Customer Service Manager Jobs in Tennessee
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Location: Franklin - Store 132: 327 Holly Springs Plaza Franklin NC 28734 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Memphis, TN
- 1 day ago
- Memphis, TN
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Coordinator Float Job ID: 31842 Job Category: Administrative Non Clinical Support Work Type: Full Time Work Schedule: Days Department: BMG System Services Facility: BMG Clinics...
Senior Customer Service Coordinator-E-Commerce- Wednesday-Saturday 10 am to 830 pm
- Memphis, TN
- 1 day ago
- Memphis, TN
- 1 day ago
The Senior Customer Coordinator supports the customer service team by managing escalated issues, mentoring coordinators, and ensuring smooth e-commerce operations. This role collaborates across...
Coordinator-Customer Service II Job ID: 33516 Job Category: Administrative Non Clinical Support Work Type: Full Time Work Schedule: Days Department: Memphis Lung Facility: Memphis Lung Location:...
CUSTOMER SERVICE COORDINATOR-1 LA FOLLETTE, TN Essential Job Functions: Provide efficient and courteous service to customers at all times. Provide training for new cashiers and courtesy clerks in...
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Strategic Customer Success Manager - Public Sector
- Nashville, TN
- 2 days ago
- Nashville, TN
- 2 days ago
Location:** Remote, United States **Employment Type:** FullTime **Location Type:** Remote **Department** Job Fairs & Work Programs, Skillbridge **Overview** Were not just building better tech....
Lease Account Manager, VTRL Leasing- Nashville, TN
- Nashville, TN
- 3 days ago
- Nashville, TN
- 3 days ago
Who We Are: Velocity Truck Rental and Leasing is a rapidly growing, employee and customer focused company, servicing the Commercial Truck Rental and Full-Service Lease markets of California and...
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Essential Job Functions: Provide efficient and courteous service to customers at all times. Provide training for new cashiers and courtesy clerks in all job related areas. Give produce test to...
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness,...
The Senior Customer Coordinator supports the customer service team by managing escalated issues, mentoring coordinators, and ensuring smooth e-commerce operations. This role collaborates across...
The Harpeth Valley Utilities District (HVUD) is seeking an experienced and customer-focused Customer Service Manager (Manager), reporting to the Fiscal Officer, to lead and inspirethe Customer Service...
Demographic Data for Tennessee
Moving to Tennessee? Find some basic demographic data about Tennessee below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Tennessee
Highest Education Level
Customer Service Managers in Tennessee offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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