Customer Service Manager Jobs in North Smithfield, RI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Supervisor - Full Time
- Cranston, RI (14 miles from North Smithfield, RI)
- moments ago
- Cranston, RI (14 miles from North Smithfield, RI)
- moments ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Client Service Manager - Network
- Westborough, MA (20 miles from North Smithfield, RI)
- 1 hour ago
- Westborough, MA (20 miles from North Smithfield, RI)
- 1 hour ago
Position Title: Client Service Manager, Network (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all...
Contract Administrator/Customer Service Manager
- Grafton, MA (17 miles from North Smithfield, RI)
- 21 hours ago
- Grafton, MA (17 miles from North Smithfield, RI)
- 21 hours ago
Contract Administrator/Customer Service Manager 3.0 3.0 out of 5 stars North Grafton, MA Contract Administrator/Customer Service Manager Country United States of America State / County Massachusetts...
Contract Administrator/Customer Service Manager
- North Grafton, MA (18 miles from North Smithfield, RI)
- 2 days ago
- North Grafton, MA (18 miles from North Smithfield, RI)
- 2 days ago
The Contract Administrator/Customer Service Manager expedites orders and arranges inspections/witnessing points as required....
Customer Service Administrator
- Framingham, MA (24 miles from North Smithfield, RI)
- 2 days ago
- Framingham, MA (24 miles from North Smithfield, RI)
- 2 days ago
Randstad is working with a well-established organization in Framingham to fill a position supporting their customer service and sales teams. The ideal candidate will be highly reliable,...
Manager, Client Service Implementation - Institutional Wealth Management Services
- Smithfield, RI (4 miles from North Smithfield, RI)
- 3 days ago
- Smithfield, RI (4 miles from North Smithfield, RI)
- 3 days ago
Manager, Client Service Implementation - Institutional Wealth Management Services Fidelity Investments - 4.0 Smithfield, RI Job Details $63,000 - $100,000 a year 2 days ago Benefits Loan repayment...
- Northborough, MA (24 miles from North Smithfield, RI)
- 5 days ago
- Northborough, MA (24 miles from North Smithfield, RI)
- 5 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Taunton, MA (22 miles from North Smithfield, RI)
- 6 days ago
- Taunton, MA (22 miles from North Smithfield, RI)
- 6 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
Full-Time Customer Service Supervisor
- North Smithfield, RI
- 6 days ago
- North Smithfield, RI
- 6 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Supervisor, Customer Service Management
- Providence, RI (12 miles from North Smithfield, RI)
- 7 days ago
- Providence, RI (12 miles from North Smithfield, RI)
- 7 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkDirector/Senior, Client Service Manager
- Smithfield, RI (4 miles from North Smithfield, RI)
- 7 days ago
- Smithfield, RI (4 miles from North Smithfield, RI)
- 7 days ago
The RoleYou will be the primary Fidelity client service contact for Defined Contribution and emerging Workplace products for some of Fidelity's largest institutional clients. As the main contact,...
- Warwick, RI (19 miles from North Smithfield, RI)
- 8 days ago
- Warwick, RI (19 miles from North Smithfield, RI)
- 8 days ago
This ON-SITE position is responsible for ensuring that customer needs are being met through phone, e-mail, web, and order taking; adherence to established SLAs is essential to success in the role....
Retail Customer Service Supervisor
- Millbury, MA (19 miles from North Smithfield, RI)
- 9 days ago
- Millbury, MA (19 miles from North Smithfield, RI)
- 9 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Sr Lead Customer Experience Manager
- Providence, RI (12 miles from North Smithfield, RI)
- 14 days ago
- Providence, RI (12 miles from North Smithfield, RI)
- 14 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service Team Lead, Neurodiverse Solutions
- Providence, RI (12 miles from North Smithfield, RI)
- 20 days ago
- Providence, RI (12 miles from North Smithfield, RI)
- 20 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Demographic Data for North Smithfield, RI
Moving to North Smithfield, RI? Find some basic demographic data about North Smithfield, RI below.
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Salary for Customer Service Manager Jobs in North Smithfield, RI
Highest Education Level
Customer Service Managers in North Smithfield, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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