Customer Service Manager Jobs in Nashville, TN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
What You'll Do As a Customer Service Manager, you will: Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion....
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
75% Travel Company Description RaySecur is revolutionizing security imaging with the world's first desktop scanners capable of seeing inside objects, providing x-ray-like imaging without any...
Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Application window is expected to close on 6/27/2025Ideal candidate will work onsite/hybrid in Tennessee. What You'll DoAs a Customer Experience Manager, you will play a pivotal role in driving...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Part Time customer service manager
- Brentwood, TN (9 miles from Nashville, TN)
- 8 days ago
- Brentwood, TN (9 miles from Nashville, TN)
- 8 days ago
Store - NASH-BRENTWOOD, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Smyrna, TN (20 miles from Nashville, TN)
- 8 days ago
- Smyrna, TN (20 miles from Nashville, TN)
- 8 days ago
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness,...
- Madison, TN (7 miles from Nashville, TN)
- 9 days ago
- Madison, TN (7 miles from Nashville, TN)
- 9 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
At Optiv, were on a mission to help our clients make their businesses more secure. Were one of the fastest-growing companies in a truly essential industry. Join us. The Client Success Manager (US...
Remote WorkLocation: Nashville, US-TN Rate: 80000 Type: Permanent Customer Support Supervisor Supervisor of Customer Support Overview: The Supervisor of Customer Support will lead a high-performing team...
Consultant, Account (Client Relations Manager 3PL)
- La Vergne, TN (15 miles from Nashville, TN)
- 19 days ago
- La Vergne, TN (15 miles from Nashville, TN)
- 19 days ago
What Account Management - Dist contributes to Cardinal Health Account Management is responsible for managing the success of the relationship with an assigned set of customers in order to achieve...
Supervisor, Member Services - Archimedes
- Brentwood, TN (9 miles from Nashville, TN)
- 19 days ago
- Brentwood, TN (9 miles from Nashville, TN)
- 19 days ago
Qualifications 3+ years call center experience preferable 3+ years supervisory or management experience in a call center environment Proven knowledge of Microsoft Excel, Word, Power Point, and Outlook...
Demographic Data for Nashville, TN
Moving to Nashville, TN? Find some basic demographic data about Nashville, TN below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Nashville, TN
Highest Education Level
Customer Service Managers in Nashville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Driving
- Customer Relationship Management
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Documentation
- Spanish
- English
- Inventory Management
- Policy Development
- Multitasking
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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