Customer Service Manager Jobs in Tennessee
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Manager, Customer Service at Urgent Team
- Urgent Team
- Nashville, TN
- 7 days ago
- Urgent Team
- Nashville, TN
- 7 days ago
JOB SUMMARY: The Customer Service Manager will lead and manage the customer service team within the revenue cycle department in a healthcare setting....
- Multi-Color Corporation
- Clarksville, TN
- 9 days ago
- Multi-Color Corporation
- Clarksville, TN
- 9 days ago
This position requires high level computer skills; excellent written and verbal communication skills; prior customer service management experience and technical printing knowledge helpful....
Coordinator-Customer Service - MG Tipton Family Medicine
- Covington, TN
- 9 hours ago
- Covington, TN
- 9 hours ago
Coordinator-Customer Service - MG Tipton Family Medicine Job ID: 26130 Job Category: Administrative Non Clinical Support Work Schedule: Days Facility: BMG Clinics Location: Covington, TN Overview...
Coordinator-Customer Service - MG The Doctors Clinic BMG
- Union City, TN
- 9 hours ago
- Union City, TN
- 9 hours ago
Coordinator-Customer Service - MG The Doctors Clinic BMG Job ID: 27853 Job Category: Administrative Non Clinical Support Work Schedule: Days Facility: BMG Clinics Location: Union City, TN Overview...
Essential Job Functions: Provide efficient and courteous service to customers at all times. Provide training for new cashiers and courtesy clerks in all job related areas. Give produce test to...
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
Job Responsibilities Provides excellent customer service, accurate order entry, and administrative support. Coordinates incoming customer orders for chemical requirements, including tolling, from...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
- Nashville, TN
- 1 day ago
- Nashville, TN
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
center experience....
[Customer Support / Remote] - Anywhere in U.S. / $40K+ per year - As a Customer Service Administrator at Sourcepass, you will: Manage incoming customer inquiries via phone, email, and chat;...
Remote WorkJob Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive...
This position will report to the Customer Service Manager....
Coordinator-Customer Service - TC BCC Memphis Job ID: 28055 Job Category: Administrative Non Clinical Support Work Schedule: Days Facility: BMH Tipton Hospital Location: Memphis, TN Overview...
Coordinator-Customer Service Job ID: 28483 Job Category: Administrative Non Clinical Support Work Schedule: Days Facility: BMG Clinics Location: Germantown, TN Overview Summary Promotes a high...
Demographic Data for Tennessee
Moving to Tennessee? Find some basic demographic data about Tennessee below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Tennessee
Highest Education Level
Customer Service Managers in Tennessee offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Customer Relationship Management
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- Team Building
- Sales
- English
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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