Customer Service Manager Jobs in Knoxville, TN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Director Client Services Workers Compensation
- Sedgwick
- Knoxville, TN
- 11 hours ago
- Knoxville, TN
- 11 hours ago
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
In PersonCustomer Service Coordinator-1
- Food City
- Sevierville, TN (24 miles from Knoxville, TN)
- 23 hours ago
- Sevierville, TN (24 miles from Knoxville, TN)
- 23 hours ago
Essential Job Functions: Provide efficient and courteous service to customers at all times. Provide training for new cashiers and courtesy clerks in all job related areas. Give produce test to...
In PersonFT Assistant Manager Customer Service
- Food Lion
- Maryville, TN (21 miles from Knoxville, TN)
- 2 days ago
- Maryville, TN (21 miles from Knoxville, TN)
- 2 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 504549 Address: USA-TN-Maryville-2917 Old Knoxville Hwy Store Code: Store 01467 Front End (7224486) Food Lion has been providing an...
In PersonClient Service Manager (Captives)
- Marsh & McLennan Companies, Inc.
- Knoxville, TN
- 4 days ago
- Knoxville, TN
- 4 days ago
We are seeking a talented individual to join our Captives team at Marsh as a Client Service Manager. This role can be based in any US office location. This position is responsible for the daily...
HybridHomecare Customer Service Manager ( CSM )
- All Ways Caring HomeCare
- Knoxville, TN
- 5 days ago
- Knoxville, TN
- 5 days ago
Our Company All Ways Caring HomeCare Overview Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall...
In PersonAccount Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services
- Res-Care, Inc.
- Knoxville, TN
- 11 days ago
- Knoxville, TN
- 11 days ago
Our Company PharMerica Overview As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success! The Account Manager of Client Services...
In PersonPosition Title: Customer Service, Team Lead Department: Customer Support Reports to: Call Center Manager Job Type: Full-time, Hourly FLSA Status: Non- Exempt Location: Knoxville, TN Overview: The...
In PersonRetail - PT Customer Service Manager (nights and weekends)
- Michaels Stores
- Alcoa, TN (11 miles from Knoxville, TN)
- 19 days ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 19 days ago
Store - KNOX-MARYVILLE, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time- Five Below
- Knoxville, TN (5 miles from Knoxville, TN)
- 21 days ago
- Knoxville, TN (5 miles from Knoxville, TN)
- 21 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonCustomer Experience Manager Part time
- Michaels Stores
- Knoxville, TN
- 29 days ago
- Knoxville, TN
- 29 days ago
Store - Knoxville, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeCustomer Service Manager Job detail
- Smurfit Westrock plc (fmr Smurfit Kappa Group)
- Knoxville, TN
- 30+ days ago
- Knoxville, TN
- 30+ days ago
Customer Service Manager The opportunity: As a Customer Service Manager (CSM), you will define the strategy and business plan for front end operations, manage and lead customer service teams, and support...
In Person- Michaels Stores
- Alcoa, TN (11 miles from Knoxville, TN)
- 30+ days ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 30+ days ago
Store - KNOX-MARYVILLE, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person- OlliesBargainOutlet
- Knoxville, TN
- 90+ days ago
- Knoxville, TN
- 90+ days ago
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
In PersonDemographic Data for Knoxville, TN
Moving to Knoxville, TN? Find some basic demographic data about Knoxville, TN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Knoxville, TN
Highest Education Level
Customer Service Managers in Knoxville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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