Call Center Representative Jobs in Nashville, TN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Service Call Center Representative - 2325801
- Franklin, TN (22 miles from Nashville, TN)
- 19 hours ago
- Franklin, TN (22 miles from Nashville, TN)
- 19 hours ago
Customer Service Call Center Representative - 2325801 Job Employer Name: Waste ManagementSpiderID: 13921935 Location: FRANKLIN, TennesseeDate Posted: 1/8/2025 Wage:Category: Executive Job Code: 2325801...
The Call Center Representative is responsible for handling incoming calls and is the first contact customers have with the Amazon.com corporate resource line by phone....
Contact Center Representative (12pm-9pm) w/ Onsite Training (8am-5pm) - Nashville, TN
- Nashville, TN
- 12 days ago
- Nashville, TN
- 12 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Join Our Growing Transportation Operations Team! Be part of a fast-paced, expanding team that manages daily freight movements across North American fulfillment centers. This is a great opportunity...
Full Time - Guest Sales Agent - Call Center - Grand Ole Opry
- Nashville, TN
- 23 days ago
- Nashville, TN
- 23 days ago
Full Time - Guest Sales Agent - Call Center - Grand Ole Opry #25-0139 Nashville, Tennessee, United States Job Description Deliver exceptional service to guests by connecting them to unforgettable...
Position: Call Center Representative (Engagement Specialist) The Call Center Representative is the first Monogram Health voice the patient comes in contact....
- Franklin, TN (22 miles from Nashville, TN)
- 30+ days ago
- Franklin, TN (22 miles from Nashville, TN)
- 30+ days ago
Lee Company offers complete facility solutions services of HVAC, plumbing, electrical, and preventative maintenance for commercial facilities throughout Tennessee, Alabama, and Kentucky. Our...
- Brentwood, TN (9 miles from Nashville, TN)
- 30+ days ago
- Brentwood, TN (9 miles from Nashville, TN)
- 30+ days ago
Responsibilities UHS National Call Center (a UHS company) Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through...
Demographic Data for Nashville, TN
Moving to Nashville, TN? Find some basic demographic data about Nashville, TN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Nashville, TN
Highest Education Level
Call Center Representatives in Nashville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Microsoft Outlook
- Verbal Communication
- Investigation
- Interpersonal Skills
- Collaboration
- Spanish
- Microsoft PowerPoint
- English
- Policy Development
- Multitasking
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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