Call Center Representative Jobs in Nashville, TN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Admissions Specialist Call Center
- Promises Behavioral Health
- Brentwood, TN (9 miles from Nashville, TN)
- 14 hours ago
- Brentwood, TN (9 miles from Nashville, TN)
- 14 hours ago
Position Summary The Admissions Specialist consults with potential clients to assess and provide recommendations for the appropriate program and/or facility to recommend for treatment, based on...
In PersonRemote Call Center Customer Service Agent
- Randstad
- Nashville, TN
- 2 days ago
- Nashville, TN
- 2 days ago
Our ideal candidate possesses: Previous virtual call center experience or applicable retail customer service experience Excellent verbal and written communications skills Ability to type 35 words per...
RemoteCall Center Customer Service Jobs in USA, TN, Nashville Rose International Job
- Rose International
- Nashville, TN
- 5 days ago
- Nashville, TN
- 5 days ago
Education Requirements:- High School diploma or equivalentPreferred Education:- Bachelor's degreeRequired Skills for the Call Center/Customer Service position:- Minimum of 2 years customer...
In PersonCall Center / Customer Service IV#26-17944 Up to $25 per hour Nashville, TN Hybrid Job Description Our Client, a Global Power Technology Leader company, is looking for a Call Center / Customer...
In PersonCall Center Representative - College Graduate
- The Tennessee Credit Union
- Nashville, TN
- 6 days ago
- Nashville, TN
- 6 days ago
Our Call Center Representative role is a great entry point into a growing organization where customer service, teamwork, and career development matter....
In PersonBilingual A/R Insurance Call Center Rep - REMOTE
- Western Arizona Regional Medical Center
- Franklin, TN (22 miles from Nashville, TN)
- 11 days ago
- Franklin, TN (22 miles from Nashville, TN)
- 11 days ago
Paid Time Off Job Summary The Bilingual A/R Call Center Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service...
Remote Full Time- Monogram Health
- Brentwood, TN (9 miles from Nashville, TN)
- 13 days ago
- Brentwood, TN (9 miles from Nashville, TN)
- 13 days ago
Position: Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram Health voice the patient meets....
In PersonCall Center Representative - Bilingual
- Monogram Health
- Brentwood, TN (9 miles from Nashville, TN)
- 13 days ago
- Brentwood, TN (9 miles from Nashville, TN)
- 13 days ago
Position: Call Center Representative - Bilingual The Call Center Representative - Bilingual is the first Monogram Health voice the patient meets....
In PersonBilingual A/R Insurance Call Center Rep - REMOTE
- Shared Services Center - Nashville
- Nashville, TN
- 13 days ago
- Nashville, TN
- 13 days ago
Paid Time Off Job Summary The Bilingual A/R Call Center Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service...
RemoteRemote - Spanish Bilingual Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Nashville, TN
- 17 days ago
- Nashville, TN
- 17 days ago
Previous call center experience and/or prior experience in the health insurance industry (preferred). Education: High School Diploma or GED required....
RemoteOn-Site Medical Call-Center Specialist
- DCI Donor Services
- Nashville, TN
- 20 days ago
- Nashville, TN
- 20 days ago
DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want...
In PersonPrimary Contact Center Representative (Call Center)
- First National Bank Of Pennsylvania
- Nashville, TN
- 20 days ago
- Nashville, TN
- 20 days ago
Primary Office Location: 3014 East State Street. Hermitage, Pennsylvania. 16148. Join our team. Make a difference - for us and for your future. Position Title: Primary Contact Center...
In PersonPrior call center experience or retail customer service handling volume customers in time sensitive environment is ideal....
In Person ContractRemote - Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Nashville, TN
- 22 days ago
- Nashville, TN
- 22 days ago
As a Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction....
RemoteCall Center Agent Advance Financial - 3.9 Nashville, TN Job Details Full-time $18 - $22 an hour 19 hours ago Benefits Paid parental leave Paid holidays Loan repayment program Health insurance...
RemoteDemographic Data for Nashville, TN
Moving to Nashville, TN? Find some basic demographic data about Nashville, TN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Nashville, TN
Highest Education Level
Call Center Representatives in Nashville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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