastic and dependable individuals to join our team as Part-Time Call Center Representatives....
- Dallas, TX (12 miles from Addison, TX)
- 9 days ago
- Dallas, TX (12 miles from Addison, TX)
- 9 days ago
Company Description Life at Telvista is pretty awesome! We have a mission to bring our employees the inspiration to create a life they love. For this, we continue to empower our teams to take on...
- Dallas, TX (12 miles from Addison, TX)
- 10 days ago
- Dallas, TX (12 miles from Addison, TX)
- 10 days ago
Call Center Representative Luxury Bath of Texoma is one of the fastest growing brands in the acrylic bath remodeling industry....
- Dallas, TX (12 miles from Addison, TX)
- 11 days ago
- Dallas, TX (12 miles from Addison, TX)
- 11 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Demographic Data for Addison, TX
Moving to Addison, TX? Find some basic demographic data about Addison, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Addison, TX
Highest Education Level
Call Center Representatives in Addison, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Typing
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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