Call Center Representative Jobs in Nashville, TN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Behavioral Health Call Center Specialist (Remote)
- Franklin, TN (22 miles from Nashville, TN)
- 1 hour ago
- Franklin, TN (22 miles from Nashville, TN)
- 1 hour ago
Posting Title: Behavioral Health Call Center Specialist (Remote) Overview: Fast Pace Health strives to provide a best in class patient experience in every interaction. We are seeking a...
Remote WorkHR Contact Center Representative - HYBRID
- Franklin, TN (22 miles from Nashville, TN)
- 15 hours ago
- Franklin, TN (22 miles from Nashville, TN)
- 15 hours ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : This role is remote in California M-F 8:30AM-5PM PST Hybrid in Franklin TN M-F 6:50 am to 3:20pm CST...
Remote Work- Goodlettsville, TN (11 miles from Nashville, TN)
- 1 day ago
- Goodlettsville, TN (11 miles from Nashville, TN)
- 1 day ago
One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team....
Temporary- Call Center Operator (Pool)
- Gallatin, TN (23 miles from Nashville, TN)
- 2 days ago
- Gallatin, TN (23 miles from Nashville, TN)
- 2 days ago
Title: Temporary- Call Center Operator (Pool) Institution: Volunteer State Community College Job Summary: The purpose of the Call Center Operator is to provide accurate information to prospective...
Call Center Specialist - Work From Home
- Antioch, TN (9 miles from Nashville, TN)
- 2 days ago
- Antioch, TN (9 miles from Nashville, TN)
- 2 days ago
FT Call Center Specialist - Work From Home Location: Antioch [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available...
Remote WorkCustomer Sales and Service Call Center Representative
- Nashville, TN
- 8 days ago
- Nashville, TN
- 8 days ago
Start with the paycheck: Customer Sales and Service Call Center Representative start between $10.00/hr and $20.06/hr. This does not include commissions. his does not include commissions....
Senior Contact Center Representative - Business Banking Support
- Nashville, TN
- 18 days ago
- Nashville, TN
- 18 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkCompany: Kelly Services Location: Nashville, TN Career Level: Associate Industries: Recruitment Agency, Staffing, Job Board Description Call Center Customer Service Representative (Hybrid -...
Call Center / Customer Service IV#25-60065 $23.22-$25.00 per hour Nashville, TN All On-site Job Description Our Client, a Global Power Technology Leader company, is looking for a Call Center /...
HRES Contact Center Representative I - HYBRID
- Franklin, TN (22 miles from Nashville, TN)
- 22 days ago
- Franklin, TN (22 miles from Nashville, TN)
- 22 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote Work- Antioch, TN (9 miles from Nashville, TN)
- 28 days ago
- Antioch, TN (9 miles from Nashville, TN)
- 28 days ago
Lee Company offers complete facility solutions services of HVAC, plumbing, electrical, and preventative maintenance for commercial facilities throughout Tennessee, Alabama, and Kentucky. Our...
- Franklin, TN (22 miles from Nashville, TN)
- 30+ days ago
- Franklin, TN (22 miles from Nashville, TN)
- 30+ days ago
Responsibilities Meritage Homes is looking for a New Home Warranty Associate in Franklin, TN who will: Supervise the warranty-service work of laborers and sub-contractors at several home sites...
Full Time - Guest Sales Agent - Call Center - Grant Ole Opry
- Nashville, TN
- 30+ days ago
- Nashville, TN
- 30+ days ago
Deliver exceptional service to guests by connecting them to unforgettable country music lifestyle experiences that connect artists and fans around the world. Serve as the front-line sales and...
Demographic Data for Nashville, TN
Moving to Nashville, TN? Find some basic demographic data about Nashville, TN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Nashville, TN
Highest Education Level
Call Center Representatives in Nashville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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