Customer Service Manager Jobs in Tennessee
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Director Client Services Workers Compensation
- Sedgwick
- Memphis, TN
- 11 hours ago
- Memphis, TN
- 11 hours ago
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
In PersonA career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonDo you possess a proven track record of providing exceptional customer service and support within the manufacturing, building materials, or commercial construction industry? Do you believe that...
In PersonSmurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve...
In PersonEssential Job Functions: Provide efficient and courteous service to customers at all times. Provide training for new cashiers and courtesy clerks in all job related areas. Give produce test to...
In PersonSenior Customer Relations Manager - Strategic Access Support Team - Remote
- Vanderbilt Health
- Nashville, TN
- 1 day ago
- Nashville, TN
- 1 day ago
Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals...
RemoteFT Assistant Manager Customer Service
- Food Lion
- Ashland City, TN
- 2 days ago
- Ashland City, TN
- 2 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 504649 Address: USA-TN-Ashland City-314 Frey Street Store Code: Store 00693 Front End (7214054) Food Lion has been providing an easy,...
In PersonOverview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
In Person- Baptist Memorial Health Care
- Memphis, TN
- 2 days ago
- Memphis, TN
- 2 days ago
Overview Job Summary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and...
In PersonDirector, Client Services (Dry Grocery/Foods)
- Daymon
- Nashville, TN
- 2 days ago
- Nashville, TN
- 2 days ago
Summary At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Director, Client Services (Dry Grocery/Foods)to be responsible for the development and execution of...
In PersonCategory/Area of Expertise: Retail Operations Job Requisition: 504179 Address: USA-TN-Nashville-3636 Bell Rd Store Code: Store 01617 Front End (7227611) Food Lion has been providing an easy, fresh...
In PersonClient Service Manager (Captives)
- Marsh & McLennan Companies, Inc.
- Knoxville, TN
- 4 days ago
- Knoxville, TN
- 4 days ago
We are seeking a talented individual to join our Captives team at Marsh as a Client Service Manager. This role can be based in any US office location. This position is responsible for the daily...
HybridHomecare Customer Service Manager ( CSM )
- All Ways Caring HomeCare
- Knoxville, TN
- 5 days ago
- Knoxville, TN
- 5 days ago
Our Company All Ways Caring HomeCare Overview Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall...
In PersonSr. Director, Client Services: Pet/Paper/Non-Foods
- Daymon
- Nashville, TN
- 6 days ago
- Nashville, TN
- 6 days ago
Summary Senior Director, Client Services - Pet/Paper/Non-Foods At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Senior Director of Client Services to be...
In PersonU.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required. Preferred Hub Locations...
In PersonDemographic Data for Tennessee
Moving to Tennessee? Find some basic demographic data about Tennessee below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Tennessee
Highest Education Level
Customer Service Managers in Tennessee offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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